No expensive technicians needed! Do-It-Yourself!
Uses Internet (VOIP) & Standard Landlines (POTS)
All support is provided from the USA!
Videos Phone Email Chat Forum US Docs
►OVERVIEW
Designed
to protect.
A DIY alarm system that's easy to use, yet complex enough to provide full protection.
►VIDEO
Just plug it in. No wiring required.
Easy-to-read LED indicators & LCD screen
Alarm sounds if smashed
Built-in 120dB siren
Built-in phone dialer
Rechargable lithium backup battery
Great for nightstands & to control outside
Arm away, stay, disarm, panic, & check status
Displays status w/ 2-way confirmation
Backlit screen (On/Off)
Rechargeable lithium battery
50ft-200ft antenna range
Built-In Panic Button
Great for any door or window
250-450ft antenna range
Quick Release Mounting Bracket
Anti-tamper switch
Detects movement inside of your home
Pet friendly
Movement sensitivity control
2-YEAR BATTERY LIFE
Anti-tamper switch
Great to alert neighbors of a break-in
Wires to back of keypad
Super loud ear-piercing @ 120dB
Compact design - Smaller than your hand!
The keypad has a built-in siren. This is an extra siren (use one or both at the same time.)
We include a power adapter
(or pin converter) suited for your country.
OR... Add a paypal note to select your adapter.
* 2-Flat Pins (USA)
* 2-Round Pins (European)
* 3-Block Pins (United Kingdom)
* 2-Flat Angled Pins (Australia)
Tell burglars you're protected!
1x Yard sign w/ pole
6x Door or window decals
1x Phone box decal
Real Decals! - Call the number yourself!
►FEATURES
► KEYPAD FEATURES ► PHONE FEATURES
Supports STAY & AWAY Arming Uses a Regular Phone Line
Voice Prompted (American Voice) Compatible w/ VOIP Internet Phone
Door Chime (On/Off) Calls w/ Alarm Type, Zone, & Recorded Message
Ready-to-Arm (Displays opened doors) Remote Arm/Disarm by Phone
► ZONE FEATURES ► SENSOR TECHNOLOGY
48 Total Zones! Pet Friendly
32 Wireless Zones Extended Battery Life
8 Wired Zones 2-Way Encoded Communication
8 Remote Zones 250-450ft Long Range Sensors
► HIGH SECURITY FEATURES ► PROGRAMMABLE OPTIONS
Separate Setup & User Codes Instant OR Delayed Sensors (0-255 seconds)
Anti-Smashing (Tamper Switches) Automatic Siren Shutoff (0-30 minutes)
Log (Alarms & Operations) Audible or Silent Alarms
► ADVANCED PHONE FEATURES ► ADVANCED ZONE FEATURES
Professional or Self-Monitoring Supports Special Sensors
Voice Call or Ademco Contact ID Unlimited Remotes
Calls 4 Phone Numbers Unlimited Door/Window Sensors
Plays 15-Second Recording Supports Built-In & Wired Siren
Phone Line Takeover (Forces Dial Tone) Supports Unlimited Wireless Sirens
Sounds Alarm if Phone Line is Cut Multi-Zone Types: Burglar, Fire, Medical, Etc.
► KEYPAD DISPLAY ► ADDITIONAL KEYPAD FEATURES
Lighted Display & Keys (During Use) Bypass Zones (leave windows open, etc.)
Displays Date & Time Audible or Silent Panic Button
LED Lights for Quick Alarm Status Sensor Low Battery Reports to Keypad
Displays Zone Faults While Alarming
► HIGH SECURITY FEATURES ► ADVANCED PROGRAMMING
1 Setup/Installer Code (Setup) Sensor Learning
1 Master Codes (Arm/Disarm/Setup) Trigger Sensor to Auto-Enroll
15 User Codes (Arm/Disarm) Serial Number to Manual-Enroll
Time Specific Arming/Disarming
KEYPAD FEATURES
Supports STAY & AWAY Arming
Voice Prompted (American Voice)
Door Chime (On/Off)
