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Shipping &
Handling Details |
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Default Shipping Cost or
Free Shipping Information:
▲ Default
shipping cost or free shipping service is only for the lower
48 United States by UPS Ground or USPS. Other areas or needs
other shipping ways, please contact us.
▲ Buyers
from Guam, Puerto Rico, Virgin Islands, American Samoa,
Alaska, Hawaii, PO Boxes, APO/FPO addresses or other
countries/areas, there
WILL be extra shipping costs, please contact us for more
detailed information.
▲ Please
make sure your address is valid for both UPS and USPS
services. Any costs incurred because of incorrect or
undeliverable address should be undertaken by buyer.
Handling Time: Shipping
is usually made in 1-3 business days after payments cleared.
Orders are processed from Monday-Friday; Not on the weekends
& public holidays.
Sales
tax / Customs duties: Any
sales taxes or Customs duties are not included. If came out,
they must be undertaken by the buyer. Sales Tax of 8% will be
applied for orders shipped within the state of California.
Damage
In Shipping: Email
or call us First! We will work with you to get the case
resolved in the fastest method. |
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Return / Refund |
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If you are not 100% happy
with your purchase, please contact Us. Please don't directly
opened a request or case without informing us, or else, we
will do some discounts on the warranty and other
sales-services later on. Hope for your understanding.
Returns & Exchanges
▲ All
returns must be made within 14 days of delivery date. Items
must be in new, unused condition, with all original
materials included with the shipment. A partial refund may be
applied for opened or damaged items, depending on the
condition.
▲ Items
returned under the buyer’s remorse: The return shipping fee
must be covered by the buyer; The original shipping cost will
also be deducted from the refund. 15% restocking fee of the
items purchase price will be charged.
▲ Returns
that are the result of our seller's error: Buyer will receive
a full refund of the item as well as shipping charges
▲ All
returns require a RA (Return Authorization) number that will
be given by our seller. Please contact with us at first for
more details.
Defective & Damaged Products
▲ If
product was received damaged or not as described, please send
us some pictures or videos, so we could well understand your
problem, then solve them for you ASAP. Besides, it's much
helpful for us to claim with UPS, remind our related
department to pay much more attention to packaging later on.
Hope for your understanding.
▲ Replacement
or refund of defective or damaged products can only be
returned in exchange for the exact same product, or else, the
purchase price will be refunded back to your original payment
method.
▲ If
an item is received damaged, customer service must be
contacted within 7 days of receiving your item. All returns
require a RA (Return Authorization) number as above. |
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Payment |
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eCheck Issues: Payments
via eCheck do not clear immediately. Usually you will wait
5-7 days after checkout for it to clear. Then we will
arrange shipments for you.
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Warranty &
Feedback |
▲ 6
months' warranty for the machines, not for the consumables.
We stand behind our products all the item, so even if your
warranty period has expired, you can still seek for service
or technical support from us with low cost.
▲ Any
warranty shipping cost to us is responsible by buyer.
▲ Any
shipping cost to buyer is responsible by the seller.
▲ We
committee to the customer satisfaction and want to bring you
the best purchase experience. If there is any problems,
please contact us ASAP. If not, please leave us a positive
feedback as it's very important for us. Thanks very much. |
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