|
Returns Policy:
UNOPENED PRODUCTS Changed your
mind? That's fine. We will happily accept returns of UNUSED and UNOPENED
products providing that we receive your return request within 30 days of the
PURCHASE date. Please note that we do not refund the original postage fees of
$15 with the return and that any free/gift with purchase products must also be
returned. To return a product, please follow the simple steps below: 1. Contact
us to let us know you would like to arrange a product return. We'll advise the
best address for you to send the products to. 2. Pack and seal the item/s in
their original shipping package and post them back to us. 3. Provided that we
receive the products in their original UNUSED and UNOPENED condition, we will
arrange for the original purchase price (not including original $15 postage
fees) to be refunded to the purchaser's credit card or PayPal account. Please
allow up to 14 days from the date we receive the returned goods for the refund
to be processed. DAMAGED OR FAULTY PRODUCTS We take care to pack your items
carefully so that they won't get damaged in transit. If, for whatever reason,
they arrive damaged, please let us know immediately. We'll arrange for the
products to be returned to us at our cost and a replacement will be sent out to
you. Most products are covered under a 12 or 24 month warranty which covers
manufacture faults. If you need to have an electrical item repaired, whilst it
is under the warranty period, Sydney Salon Supplies will cover the shipping
charges involved to and from the manufacturer for the first 30 days only. The
cost of returning the item to us so that we can do this will be at your
expense. In some cases you will need to deal directly with the importer, in
which case will provide you with all necessary contact details. OPENED PRODUCTS
If you have purchased a part without our advice and it does not fit, you can
return the item for an exchange. If the packaging has been opened, we charge a
30% restocking fee as the product will no longer be able to be sold as new.
Please check with us before placing an order if unsure about the compatibility.
INCORRECT ADDRESS If we are provided with an address that is incorrect causing
the order to be sent back to us, once the correct address is confirmed a
postage fee of $15 will be incurred for sending out the order a second time.
This will be provided in the way of a PayPal invoice and must be paid before we
resend the order again.