Ready-to-Arm Displays Open Doors
PHONE FEATURES
Uses a Regular Phone Line
Compatible w/ VOIP Internet Phone
Calls w/ Alarm Type, Zone, & Message
Remote Arm/Disarm by Phon
ZONE FEATURES
48 Total Zones!
32 Wireless Zones
8 Wired Zones
8 Remote Zones
SENSOR TECHNOLOGY
Pet Friendly
Extended Battery Life
2-Way Encoded Communication
250-450ft Long Range Sensors
PROGRAMMABLE OPTIONS
Instant OR Delayed Sensors
Automatic Siren Shutoff
Audible or Silent Alarms
HIGH SECURITY FEATURES
Separate Setup & User Codes
Anti-Smashing (Tamper Switches)
Log (Alarms & Operations)
ADVANCED PHONE FEATURES
Professional or Self-Monitoring
Voice Call or Ademco Contact ID
Calls 4 Phone Numbers
Plays 15-Second Recording
Phone Takeover (Forces Dial Tone)
Sounds Alarm if Phone Line is Cut
ADVANCED ZONE FEATURES
Supports Special Sensors
Unlimited Remotes
Unlimited Door/Window Sensors
Supports Built-In & Wired Siren
Supports Unlimited Wireless Sirens
Multi-Zone Types: Burglar, Fire, Etc.
ADDITIONAL KEYPAD FEATURES
Bypass Zones (leave windows open)
Audible or Silent Panic Button
Sensor Low Battery Reports to Keypad
KEYPAD DISPLAY
Lighted Display & Keys (During Use)
Displays Date & Time
LED Lights for Quick Alarm Status
Displays Zone Faults While Alarming
HIGH SECURITY FEATURES
1 Setup/Installer Code (Setup)
1 Master Codes (Arm/Disarm/Setup)
15 User Codes (Arm/Disarm)
Time Specific Arming/Disarming
ADVANCED PROGRAMMING
Sensor Learning
Trigger Sensor to Auto-Enroll
Serial Number to Manual-Enroll
►DOOR CHIME
When enabled, our alarm system will chime when a door is opened.
►READY-TO-ARM
Our keypad displays which doors and windows are opened or closed.
Many of our competitors' alarms can't do this.
►MONITORING OPTIONS
FREE
$4.95/mo.
Alarm uses your existing phone line, OR add cellular service for an additional fee.
Alarm Calls You. → You Call Police.
First year of service only $4.95/month; One-time $29.95 account activation fee. Monitoring
Live Operator Dispatches Police & Fire.
is $13.95/mo. after the first year if you wish to continue service. Alarm uses your existing
phone line, OR add cellular service for an additional monthly fee. Cancel Anytime.
►SUPPORT
STS-410 - Alarm System Manual Manufacturer Manual - Since the manuals we created for our products are a HUGE selling
point, we currently only offer the manufacturer's manuals for pre-purchase download.
NO VIDEOS FOR THIS ALARM SYSTEM -- WE ARE IN THE PROCESS OF MAKING THEM NOW.
Manufacturer Manual
Since the manuals we created for our products are a HUGE selling point, we currently only offer the manufacturer's manuals for guest download.
WE ARE WORKING ON CREATING VIDEOS...
PLEASE CHECK BACK SOON!
►BUYER ALERT
CHINESE COMPETITORS ARE SELLING A FAKE "LOOK-ALIKE" ALARM W/ MAJOR SECURITY FLAWS.
►INCLUDED COMPONENTS
►ADD MORE ACCESSORIES
▼▼ MOBILE USERS ▼▼ CLICK FOR DETAILS ▼▼
1x Primary Keypad,
2x LCD 2-Way Remotes,
5x Motion Detectors,
10x Door/Window Sensors,
1x Mini Indoor/Outdoor Siren,
1x Yard Sign, 6x Door/Window Decals, &
Phone Box Decal,
1x Programming Manual
(Created by our company in the USA),
1x Coupons for Discounted Professional
Monitoring are included (Service is optional),
1x All hardware, power adapters, and batteries
are included.
Need additional Accessories? Click Here
PAYMENT
We accept most payment methods.
PayPal | VISA | MASTERCARD | DISCOVER CARD | AMERICAN EXPRESS
► Paypal, Credit Card, & Others
We accept most payment methods. Please contact us if you would like to use an alternative payment source.
► Payment within 4 Days
Ebay will automatically open their unpaid item process if payment is not received within 4 days.
If you need more time to pay, simply contact us and we can extend this time frame for you.
We offer FREE shipping on all USA orders over $100!
FASTEST SHIPPER ON EBAY!
USA ORDERS - We ship all orders during the same or next business day, Monday - Friday.
Shipments within the USA generally take 2-3 business days to arrive once shipped.
