Our tree shipping policy includes the following key points:

Planting upon Arrival: We recommend that you plant your tree as soon as you receive it to ensure its health and vitality.

Watering: Properly water the tree after planting to support its growth. Adequate watering is crucial, especially during the initial establishment period.

Shipping Duration: Please note that shipping typically takes 2-3 days, during which the tree may experience some exposure. In addition, we must also cut the branches to be able to put them in the box.

Guarantee: While we take great care in packaging and handling, we cannot guarantee the full freshness of the tree during shipping and seasonal.

However, if you encounter any issues upon receiving your tree, please contact us for assistance.