40/80/120/200W Foldable Solar Panel For Portable Solar Generator Power Station
 
 
FAQ
 

Q1: Why is my solar panel not producing the full wattage when charging a power station?

A: Solar panel charging output depends on a lot of factors, such as weather, temperature, location, sunlight intensity, and etc. To get the most out of solar charging, we recommend placing your solar panel on a open area with maximum sunlight exposure, and use the LCD window to read the charging status while you adjust the panel to its best working angle.

Q2: How to clean my solar panel?

A: Powerness solar panels are built with quality in mind. However, take good care of you panel can extend its lifespan and longevity. Use a soft damp cloth to clean the surface of your panel when necessary.

Q3: How would I know how much power the panel generated? How much power am I getting？

A: When Powerness solar panel is in use, the patented LCD digital window will display instant current(amp) and voltage level(volts).A: When Powerness solar panel is in use, the patented LCD window will display instant current(amp) and voltage level(volts).

Q4: Is the Powerness solar panel waterproof?

A: It is IP65 water-resistant that will protect from water splashing (Do not place it under the rain, or soak it in water). Rated at Level 6 for solid foreign objects. The highest rating in IP standard.

Q5: Can I use Powerness solar panel to charge third-party power stations?

A: Yes! Powerness solar panel comes with a built-in 3-in-1 cable. You can charge other power stations with the 4mm,6mm, and 8mm DC connectors. SolarX S120 Maximum output at the 120 watts, 18volts. Please make sure that your power station has an input voltage over 18volts.

Security at Every Phase
When it comes to portable power station,safety is the most important concern. Let'stake a look at how Powerness ensuressafety in all phases of the product.
 
We only source fromlndustry-leading Battery Cell Manufatures
Good battery cell are the basis for good quality. In order toensure the safety and stability of our products, we only useGrade A batteries from the world's top suppliers, like DMEGC,LG Chem, Samsung SDl, etc.
 
Safety is gueranteed by
Security System and Premium Structure.
 
All products must go through Multi-layer Test
Through rigorous product quality and environmental testing, it is ensured thatpowerness products can be kept and running under various conditions, suchas hot and cold weather, bumpy roads, long distance transportation, etc.
 
Worldwide Safety Certification
Certified in CE, UKCA, ROHS, CB, UL, UN38.3, MSDS, PSE, WEEE,
EPR, LVD, FCC, etc.
 
Consumers are protected by Warranty and Insurance.
5 Years Warranty: Our professional technical team willhelp you to maintain the safe operation of your products.
Products Liability Insurance: lf our products cause any damage tohealth and property, there is insurance to protect consumers' interest.

Warranty 

Products purchased from powerness.com are entitled to our Manufacture Warranty. Powerness is responsible for product defects due to material and craftsmanship within the Warranty Period under normal consumer use. Warranty period varies from countries and regions. The warranty period commences from the date of purchase. Warranty only applies to original purchasers and the warranty is non-transferable. Powerness will replace or repair defective products under the warranty period at our expense. The replacement item assumes the original product warranty.  

Warranty Period  

Power Station

Solar Panel

60 Months

24 Months

Warranty Exclusions

The warranty does not apply to the following situations:

1) Damage due to misuse, abuse, and other human damage;

2) Attempted repair by anyone other than Powerness authorized technicians;

3) Modified Powerness products;

4) Products without valid proof of purchase.

Claim Your Warranty

If you find your Powerness product is not working properly, feel free to contact us for trouble shooting. Follow the simple steps to claim your warranty.

Step 1: Contact seller through message for trouble shooting.

Step 2: A RMA (Return Merchandise Authorization) number will be issued, if replacement is determined to be needed.

Step 3: Follow return process given by our customer service team.

Step 4: Replacement item will be sent.

Return

We hope you love and enjoy Powerness products. However, in case you change your mind, Powerness offers 30-day money-back guarantee for purchases from powerness.com. Buy with confidence.

Return Process                                                      

Step 1: Contact us through message to obtain an RMA number and packing instructions. Return will not be accepted if RMA number is missing, or the product is not properly packed.

Step 2：Send your product back to return address we provide. You can either arrange the shipping yourself or obtain a shipping label for us at a cost.

Return Requirements

Products must be in like-new condition with no signs of customer abuse.

Original sales package and all items included must be returned to seller.

If buyer returns, a trackable tracking number is necessary.

Q1: Where do you ship from?
A1: Orders will be shipped from Rancho Aurora, Ontario, Canada.
 
Q2: How soon can I expect my order to be processed?
A2: Orders placed Monday-Friday will be processed and shipped within 1-2 business days. Your order will be delivered in 2-5 business days, from the date it is marked shipped.
 
 
Q3: Where do you ship to?
A3: We ship to Canada-wide address except island address.
 
Q5: Do you offer sign for delivery service?
A5: Yes we do. For our power station, which is high value, we provide sign for delivery service for every order, for free.
Customer satisfaction is our top priority. We want our customer to enjoy the timely and efficient service when they need help.
 
Get in touch with us via ebay message.
We appreciate your patience during this trying times.
PushAuction