► Late Shipments: We do not guaranty delivery dates, including USPS express mail services, since the shipping time
is out of our control. However, if a shipment is late, let us know and we'll refund you 10% of your order total through
the ebay system. (We do this instead of refunding your S&H because eBay's shipping program does not refund
postage under any circumstance.) Claims must be filed within 21 days.
► Incorrect Shipping Address: If an incorrect shipping address is entered during checkout, please contact us immediately
by calling 410-202-2023. We will make every effort to change the shipping address before your package is shipped.
Sorry, we are unable to change shipping addresses once an item is shipped.
► Returned Packages: If a package is returned to us due to an incorrect shipping address, we will charge exact postage to
reship the package to you.
INTERNATIONAL ORDERS - Please use the ebay shipping tab to view pricing and estimated delivery dates.
International buyers – please note: Import duties, taxes, and charges aren't included in the item price or postage cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
45-Day - Dead-On-Arrival Warranty
1-YEAR Warranty - Deal Directly With Us!
LIMITED WARRANTY
We offer a 1-year limited warranty on most of our alarm components from defects from what is considered normal use.
We do not replace items due to damages caused from installation errors (i.e. an installer connecting a (-) wire to a (+) wire causing damage to our products,) damage caused by installing our product in a manner not intended for it's use (i.e. installing an inside component in an outdoor atmosphere), or any other damage that is not considered to be normal use.
We do not warranty backlit LCD screens since they may dim overtime. We also do not warranty keychain remotes since they are easily dropped, sat on, and can break from normal use. Most other components are covered by our limited warranty with few restrictions.
BATTERY WARRANTY
Due to the nature of the product, we can only warranty our batteries for 60 days after your purchase date.
CELLULAR WARRANTY
All cellular products are protected from manufacturer defects under our 1-year warranty program. We do not guaranty 2G, 3G, 4G, or 4G LTE, service will be available or remain available in the customer's area during our 1-year product warranty. Therefore, if the 2G, 3G, 4G, or 4G LTE service is discontinued by the customer's cellular provider, the customer's alarm system may stop functioning without notice. Before purchasing an alarm system, you should always contact your local cellular provider, AT&T or T-Mobile, to ensure the cellular network is supported and that it will continue to be supported.
DEFECTIVE PART(S) RETURN SHIPPING CHARGES
If within 45 days of purchase, upon request, we will provide all USA customers with a prepaid return shipping label to exchange defective product(s). Sorry, we cannot provide international customers with return shipping labels. After 45 days of purchase, all customers are responsible to pay return shipping charges. No return labels will be provided for “buyer’s remorse” or for refunds.
SOLE DISCRETION OF SHIELD TECH SECURITY, LLC.
Although extremely unlikely, we have the sole right and discretion, and may for any reason, defer you to the manufacturer for warranty related issues, repairs, and replacement part requests. We may also decline your direct warranty request without reason and defer you to the manufacturer for all future warranty issues. We may opt to take this type of action when we feel a customer is attempting to take advantage of us, committing fraud, or is otherwise not operating in good faith. We may also opt to take this type of action if a customer files a claim against us or leaves us a negative review without first contacting us, allowing us ample time to respond, to resolve an issue. It should be noted that we always work with our customers to resolve issues so there should never be a need to file a claim or leave a negative review.
No Hassle Returns
► 30 Day Return Policy
If you aren't 100% satisfied with your purchase, you may exchange it or return it for a refund.
♦ Please contact us before opening a return request.
Most problems are caused by programming errors which can usually be fixed in less than 5 minutes.
► Your Honesty is Appreciated
Our return policy is meant to be fair, straight forward, and honest. Please don't abuse ebay's buyer protection program
and select a dishonest return reason. This hurts the eBay community, raises the price of future products, and is just
morally wrong. Our goal is to issue a refund as close to the amount you paid.
► S&H Non-Refundable
These fees are non-refundable since they are actual charges we encored and they are non-refundable to us. If you
received free shipping and handling, we will deduct the exact costs we encored to ship your product. (Usually
around $10). However, we will provide USA customers with a free prepaid return shipping label to return the product.
► Rare Circumstances - Subject to Small Restocking Fee
♦ Missing Items: If your returned purchase is missing a component, we will deduct the price of the missing item.
♦ Used Items: Components returned in used condition or w/o packaging are subject to a $1 restocking fee.
