Customer Promise
Your satisfaction is always guaranteed. In the rare occurrence there is a problem with your purchase, we will work with you to make sure the issue is resolved and you are completely satisfied. You really should take a look at things from the RoofTop - it just might change your whole perspective.
Shipping Policy
You didn't wait to buy it, so we won't wait to ship it. We will ship same day if the item is paid for by noon Central Time. If payment arrives after this time, we ship next day. Every day, USPS and FedEx stop at the RoofTop to pick up your packages. We determine the best carrier for your item based on size, weight and destination. Shipping is always FREE to the 48 contiguous United States, with very few exceptions. Careful packaging is always a priority. Our shipping manager oversees the packaging of every item to ensure quality and accuracy. If your item exceeds the carriers automatic insurance provision, we will add coverage from an independent insurance company at our expense.
Return Policy
Our returns policy is simple. If you are not satisfied for any reason just return the item to us within 30 days and we will give you a full refund. If we made a mistake, we will even refund shipping cost. Our ultimate objective is your complete satisfaction.
Welcome International Customers!
We welcome international customers whenever the item qualifies for international shipping. We have successfully shipped to over 60 countries. Here are a few things we have learned:
Even though we ship within 24 hours, shipping to some countries can take a couple of weeks. Once the item arrives in your country's customs, they can hold the item as long as they want to. In some isolated cases, this has been as long as 4-6 weeks. Please understand that this is a possibility.
If the item weighs less than 4 pounds, there are two options for shipping: First Class International is a low cost shipping method, but it does not offer tracking. If you want to be able to track the item, you need to request Priority Mail International. This option is more expensive, but allows you to follow the progress of your package. When the item is over 4 pounds, Priority Mail International is the only option available.
Please note: Import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. We will not under-value merchandise or mark the item as a gift on customs forms. Doing so is against U.S. and international laws.