Customer Service

We are available Monday - Friday from 9am to 6pm (except bank holidays) and we will endeavour to answer any query within 6 hours of these times. All listings are untested and sold as seen. Please note that photos of items also make up the description and that there may be stock images included from other retailers when item is in a sealed / new condition. If it is not included in the photographs or description, it is not included in the sale. Information description is for guidance only and may be taken from other retailers so please check to ensure this is the correct product before purchase.

Payment & Delivery

All orders placed before 1pm Mon – Fri, with full and cleared payment, will be dispatched the same day. We accept PayPal as a payment method to enable us to follow eBay's buyer and seller's protection policy. Payment is to be made within 24 Hours from the end of the listing via PayPal and we will only ship to your registered PayPal address. Please check your address before making payment. Postage is to UK Mainland, but we are happy to post elsewhere for additional cost. Please contact us for confirmation prior to bidding / buy it now. Combined Postage is available on Multiple Orders so please message us before paying for your items so we can send a Combined Postage Invoice. Cash on collection may also be accepted but please contact for confirmation. We try to use and reuse recycled/recyclable packaging wherever possible.

Returns

If you are unhappy with your purchase, please contact us to discuss refund and return options available. Items must be returned within 14 days of receipt, and if the item is returned in an unworn/unused/undamaged condition, we will refund the full amount paid excluding original postage costs. We may offer an exchange and will not refund until the item has been returned to us. We will be happy to offer a refund for the purchase cost if there is no damage or use to the item. Items that are returned after 14 days may not be refunded and those that are sent prior to acceptance is at the buyer’s risk. Buyers are always responsible for return postage costs unless the item is proven faulty or inaccurately described. 

Stock-it Supplies

We pride ourselves in offering very high level of customer service and strive to be the best marketplace seller online. If there is any problem with your order, then please contact us and we will do our utmost to resolve the situation. Positive Feedback is left automatically when any items have been purchased and paid for.

Before leaving negative feedback, please allow us to resolve the issue in question. We will always try our best to make sure our customers have a satisfactory experience.

Thank You