♦ Damaged Items: Components returned with writing, scuffs, marks, scratches, tape, or other deformities on it,
are assessed a damage item fee, usually $1 to $3 per damaged component, to make the item like-new again.
♦ We are always very reasonable with these rare circumstances. -- We only charge the amount needed to replace
the missing item(s) or to make any used or damaged components like-new again.
PAYMENT
We accept most payment methods.
► Paypal, Credit Card, & Others
We accept most payment methods.
Please contact us if you need help
making your payment.
► Payment within 4 Days
Ebay will automatically open their
unpaid item process if payment is
not received within 4 days. If you
need more time to pay, simply
contact us and we can extend this
time frame for you.
We offer FREE shipping on all USA orders over $100!
FASTEST EBAY SHIPPER!
► USA ORDERS - We ship all orders during the same or next business day, Mon-Fri. (2 to 24 hours after order!)
► Shipments within the USA generally take 2-3 business days to arrive once shipped.
► Late Shipments: We do not
guaranty delivery dates, including USPS express mail services, since the shipping time is out of our control. However, if a shipment is late, let us know and we'll refund you 10% of your order total through the ebay system. (We do this instead of refunding your S&H because eBay's shipping program does not refund postage under any circumstance.) Claims must be filed within 21 days.
► Incorrect Shipping Address: If an
incorrect shipping address is entered during checkout, please contact us immediately by calling 410-202-2023. We will make every effort to change the shipping address before your package is shipped. Sorry, we are unable to change shipping addresses once an item is shipped.
► Returned Packages: If a package is
returned to us due to an incorrect shipping address, we will charge exact postage to reship the package to you.
INTERNATIONAL ORDERS - Please
use the ebay shipping tab to view pricing and estimated delivery dates.
International buyers – please note:
Import duties, taxes, and charges aren't included in the item price or postage cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
1-YEAR Warranty
Deal Directly With Us!
► Leave us positive feedback on ebay OR
register the product within 30 days.
► Notify us about the defective component
within 365 days of your purchase date.
► Call us to obtain a Return Authorization #.
► Ship the defective component back to us.
► We will fix or replace the defective
component and ship it back to you for free.
45-Day Dead-On-Arrival Warranty
► Notify us about the defective component
within 45 days of your purchase date.
► Call us to obtain a Return Authorization #.
► Send us a short video showing the problem
or ship the defective component back to us.
► We will replace the defective component
and ship it back to you for free.
LIMITED WARRANTY DETAILS
We offer a 1-year limited warranty on most of our alarm components from defects from what is considered normal use.
We do not replace items due to damages caused from installation errors (i.e. an installer connecting a (-) wire to a (+) wire causing damage to our products,) damage caused by installing our product in a manner not intended for it's use (i.e. installing an inside component in an outdoor atmosphere), or any other damage that is not considered to be normal use.
We do not warranty backlit LCD screens since they may dim overtime. We also do not warranty keychain remotes since they are easily dropped, sat on, and can break from normal use. Most other components are covered by our limited warranty with few restrictions.
BATTERY WARRANTY
Due to the nature of the product, we can only warranty our batteries for 60 days after your purchase date.
CELLULAR WARRANTY
All cellular products are protected from manufacturer defects under our 1-year warranty program. We do not guaranty 2G, 3G, 4G, or 4G LTE, service will be available or remain available in the customer's area during our 1-year product warranty. Therefore, if the 2G, 3G, 4G, or 4G LTE service is discontinued by the customer's cellular provider, the customer's alarm system may stop functioning without notice. Before purchasing an alarm system, you should always contact your local cellular provider, AT&T or T-Mobile, to ensure the cellular network is supported and that it will continue to be supported.
DEFECTIVE PART(S) RETURN SHIPPING CHARGES
If within 45 days of purchase, upon request, we will provide all USA customers with a prepaid return shipping label to exchange defective product(s). Sorry, we cannot provide international customers with return shipping labels. After 45 days of purchase, all customers are responsible to pay return shipping charges. No return labels will be provided for “buyer’s remorse” or for refunds.
SOLE DISCRETION OF SHIELD TECH SECURITY, LLC.
