1. Pls make sure your address is correct before we ship out the package. And we will handle it basically within one day. On weekends, we will handle it within two days.

2. Important things say again: DOUBLE CHECK YOUR ADDRESS. Thanks for your cooperation. It is possible to change your address information ONLY BEFORE we sending you the tracking number. 

3. Due to the time different, all our products are dispatched on the same day before 10:30 am and be delivered within 2-3 Working days normally. We also offer Next day delivery on all our products from only £4.98. 

4. All our products are delivered DISCREETLY. Our customer privacy is very important to us so we package all our items in a plain box or plain mail bag so there is no indication to the contents of the package. We do not currently provide services for changing package.

1.- Mon~Sat : 9AM to 5PM | Sun: Closed (Eastern Standard Time) 

2. If you have any issues with our products or services, please contact us directly on eBay so we can help. We will respond to any queries within 24 hours on weekdays, within 48 hours on weekends.

3. The pictures or video of the defective or wrong product will help us solve the problem faster. Please try to provide them, we will do our best to solve the problem for you.

4. Pls help to give us "Positive Feedback" and "5 Perfect Stars".
Please email us before leaving any "Negative feedback" and "Neutral feedback". Please give us the opportunity to resolve any problem. We understand the concernsand frustrations you might have, and will try our best to resolve the issues.Thanks in advance! 

1. If product is defective or damage upon arrival, or wrong product shipped, please contact us immediately. Returns accepted within 30 days of delivery date and item must be in original new condition, not worn or altered in any way with attached tags & wrap. Otherwise deal is final. 

2. Please contact us first if you have any problems/questions/concerns. We will be happy to resolve any issues you may have in a cordial and friendly manner.