Where are the items shipped from?

The items are shipped from the UK

What is your dispatch policy?

Items purchased before 8 AM are dispatch on the same day.

What if my item was damaged or defective, or I received the wrong item?

We want your shopping experience to be a happy one from start to finish. If there was an issue with the item you received, please send us a message so we can make things right.

NEGATIVE FEEDBACKS BECAUSE OF ITEM ISSUES

The last thing we wanted is a negative feedback. Please send us a message if there are any issues. We are very much willing to resolve it.

How many days do I have to make a return?

Once you receive a return-eligible item, you have 30 days to submit a return request and ship your item to us.

Do you accept returns outside the UK?

 Return is accepted if item was damaged or defective or wrong. Please send us a message.

Can I cancel an order after I’ve placed it?

As long as your items are not shipped, we are usually able to cancel items or orders. If you change your mind about an item,  you can cancel it by going to the item placed in your basket and click cancel, provided it is not paid yet. Otherwise, the request for cancellation for paid items or orders should be done before 8 AM. Inbox messages are usually not dealt with until in the afternoon and that means your items will probably be one of the shipped items in the morning. It is very IMPORTANT that cancellation request is done through the item placed or purchased and not through inbox messaging.

 Can I change the shipping address after I’ve placed an order?

We do not change buyers address, the orders are sent to the address provided at the time of purchase.  It is because we won't be able to defend if a case is open on PayPal or ebay for item not received or unauthorized transaction. Please cancel the order and reorder after changing the address in the system. Thank you for your understanding.