Although extremely unlikely, we have the sole right and discretion, and may for any reason, defer you to the manufacturer for warranty related issues, repairs, and replacement part requests. We may also decline your direct warranty request without reason and defer you to the manufacturer for all future warranty issues. We may opt to take this type of action when we feel a customer is attempting to take advantage of us, committing fraud, or is otherwise not operating in good faith. We may also opt to take this type of action if a customer files a claim against us or leaves us a negative review without first contacting us, allowing us ample time to respond, to resolve an issue. It should be noted that we always work with our customers to resolve issues so there should never be a need to file a claim or leave a negative review.
No Hassle Returns
► 30 Day Return Policy
If you aren't 100% satisfied with your
purchase, you may exchange it or
return it for a refund.
♦ Please contact us before opening
a return request.
Most problems are caused by
programming errors which can
usually be fixed in >5 minutes.
► Your Honesty is Appreciated
Our return policy is meant to be fair,
straight forward, and honest. Please
don't abuse ebay's buyer protection
program and select a dishonest
return reason. This hurts the eBay
community, raises the price of future
products, and is just morally wrong to
do. Our goal is to issue a refund as
close to the price you paid.
► S&H Non-Refundable
These fees are non-refundable since
they are actual charges we encored
and they are non-refundable to us. If
you received free shipping and
handling, we will deduct the exact
costs we encored to ship your
product. (Usually around $10).
However, we will provide USA
customers with a free prepaid return
shipping label to return the product
to us.
► Rare Circumstances -
Subject to Small Restocking Fee
♦ Missing Items: If your returned purchase is missing a component, we will deduct the price of the missing item.
♦ Used Items: Components returned in used condition or w/o packaging are subject to a $1 restocking fee.
♦ Damaged Items: Components returned with writing, scuffs, marks, scratches, tape, or other deformities on it, are assessed a damage item fee, usually $1 to $3 per damaged component, to make the item like-new again.
♦ We are always very reasonable with these rare circumstances. -- We only charge the amount needed to replace the missing item(s) or to make any used or damaged components like-new again.
No expensive technicians needed! Do-It-Yourself!
Uses Internet (VOIP) & Standard Landlines (POTS)
All support is provided from the USA!
►OVERVIEW
Videos Phone Email Chat Forum US Docs
Designed
to protect.
A DIY alarm system that's easy to use, yet complex enough to provide full protection.
►VIDEO
Just plug it in. No wiring required.
Easy-to-read LED indicators & LCD screen
Alarm sounds if smashed
Built-in 120dB siren
Built-in phone dialer
Rechargable lithium backup battery
Great for nightstands & to control outside
Arm away, stay, disarm, panic, & check status
Displays status w/ 2-way confirmation
Backlit screen (On/Off)
Rechargeable lithium battery
50ft-200ft antenna range
Built-In Panic Button
Great for any door or window
250-450ft antenna range
Quick Release Mounting Bracket
Anti-tamper switch
Detects movement inside of your home
Pet friendly
Movement sensitivity control
2-YEAR BATTERY LIFE
Anti-tamper switch
Great to alert neighbors of a break-in
Wires to back of keypad
Super loud ear-piercing @ 120dB
Compact design - Smaller than your hand!
The keypad has a built-in siren. This is an extra siren (use one or both at the same time.)
We include a power adapter
(or pin converter) suited for your country.
OR... Add a paypal note to select your adapter.
* 2-Flat Pins (USA)
* 2-Round Pins (European)
* 3-Block Pins (United Kingdom)
* 2-Flat Angled Pins (Australia)
Tell burglars you're protected!
1x Yard sign w/ pole
6x Door or window decals
1x Phone box decal
Real Decals! - Call the number yourself!
KEYPAD FEATURES
Supports STAY & AWAY Arming
Voice Prompted (American Voice)
Door Chime (On/Off)
Ready-to-Arm Displays Open Doors
PHONE FEATURES
Uses a Regular Phone Line
Compatible w/ VOIP Internet Phone
Calls w/ Alarm Type, Zone, & Message
Remote Arm/Disarm by Phon
ZONE FEATURES
48 Total Zones!
32 Wireless Zones
8 Wired Zones
8 Remote Zones
SENSOR TECHNOLOGY
Pet Friendly
Extended Battery Life
2-Way Encoded Communication
250-450ft Long Range Sensors
PROGRAMMABLE OPTIONS
Instant OR Delayed Sensors
Automatic Siren Shutoff
Audible or Silent Alarms
HIGH SECURITY FEATURES
Separate Setup & User Codes
Anti-Smashing (Tamper Switches)
Log (Alarms & Operations)
ADVANCED PHONE FEATURES
Professional or Self-Monitoring
Voice Call or Ademco Contact ID
Calls 4 Phone Numbers
Plays 15-Second Recording
Phone Takeover (Forces Dial Tone)
Sounds Alarm if Phone Line is Cut
ADVANCED ZONE FEATURES
Supports Special Sensors
Unlimited Remotes
Unlimited Door/Window Sensors
Supports Built-In & Wired Siren
Supports Unlimited Wireless Sirens
Multi-Zone Types: Burglar, Fire, Etc.
