•Fit the Models & Years
For Audi Q5L 2009,2010,2011,2012,2013,2014,2015,2016
Shipping
We arrange the shipment within one working day after the payment is cleared by our side as long as buyer's PayPal account is verified or shipping address is
confirmed.
Postage and handling fee above does not include any remote area fee.
For addresses listed in remote area, there will be an extra US$35.00 remote area fee applied.
Attention: Delivery time does not include weekends and public vacations. All of the items will be shipped to buyer's ebay address,please confirm your
address on ebay before you buy.
Import Tax
We are NOT liable for ANY import tax, customs fee, or customs delay. If the parcel return back to us due to thebuyers refuse to pay the above fee, we would NOT
send the parcel again unless the buyer complete those fee and pay ALL the return and resend cost. Buyer can not cancel the order or request refund due to the above
reason.
Warranty and Return Policy
I. Unconditional Return within 10 Days
If you do not like / are not satisfied with an item within 10 days, starting on the day after the day on which you took delivery, you can return the item for a refund or
an exchange providing it is in a perfect and resalable condition.
You are liable for all return carriage costs in relation to returns / cancellations.
The product must be returned in the condition it was received. if they have evidence of installation, user abuse or are not in a resalable condition when returned, We
reserve the right to refuse returned items or deduct a 15% restocking fee.
II. One Year Warranty
All our items are brand new. We provide one year warranty for all our products from the date of purchase. Please kindly fill the online warranty card after you receive
the product.
Attention:
1. Customer is responsible for the return shipping fee; we will pay for sending the item back to customer.
2. We suggest that ask professional to install products and contact us when installing issue happened. However, we are not responsible for installing or
uninstalling.
Important note
The situation below does NOT meet the warranty policy requirements.
1. Install and operate products inappropriately.
2. Warranty seal is removed or damaged
3. Product is opened or repaired by unauthorized person.
Contact Us
Should you have any questions, please feel free to send email to us.
Our customer service team will serve you 6 days a week except Sundays andpublic holidays.