​​​​​​​​​​​​​​

PAYMENT

We accept most payment methods.

► Paypal, Credit Card, & Others

    We accept most payment methods. 

    Please contact us if you need help

    making your payment.

► Payment within 4 Days

    Ebay will automatically open their

    unpaid item process if payment is

    not received within 4 days.  If you

    need more time to pay, simply

    contact us and we can extend this

    time frame for you.

We offer FREE shipping on all USA orders over $100!

FASTEST EBAY SHIPPER!

► USA ORDERS - We ship all orders during the same or next business day, Mon-Fri. (2 to 24 hours after order!)

► Shipments within the USA generally take 2-3 business days to arrive once shipped.

► Late Shipments: We do not

guaranty delivery dates, including USPS express mail services, since the shipping time is out of our control.  However, if a shipment is late, let us know and we'll refund you 10% of your order total through the ebay system.  (We do this instead of refunding your S&H because eBay's shipping program does not refund postage under any circumstance.)  Claims must be filed within 21 days.

► Incorrect Shipping Address: If an

incorrect shipping address is entered during checkout, please contact us immediately by calling 410-202-2023.  We will make every effort to change the shipping address before your package is shipped.  Sorry, we are unable to change shipping addresses once an item is shipped.

► Returned Packages: If a package is

returned to us due to an incorrect shipping address, we will charge exact postage to reship the package to you.

INTERNATIONAL ORDERS - Please

use the ebay shipping tab to view pricing and estimated delivery dates.

International buyers – please note:

​​​​​​​ Import duties, taxes, and charges aren't included in the item price or postage cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

1-YEAR Warranty

Deal Directly With Us!

► Leave us positive feedback on ebay OR

     register the product within 30 days.

► Notify us about the defective component

     within 365 days of your purchase date.

► Call us to obtain a Return Authorization #.

► Ship the defective component back to us.

► We will fix or replace the defective

     component and ship it back to you for free.​​​​​​​

45-Day Dead-On-Arrival Warranty

► Notify us about the defective component

     within 45 days of your purchase date.

► Call us to obtain a Return Authorization #.

► Send us a short video showing the problem

     or ship the defective component back to us.

► We will replace the defective component

     and ship it back to you for free.

LIMITED WARRANTY DETAILS

We offer a 1-year limited warranty on most of our alarm components from defects from what is considered normal use.

We do not replace items due to damages caused from installation errors (i.e. an installer connecting a (-) wire to a (+) wire causing damage to our products,) damage caused by installing our product in a manner not intended for it's use (i.e. installing an inside component in an outdoor atmosphere), or any other damage that is not considered to be normal use.

We do not warranty backlit LCD screens since they may dim overtime.  We also do not warranty keychain remotes since they are easily dropped, sat on, and can break from normal use.  Most other components are covered by our limited warranty with few restrictions.

BATTERY WARRANTY

Due to the nature of the product, we can only warranty our batteries for 60 days after your purchase date.

CELLULAR WARRANTY

All cellular products are protected from manufacturer defects under our 1-year warranty program.  We do not guaranty 2G, 3G, 4G, or 4G LTE, service will be available or remain available in the customer's area during our 1-year product warranty.  Therefore, if the 2G, 3G, 4G, or 4G LTE service is discontinued by the customer's cellular provider, the customer's alarm system may stop functioning without notice.  Before purchasing an alarm system, you should always contact your local cellular provider, AT&T or T-Mobile, to ensure the cellular network is supported and that it will continue to be supported.

DEFECTIVE PART(S) RETURN SHIPPING CHARGES

If within 45 days of purchase, upon request, we will provide all USA customers with a prepaid return shipping label to exchange defective product(s).  Sorry, we cannot provide international customers with return shipping labels.  After 45 days of purchase, all customers are responsible to pay return shipping charges. No return labels will be provided for “buyer’s remorse” or for refunds.

SOLE DISCRETION OF SHIELD TECH SECURITY, LLC.

Although extremely unlikely, we have the sole right and discretion, and may for any reason, defer you to the manufacturer for warranty related issues, repairs, and replacement part requests.  We may also decline your direct warranty request without reason and defer you to the manufacturer for all future warranty issues.  We may opt to take this type of action when we feel a customer is attempting to take advantage of us, committing fraud, or is otherwise not operating in good faith.  We may also opt to take this type of action if a customer files a claim against us or leaves us a negative review without first contacting us, allowing us ample time to respond, to resolve an issue.  It should be noted that we always work with our customers to resolve issues so there should never be a need to file a claim or leave a negative review.

No Hassle Returns

► 30 Day Return Policy

    If you aren't 100% satisfied with your

    purchase, you may exchange it or

    return it for a refund.

    ♦ Please contact us before opening

       a return request.

       Most problems are caused by

       programming errors which can

       usually be fixed in >5 minutes.

► Your Honesty is Appreciated

    Our return policy is meant to be fair,

    straight forward, and honest.  Please

    don't abuse ebay's buyer protection

    program and select a dishonest

    return reason.  This hurts the eBay

    community, raises the price of future

    products, and is just morally wrong to

    do.  Our goal is to issue a refund as

    close to the price you paid.

► S&H Non-Refundable

    These fees are non-refundable since

    they are actual charges we encored

    and they are non-refundable to us. If

    you received free shipping and

    handling, we will deduct the exact

    costs we encored to ship your

    product.  (Usually around $10).

    However, we will provide USA 

    customers with a free prepaid return 

    shipping label to return the product

    to us.

​​​​​​​​​

► Rare Circumstances -

    Subject to Small Restocking Fee

    ♦ Missing Items:  If your returned purchase is missing a component, we will deduct the price of the missing item.

    ♦ Used Items:  Components returned in used condition or w/o packaging are subject to a $1 restocking fee.

    ♦ Damaged Items:  Components returned with writing, scuffs, marks, scratches, tape, or other deformities on it, are assessed a damage item fee, usually $1 to $3 per damaged component, to make the item like-new again.

♦ We are always very reasonable with these rare circumstances.  -- We only charge the amount needed to replace the missing item(s) or to make any used or damaged components like-new again.