ADDITIONAL KEYPAD FEATURES
Bypass Zones (leave windows open)
Audible or Silent Panic Button
Sensor Low Battery Reports to Keypad
KEYPAD DISPLAY
Lighted Display & Keys (During Use)
Displays Date & Time
LED Lights for Quick Alarm Status
Displays Zone Faults While Alarming
HIGH SECURITY FEATURES
1 Setup/Installer Code (Setup)
1 Master Codes (Arm/Disarm/Setup)
15 User Codes (Arm/Disarm)
Time Specific Arming/Disarming
ADVANCED PROGRAMMING
Sensor Learning
Trigger Sensor to Auto-Enroll
Serial Number to Manual-Enroll
►DOOR CHIME
When enabled, our alarm system will chime when a door is opened.
►READY-TO-ARM
Our keypad displays which doors and windows are opened or closed.
Many of our competitors' alarms can't do this.
►MONITORING OPTIONS
FREE
Alarm uses your existing phone line, OR add cellular service for an additional fee.
Alarm Calls You. → You Call Police.
$4.95/mo.
First year of service only $4.95/month; One-time $29.95 account activation fee. Monitoring
Live Operator Dispatches Police & Fire.
is $13.95/mo. after the first year if you wish to continue service. Alarm uses your existing
phone line, OR add cellular service for an additional monthly fee. Cancel Anytime.
►SUPPORT
Manufacturer Manual
Since the manuals we created for our products are a HUGE selling point, we currently only offer the manufacturer's manuals for guest download.
WE ARE WORKING ON CREATING VIDEOS...
PLEASE CHECK BACK SOON!
CHINESE COMPETITORS ARE SELLING A FAKE "LOOK-ALIKE" ALARM W/ MAJOR SECURITY FLAWS.
▼▼ MOBILE USERS ▼▼ CLICK FOR DETAILS ▼▼
1x Primary Keypad,
1x LCD 2-Way Remote,
5x Motion Detectors,
10x Door/Window Sensors,
1x Mini Indoor/Outdoor Siren,
1x Yard Sign, 6x Door/Window Decals, &
Phone Box Decal,
1x Programming Manual
(Created by our company in the USA),
1x Coupons for Discounted Professional
Monitoring are included (Service is optional),
1x All hardware, power adapters, and batteries
are included.
►ADD MORE ACCESSORIES
Need additional Accessories? Click Here
PAYMENT
We accept most payment methods.
► Paypal, Credit Card, & Others
We accept most payment methods.
Please contact us if you need help
making your payment.
► Payment within 4 Days
Ebay will automatically open their
unpaid item process if payment is
not received within 4 days. If you
need more time to pay, simply
contact us and we can extend this
time frame for you.
We offer FREE shipping on all USA orders over $100!
FASTEST EBAY SHIPPER!
► USA ORDERS - We ship all orders during the same or next business day, Mon-Fri. (2 to 24 hours after order!)
► Shipments within the USA generally take 2-3 business days to arrive once shipped.
► Late Shipments: We do not
guaranty delivery dates, including USPS express mail services, since the shipping time is out of our control. However, if a shipment is late, let us know and we'll refund you 10% of your order total through the ebay system. (We do this instead of refunding your S&H because eBay's shipping program does not refund postage under any circumstance.) Claims must be filed within 21 days.
► Incorrect Shipping Address: If an
incorrect shipping address is entered during checkout, please contact us immediately by calling 410-202-2023. We will make every effort to change the shipping address before your package is shipped. Sorry, we are unable to change shipping addresses once an item is shipped.
► Returned Packages: If a package is
returned to us due to an incorrect shipping address, we will charge exact postage to reship the package to you.
INTERNATIONAL ORDERS - Please
use the ebay shipping tab to view pricing and estimated delivery dates.
