Please read all the details to
our FAQ's below and remember to add us to your favourite sellers.
All our items are very kindly
donated to us here at Isabel Hospice to sell on eBay.
Cash, card & PayPal is
accepted if collecting your item in person (drop in anytime Monday to Friday
9.30am-4pm) from our warehouse:
eBay Department, Isabel Hospice,
61 Bridge Road East, Welwyn Garden City, Hertfordshire, AL7 1JR
Payment & collection within
7 days please, we do not have space to hold items for any longer.
Paid items that are not
collected within 4 weeks unless agreed will be relisted.
Any questions will be answered
during our 9am - 5pm office working hours Monday to Friday.
If you have any problems with
your purchase, please get in touch with us through the item first before
leaving feedback. We are a well respected non-profit charity seller, we list
our items as accurately and honestly as we possibly can. We want our customers
to be completely happy with their items and will always try to sort out any
problems for you.
Items listed as 'spares or
repair' or as 'untested' are items that are faulty or simply that we can't test
at our warehouse, so please bid accordingly. We recommend that electrical items
are tested by a professional electrician.
We do not have a 'buy it now'
price on our auction style items, we will not end these auctions early.
If an item is listed as
'collection only', this is because the item is oversize for our courier
service, too fragile for transit or that we do not have the resources to
package the item.
We will not send ‘collection
only’ items or package them for couriers.
We will always try to combine UK
postage where possible.
If you do require combined
postage please do not pay for any of your items until you have finished bidding
on all items.
We're very happy to combine as
many items as possible up to DPD’s 15KG limit – this service is £5.95. If
your parcel is smaller than 52cm x 40cm x 20cm we will send it on their cheaper
£4.95 service. Both are tracked.
Due to the delicate nature of
paintings, if they are above a certain size we will have to send separately –
we will let you know if this is the case.
We no longer post to the Channel
Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish
Islands, Northern Ireland, PO Box-postcodes BT, IM, TR21-25 due to the high
cost we are charged.
European and World customers
For International shipping, we
have enrolled in eBay's Global Shipping Programme. We are no longer are
responsible for the prices of International delivery, the prices quoted are
eBay's prices and they themselves will send an invoice & combine shipping
for you.