We accept payment via PayPal and online payment via major credit/debit cards processed by PayPal.

Please ensure all payments are made within 7 days after the end of a purchase.

Your winning item will be kept for 7 days only after the end of a purchase.

All of our items are usually dispatched within 48 hours of your payment clearing.

If you wish to return any purchase, please contact us within 24 hours after receiving the goods. Replacements, exchanges or refunds will only be sent once we have received the returned items back.

Exchanges are subject to price differences and re-postage charge.

If an item is faulty/damaged, customers must provide clear photographic evidence. Postage costs for faults/damages will be covered by us. We will replace faulty goods if returned to us within 30 days of arrival.

The refund amount is for the invoice value only, shipping and handling fees are non-refundable.

Any returned items should be well packed and in original condition.

Delivery times may vary, particularly during peak periods.

Please keep in mind that we as the seller do not control the transit time. Delivery information is provided by the carrier, and excludes weekends and holidays.

Welcome to Fan-Crafts, your one-stop shop for all Swarovski products and beading accessories. Our aim is to make your beading life much easier and colourful. All Swarovski products we offer are ordered directly from the factory and we source beautiful and high quality products from around the world, which we bring to you at extremely competitive prices.

You will find we have a large range of products with over 2,000 different beads and beading accessories on our website. We have been making efforts to offer you as a large range of colours and sizes in all of our categories as possible as we do not want to limit your imagination and creations. We have a dedicated team of beaders always searching for new products to add to our collection. If there is something in particular that you are after, make sure you call us to see if we can help you.

Our customer service team always concentrates on providing the highest level of service and we have built a reputation of being customer-oriented and efficient. In addition, we are always keen to follow your suggestion and comments for improvement.

You can directly write to the following address:

Fan Crafts

ImageStor

Palace Gates

Bridge Road

London

N22 7SN