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Questions And Answers
1-i need to know the smallest heigth of character (millimeters)
Depending on the material,
Aluminum and copper are soft, with a minimum character of about 2mm（height）.
High hardness of stainless steel, the minimum character is about 1mm（height）
2-"I need to know the material of the base and the hardness of it, because
in case i buy it, i will have to make a hole in the base (60mm) so i can
mark larger items."
The material used for the 1711 base is: cast iron
The material used in 2030 is: steel plate
These two bases are free to open hole in the surface. |
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Shipping & Handling
Details |
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Default Shipping Cost or Free
Shipping Information:
▲ Default
shipping cost or free shipping service is only for the customers from
Canada or the lower 48 United States by Canada Post, USPS or the UPS
Ground. Customers from other areas or needs other shipping ways,
please contact us.
▲ Buyers
from Guam, Puerto Rico, Virgin Islands, American Samoa, Alaska,
Hawaii, PO Boxes, APO/FPO addresses or other countries/areas, there WILL be extra shipping costs, please contact
us for more detailed information.
▲ Please
make sure your address is valid for both UPS and USPS services. Any
costs incurred because of incorrect or undeliverable address should
be undertaken by buyer.
Handling
Time: Shipping
is usually made in 1-3 business days after payments cleared. Orders
are processed from Monday-Friday; Not on the weekends & public
holidays.
Sales tax /
Customs duties: Any
sales taxes or Customs duties are not included. If came out, they
must be undertaken by the buyer.
Damage In
Shipping: Email
or call us First! We will work with you to get the case resolved in
the fastest method. |
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Return / Refund |
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If you are not 100% happy with your
purchase, please contact Us. Please don't directly opened a request
or case without informing us, or else, we will do some discounts on
the warranty and other sales-services later on. Hope for your
understanding.
Returns & Exchanges
▲ All
returns must be made within 14 days of delivery date. Items must be
in new, unused condition, with all original materials included with
the shipment. A partial refund may be applied for opened or damaged
items, depending on the condition.
▲ Items
returned under the buyer’s remorse: The return shipping fee must be
covered by the buyer; The original shipping cost will also be
deducted from the refund. 15% restocking fee of the items purchase
price will be charged.
▲ Returns
that are the result of our seller's error: Buyer will receive a full
refund of the item as well as shipping charges
▲ All
returns require a RA (Return Authorization) number that will be given
by our seller. Please contact with us at first for more details.
Defective & Damaged Products
▲ If
product was received damaged or not as described, please send us some
pictures or videos, so we could well understand your problem, then
solve them for you ASAP. Besides, it's much helpful for us to claim
with UPS, remind our related department to pay much more attention to
packaging later on. Hope for your understanding.
▲ Replacement
or refund of defective or damaged products can only be returned in
exchange for the exact same product, or else, the purchase price will
be refunded back to your original payment method.
▲ If
an item is received damaged, customer service must be contacted within
7 days of receiving your item. All returns require a RA (Return
Authorization) number as above. |
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Payment |
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eCheck Issues: Payments via eCheck do not
clear immediately. Usually you will wait 5-7 days after checkout
for it to clear. Then we will arrange shipments for you.
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Warranty & Feedback |
▲ 6
months' warranty for the machines, not for the consumables. We stand
behind our products all the item, so even if your warranty period has
expired, you can still seek for service or technical support from us
with low cost.
▲ <
/span>Any
warranty shipping cost to us is responsible by buyer.
▲ Any
shipping cost to buyer is responsible by the seller.
▲ <
/span>We
committee to the customer satisfaction and want to bring you the best
purchase experience. If there is any problems, please contact us
ASAP. If not, please leave us a positive feedback as it's very
important for us. Thanks very much. |
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