​​​​​​​Fast. Easy. Free. No Minimums. Green Packaging - We strive to minimize waste and lessen our impact on the environment by recycling and repurposing everything possible, including the shipping box when possible.

​​​​​​​​​​​​​​SHIPPING & HANDLING

We work very hard to ship out all orders as quickly as possible, and ask that you allow 1-2 business days for this product to leave our warehouse after payment is received. Depending on the delivery service, this item takes between 2 and 5 business days to arrive once shipped - perhaps 1 or 2 days longer if you are in an extremely remote area of the United States. We utilize UPS, FedEx, and USPS for shipping, and can not be held responsible for delays on their part. We will, however, work feverishly to find out what the issue is should the product not arrive on time, or in a damaged state.

​​​​​​​RETURNS & REFUNDS

Products That Arrived With Manufacturers Defect / Damaged

If, for some reason, your product arrives with a manufacturers defect or damaged, it will be replaced at no cost to you. Depending on the circumstances, we may ask you to send us a picture of the damaged packaging / product so that a claim can be filed, or to alert the manufacturer of an issue.

Return Of Products For Resons Other Than Manufacturer Defect

For any reason other than a manufacturers defect or damage during shipping, you can return your item(s) for a merchandise credit, or refund, but only if they are unopened, unused, and in their original / unused condition so they can be resold. 

In this case, you are responsible for the cost of shipping back to us, and a restocking fee of 20% will be deducted to cover the cost of the original shipping. eBay / Paypal has this built into their system and it will occur automatically at the time of the refund.

Please email us for a return address.

Once we receive your return, we will send you the replacement product, authorize a credit, or generate a refund based on your indicated choice.

Is this product brand new and in its original packaging?
 
Yes, every product we sell is brand new, and sent to you in the original packaging. We are an authorized retailer for all manufacturers that have their products listed in our eBay store. The packaging may include shrink wrapping, tape along the opening of a case, or nothing at all. Please note that some manufacturers do not apply any extra packaging / protection to their products, particularly with regards to books. We take as much time as needed to make sure that the product you order is sent to you with the protection that is needed to minimize possible damage. If damage occurs, we will gladly issue a replacement if so desired.

How long does it take to ship this item? How long does it take for me to receive this item?
 
We work very hard to ship out all orders as quickly as possible, and ask that you allow 1-2 business days for this product to leave our warehouse after payment is received. Depending on the delivery service, this item takes between 2 and 5 business days to arrive once shipped - perhaps 1 or 2 days longer if you are in an extremely remote area of the United States. We utilize UPS, FedEx, and USPS for shipping, and can not be held responsible for delays on their part. We will, however, work feverishly to find out what the issue is should the product not arrive on time, or in a damaged state.

Do you combine / discount shipping?
 
We will combine and discount shipping for multiple items whenever and where ever possible. It is our goal to save you money.

Do you ship internationally?

Yes. We ship to all 50 states in the US, and participate in the eBay Global Shipping Program. How the program works is that we ship the product to Erlanger, Kentucky (you will receive your first delivery notification when it arrives there), and then eBay utilizes Pitney Bowes to transport the product to your international location. Please see their program details for more information about how it works.
 
Can I return my products?

For Products That Arrived With Manufacturers Defect / Damaged

If, for some reason, your product arrives with a manufacturers defect or damaged, it will be replaced at no cost to you. Depending on the circumstances, we may ask you to send us a picture of the damaged packaging / product so that a claim can be filed, or to alert the manufacturer of an issue.

For General Exchange / Return Of Products

For any reason other than a manufacturers defect or damage during shipping, you can return your item(s) for a merchandise / exchange credit, or refund, but only if they are unopened, and in their original / factory condition so they can be resold. 

​​​​​​​

In this case, you are responsible for the cost of shipping back to us, and a restocking fee of 20% will be deducted to cover the cost of the original shipping. eBay / Paypal has this built into their system and it will occur automatically at the time of the refund.

Please email us for a return address.

Once we receive your return, we will send you the replacement product, authorize a credit, or generate a refund based on your indicated choice.

Do you offer bulk discounts?

Yes, and these discounts are based on quantity purchases. Please email us for the price breaks available.

Biotone was started over 25 years ago, when founder and current CEO Jean Shea set out to create a line of natural skincare products that wouldn't irritate the end users face, body and hands like the items on the market at that time did. Fate stepped in, and a local massage school asked her to create an oil for their students to use.

Following intense formulation studies, the outcome was the beginning of what is now one of the largest massage lubricant businesses in the world, including the Spa Line. Jean still formulates every new product, and oversees all manufacturing. Uncompromising about quality and consistency, Biotone continues to support the massage & spa industry through scholarships, research grants, and charitable donations.

My name is Andrew Kamchi, and I work for the Institute for Therapeutic Massage (ITM), and the Institute for Massage & Spa Therapy Education (IMSTE).

Your purchase helps up to continue innovative medical massage education programs, such as our Oncology Massage Certification Program - approved by COMTA.

ITM, which was established in 1994, has 5 massage therapy schools in the state of New Jersey, 5 hospital affiliations, offers 5 courses of study, several certifications, and over 35 different continuing education (CE) programs to help you learn various aspects of the healing arts. The Institute for Massage & Spa Therapy Education (IMSTE), the production arm of ITM responsible for new education programs, is dedicated to producing high quality videos (DVD’s), educational manuals, textbooks, live lectures and continuing education classes.