POWERNESS Power Station 1500W Large Capacity for Camping Backyard BBQ Off Grid

 

FAQ for Powerness Hiker U1500 Portable Power Station

Q1: What devices can be charged/powered by Hiker U1500?

A: With its 1500W Pure Sine Wave AC inverter, this solar generator can power most of your appliances under 1500W.

Q2: How long will Hiker U1500 power my device?

A: Working time (estimation) =1536Wh * 0.85 / operating power of your device. (0.85=Conversion Rate)

Kindly note the actual working time may vary under different circumstances.

Q3: What kind of solar panel should I choose?

A: We recommend Powerness SolarX S200 200W Solar Panel.

Q4: Why does this power station lose charge even with no devices connected?

A: The AC inverter, DC regulator, or LCD screen will consume a certain amount of power under standby mode, so please long press the AC/DC Power Button to shut down the unit completely when not in use.

Q5: Can the Powerness Hiker U1500 be charged while using?

A: Yes, Powerness Hiker U1500 supports pass-through charging.

Q6: How to use your power station to supply your device?

Step 1: Press the corresponding output button on the power station.

Step 2: Plug your device in. Get charging!

 
Security at Every Phase
When it comes to portable power station,safety is the most important concern. Let'stake a look at how Powerness ensuressafety in all phases of the product.
 
We only source fromlndustry-leading Battery Cell Manufatures
Good battery cell are the basis for good quality. In order toensure the safety and stability of our products, we only useGrade A batteries from the world's top suppliers, like DMEGC,LG Chem, Samsung SDl, etc.
 
Safety is gueranteed by
Security System and Premium Structure.
 
All products must go through Multi-layer Test
Through rigorous product quality and environmental testing, it is ensured thatpowerness products can be kept and running under various conditions, suchas hot and cold weather, bumpy roads, long distance transportation, etc.
 
Worldwide Safety Certification
Certified in CE, UKCA, ROHS, CB, UL, UN38.3, MSDS, PSE, WEEE,
EPR, LVD, FCC, etc.
 
Consumers are protected by Warranty and Insurance.
5 Years Warranty: Our professional technical team willhelp you to maintain the safe operation of your products.
Products Liability Insurance: lf our products cause any damage tohealth and property, there is insurance to protect consumers' interest.

Warranty 

Products purchased from powerness.com are entitled to our Manufacture Warranty. Powerness is responsible for product defects due to material and craftsmanship within the Warranty Period under normal consumer use. Warranty period varies from countries and regions. The warranty period commences from the date of purchase. Warranty only applies to original purchasers and the warranty is non-transferable. Powerness will replace or repair defective products under the warranty period at our expense. The replacement item assumes the original product warranty.  

Warranty Period  

Power Station

Solar Panel

60 Months

24 Months

Warranty Exclusions

The warranty does not apply to the following situations:

1) Damage due to misuse, abuse, and other human damage;

2) Attempted repair by anyone other than Powerness authorized technicians;

3) Modified Powerness products;

4) Products without valid proof of purchase.

Claim Your Warranty

If you find your Powerness product is not working properly, feel free to contact us for trouble shooting. Follow the simple steps to claim your warranty.

Step 1: Contact seller through message for trouble shooting.

Step 2: A RMA (Return Merchandise Authorization) number will be issued, if replacement is determined to be needed.

Step 3: Follow return process given by our customer service team.

Step 4: Replacement item will be sent.

Return

We hope you love and enjoy Powerness products. However, in case you change your mind, Powerness offers 30-day money-back guarantee for purchases from powerness.com. Buy with confidence.

Return Process                                                      

Step 1: Contact us through message to obtain an RMA number and packing instructions. Return will not be accepted if RMA number is missing, or the product is not properly packed.

Step 2：Send your product back to return address we provide. You can either arrange the shipping yourself or obtain a shipping label for us at a cost.

Return Requirements

Products must be in like-new condition with no signs of customer abuse.

Original sales package and all items included must be returned to seller.

If buyer returns, a trackable tracking number is necessary.

Q1: Where do you ship from?
A1: Orders will be shipped from Rancho Cucamonga/City of Industry , California.
 
Q2: How soon can I expect my order to be processed?
A2: Orders placed Monday-Friday will be processed and shipped within 1-2 business days. Your order will be delivered in 2-5 business days, from the date it is marked shipped.
 
Q3: Do you provide faster shipping?
A3: Yes. We provide economy (2-6 days), standard (1-5 days), expedited (1-3 days) shipping service, you can choose whichever when you checkout.
 
Q4: Where do you ship to?
A4: We ship to America-wide address except Alaska/Hawaii, APO/FPO, US Protectorates.
 
Q5: Do you offer sign for delivery service?
A5: Yes we do. For our power station, which is high value, we provide sign for delivery service for every order, for free.
Customer satisfaction is our top priority. We want our customer to enjoy the timely and efficient service when they need help.
 
Get in touch with us via ebay message from 9am-6pm (PDT).
We appreciate your patience during this trying times.
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