International buyers – please note:
Import duties, taxes, and charges aren't included in the item price or postage cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
1-YEAR Warranty
Deal Directly With Us!
► Leave us positive feedback on ebay OR
register the product within 30 days.
► Notify us about the defective component
within 365 days of your purchase date.
► Call us to obtain a Return Authorization #.
► Ship the defective component back to us.
► We will fix or replace the defective
component and ship it back to you for free.
45-Day Dead-On-Arrival Warranty
► Notify us about the defective component
within 45 days of your purchase date.
► Call us to obtain a Return Authorization #.
► Send us a short video showing the problem
or ship the defective component back to us.
► We will replace the defective component
and ship it back to you for free.
LIMITED WARRANTY DETAILS
We offer a 1-year limited warranty on most of our alarm components from defects from what is considered normal use.
We do not replace items due to damages caused from installation errors (i.e. an installer connecting a (-) wire to a (+) wire causing damage to our products,) damage caused by installing our product in a manner not intended for it's use (i.e. installing an inside component in an outdoor atmosphere), or any other damage that is not considered to be normal use.
We do not warranty backlit LCD screens since they may dim overtime. We also do not warranty keychain remotes since they are easily dropped, sat on, and can break from normal use. Most other components are covered by our limited warranty with few restrictions.
BATTERY WARRANTY
Due to the nature of the product, we can only warranty our batteries for 60 days after your purchase date.
CELLULAR WARRANTY
All cellular products are protected from manufacturer defects under our 1-year warranty program. We do not guaranty 2G, 3G, 4G, or 4G LTE, service will be available or remain available in the customer's area during our 1-year product warranty. Therefore, if the 2G, 3G, 4G, or 4G LTE service is discontinued by the customer's cellular provider, the customer's alarm system may stop functioning without notice. Before purchasing an alarm system, you should always contact your local cellular provider, AT&T or T-Mobile, to ensure the cellular network is supported and that it will continue to be supported.
DEFECTIVE PART(S) RETURN SHIPPING CHARGES
If within 45 days of purchase, upon request, we will provide all USA customers with a prepaid return shipping label to exchange defective product(s). Sorry, we cannot provide international customers with return shipping labels. After 45 days of purchase, all customers are responsible to pay return shipping charges. No return labels will be provided for “buyer’s remorse” or for refunds.
SOLE DISCRETION OF SHIELD TECH SECURITY, LLC.
Although extremely unlikely, we have the sole right and discretion, and may for any reason, defer you to the manufacturer for warranty related issues, repairs, and replacement part requests. We may also decline your direct warranty request without reason and defer you to the manufacturer for all future warranty issues. We may opt to take this type of action when we feel a customer is attempting to take advantage of us, committing fraud, or is otherwise not operating in good faith. We may also opt to take this type of action if a customer files a claim against us or leaves us a negative review without first contacting us, allowing us ample time to respond, to resolve an issue. It should be noted that we always work with our customers to resolve issues so there should never be a need to file a claim or leave a negative review.
No Hassle Returns
► 30 Day Return Policy
If you aren't 100% satisfied with your
purchase, you may exchange it or
return it for a refund.
♦ Please contact us before opening
a return request.
Most problems are caused by
programming errors which can
usually be fixed in >5 minutes.
► Your Honesty is Appreciated
Our return policy is meant to be fair,
straight forward, and honest. Please
don't abuse ebay's buyer protection
program and select a dishonest
return reason. This hurts the eBay
community, raises the price of future
products, and is just morally wrong to
do. Our goal is to issue a refund as
close to the price you paid.
► S&H Non-Refundable
These fees are non-refundable since
they are actual charges we encored
and they are non-refundable to us. If
you received free shipping and
handling, we will deduct the exact
costs we encored to ship your
product. (Usually around $10).
However, we will provide USA
customers with a free prepaid return
shipping label to return the product
to us.
► Rare Circumstances -
Subject to Small Restocking Fee
♦ Missing Items: If your returned purchase is missing a component, we will deduct the price of the missing item.
♦ Used Items: Components returned in used condition or w/o packaging are subject to a $1 restocking fee.
♦ Damaged Items: Components returned with writing, scuffs, marks, scratches, tape, or other deformities on it, are assessed a damage item fee, usually $1 to $3 per damaged component, to make the item like-new again.
♦ We are always very reasonable with these rare circumstances. -- We only charge the amount needed to replace the missing item(s) or to make any used or damaged components like-new again.