Australia’s most trusted salon supplier
(tax invoice with all of our products)

Payment:

Payment required within 3 days.
Preferred payment accepted as Bank Deposit or Internet transfer.
Please leave your eBay user ID and/or postcode as reference

Shipping:

Most of our items are posted same day (if ordered before 1pm) with tracking & signature. After 1pm your order will be posted the following business day.
Pick-ups are available in Surry Hills. Please purchase and pay online before collecting in-store.

Please ensure you provide the correct postal address as you will be charged $15 if your parcel is returned to us and $15 for us to resend it. If you have given us a wrong address please contact us immediately so that we can cancel your order allowing you to change the address before purchasing again. Unfortunately eBay will not allow us to change the address for you.

If no one is available to sign for your parcel it will be taken to your local Post Office. Please ensure to collect it otherwise it will be returned to us at a cost of $15 and it will cost us a further $15 to resend it.

Terms of sale:

All sales are considered final
Non payment will be reported to eBay

About us:

We are a very prestigious Sydney based salon, bringing you
100% authentic, professional hair products at discounted prices.

Contact us:

Contact us through eBay, We will aim to answer your messages
with in 24 hrs (Closed Sunday's and Public Holidays).

Returns Policy:

UNOPENED PRODUCTS Changed your mind? That's fine. We will happily accept returns of UNUSED and UNOPENED products providing that we receive your return request within 30 days of the PURCHASE date. Please note that we do not refund the original postage fees of $15 with the return and that any free/gift with purchase products must also be returned. To return a product, please follow the simple steps below: 1. Contact us to let us know you would like to arrange a product return. We'll advise the best address for you to send the products to. 2. Pack and seal the item/s in their original shipping package and post them back to us. 3. Provided that we receive the products in their original UNUSED and UNOPENED condition, we will arrange for the original purchase price (not including original $15 postage fees) to be refunded to the purchaser's credit card or PayPal account. Please allow up to 14 days from the date we receive the returned goods for the refund to be processed. DAMAGED OR FAULTY PRODUCTS We take care to pack your items carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged, please let us know immediately. We'll arrange for the products to be returned to us at our cost and a replacement will be sent out to you. Most products are covered under a 12 or 24 month warranty which covers manufacture faults. If you need to have an electrical item repaired, whilst it is under the warranty period, Sydney Salon Supplies will cover the shipping charges involved to and from the manufacturer for the first 30 days only. The cost of returning the item to us so that we can do this will be at your expense. In some cases you will need to deal directly with the importer, in which case will provide you with all necessary contact details. OPENED PRODUCTS If you have purchased a part without our advice and it does not fit, you can return the item for an exchange. If the packaging has been opened, we charge a 30% restocking fee as the product will no longer be able to be sold as new. Please check with us before placing an order if unsure about the compatibility. INCORRECT ADDRESS If we are provided with an address that is incorrect causing the order to be sent back to us, once the correct address is confirmed a postage fee of $15 will be incurred for sending out the order a second time. This will be provided in the way of a PayPal invoice and must be paid before we resend the order again.

INTERNATIONAL BIDDERS:

Import duties, taxes and charges are not included in the item price or shipping charges.
These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine
what these additional costs will be prior to bidding/buying.

*When you purchase something online and find it isn't suitable
you shouldn't expect the seller to pay for the return.
Please do your research BEFORE making your online purchases as it is costs sellers a lot of money to return an item and that only drives prices up. :)

Your postal address must also match PayPal address

International Buyers Please Note: All of our electrical items come with the standard Australian Plug.