Please note: Delivery to Scotland is within 4 weeks.
Terms & Conditions
– PLEASE READ! Payment: is expected within 5 working days of purchase -
if this is a problem let us know ASAP. Cheques: are acceptable, but
please allow 3-5 working days for clearance. Packing & Insurance Cover: We always pack our item with the best protection to reduce any risk of damage in transit, unfortunately damage in transit sometimes
occurs but is very rare, we use City Link and they provide a very good
service and fully insure all our items – if an item is damaged a claim
is put forward to City Link by us and a replacement is sent straight
away or if a replacement is not possible a FULL refund will be given. If
you receive your item damaged it has to be reported on day of delivery
as our courier will invalidate the insurance, please contact us straight
away if received damage. Shipping: All items will be posted within 5 working days of cleared payment being received. We only deliver to the UK
with our larger items due to the fragile nature of the goods, some
smaller items we can send worldwide but we will only accept Paypal
payment. UK mainland deliveries are the standard P&P price any UK
deliveries involving over sea delivery will incur an additional £15.50
charge. We always send an email on the day of dispatch to inform that
your item has been shipped. All items delivered by courier will be
delivered next day via InitialCity
Link fully insured for any damages, if your item is being sent by Royal
mail it will take 1-3 working days to receive. The courier service will
only attempt delivery 3 times, anymore attempts may incur additional
charges, after 5 Working days the item will be returned to sender and
can be sent again, but this will incur an additional postage charge.
Therefore please ensure if you will be out, you either rearrange
delivery with the courier immediately if they call whilst you are out
(they will leave a calling card) Although Royal Mail is mostly reliable,
please allow up to 10 days for delivery as they will not investigate
missing items until 10 days has elapsed. Courier items should arrive next working day so please contact me if not received. PLEASE NOTE our courier will
require a signature that your parcel has been inspected and is intact -
please ensure you do check items if the item looks in any way damaged
please do not sign for it, if you cannot check the item please write in
delivery note as un-checked this is for insurance purposes incase item
is damaged. Descriptions; are always as accurate as possible please read them carefully before buying. Pictures;
are taken using a high resolution camera, so the colour portrayed
should be a good interpretation, though obviously the light conditions
and your personal computer settings can affect the picture slightly so
please bear this in mind. Returns; if an item is broken or faulty
we will replace it free of charge. Returns for all other reasons must
be notified within 3 Working days & returned within one week for a
refund less P&P and P&P return costs. Problems: if there
is a problem with your purchase please contact us before leaving neutral
or negative feedback, we will do our best to resolve any issues to
everyone’s satisfaction. We always treat our customers to the highest
satisfaction and do our best to offer great products at great prices.