Delivery, Return & Refund Policy

Delivery Information

All our orders are packed and checked carefully before leaving the warehouse. Any type of bottles will have lid checked to avoid leaking. If in any cases you receive a damaged item, please kindly let us know so that we can investigate further with our courier before we can issue a refund or exchange. For full compensation of item that has been damaged during delivery, Australia Post will request the receiver to bring the item and package to the Local Post Office to lodge a claim.

Items sent by Australia Post or other couriers are trackable. For smaller items we may send using standard post that may or may not come with a tracking number. Please note, for small items that are sent through Australian Post Street Box, there might be a delay for the first scan and tracking update.

As much as we strive to provide the most accurate estimated time of arrival, our estimate remains to be, an estimate. We are unable to guarantee a time of delivery as many factors might affect the delivering process that is out of our hands.

Returns

Change of mind

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be sealed, unused and in the same condition that you received it. Your item must be in the original packaging. For change of mind, you will be responsible for the return postage and a restocking fee of 20% will be applied. Restocking fee includes labor, checking and repackaging of items, administration time and costs for issue of refund, cancellation of order etc.

Damaged or Faulty goods

Product damage can occasionally occur during the delivery process. When you receive your delivery please inspect the boxes and products for any visible damage. If there is damage, please notify the driver and make a note on the consignment note. To make a claim with the courier we usually need photos of the cartons and products when they arrive showing the damage. If your item was sent via Australia Post, Australia Post will request the receiver to bring the item to the Local Post Office to lodge a claim for compensation.

Please notify us within 24 hours if the item appears damaged and we will follow up with our courier company. Any claims for damaged items outside this period will not be approved. A replacement or refund will be issued depending on our stock in hand at that time. We will also provide you a return label.

If the product is faulty, a warranty claim can be submitted via our store or directly through the manufactures website. We do not accept damaged item under your care. If you would like us to help you with the warranty claim, please kindly message us with as much information/photos as you can. Occasionally we might ask you to perform a few troubleshooting steps before asking you to return the item. Please note, we might decline your claim if you refuse to provide information/ photos as required.

Refunds and Replacement

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund/ replacement after inspecting the item. Please note, if a replacement cannot be arranged due to stock level, a refund will be offered to you.

Contact Us

If you have any other questions, please kindly send us a message and a team member will assist you as soon as we can.