HANDLING AND DELIVERY

• Quick Processing: In the parameters of the United States, we strive to process and ship all orders within 1-2 business days. Our priority is to ensure prompt delivery of your order, and if you place your order before 5:00pm EST, we make every effort to ship it out the same day.
• Free Shipping: We are pleased to offer free shipping service within the USA. Enjoy the convenience of having your order delivered to your doorstep without any additional shipping charges.
• Timely Delivery: While we make every effort to ensure timely delivery, we understand that unforeseen circumstances may cause delays. If you experience any issues with late delivery, please reach out to us through messages, and our dedicated team will assist you in resolving the matter promptly.
• International Orders: For customers outside the United States, we encourage you to contact us before placing your order. We have special discount coupons available for bulk orders and international shipping. Our team will provide you with personalized assistance to ensure a smooth ordering process and competitive shipping rates.
• Trusted Shipping Service: We deliver orders through USPS First Class Package Service, a reliable shipping provider known for their efficiency and security. Depending on your location, you can expect a delivery time of 2-5 days. Please note that actual delivery times may vary based on the destination.
• At our store, we prioritize your satisfaction and aim to provide a seamless shopping experience. Rest assured that we are committed to timely processing, free shipping within the USA, and responsive customer support.

 PAYMENT POLICY

• Easy, Safe, and Reliable: Shopping at our eBay store is designed to be a hassle-free experience. We have taken measures to ensure that the process is easy, safe, and reliable, providing you with peace of mind throughout your shopping journey.
• Acceptance of Major Credit Cards: We understand the importance of convenience when it comes to payment options. That's why we gladly accept all kinds of major credit cards, allowing you to choose the payment method that suits you best. Whether you prefer Visa, Mastercard, American Express, or Discover, you can shop with confidence knowing that your preferred payment option is accepted.
• Secure PayPal Payments: In addition to major credit cards, we also offer the convenience and security of PayPal as a payment method. PayPal is a trusted and widely recognized online payment platform, known for its robust security measures and buyer protection policies. By accepting PayPal, we provide an additional layer of security for your transactions.
• Buyer Protection: We are committed to providing a safe and secure shopping environment. As an eBay seller, we adhere to eBay's policies and guidelines, ensuring that your rights as a buyer are protected. If you encounter any issues with your purchase, we are here to assist you and resolve any concerns in a fair and timely manner.
• Trusted Seller: We take pride in being a trusted seller on eBay. Our reputation is built on delivering quality products and excellent customer service. We strive to maintain high standards of professionalism, honesty, and reliability in all our transactions.
• Privacy and Data Security: We understand the importance of protecting your personal information. Rest assured that we have implemented robust privacy and data security measures to safeguard your sensitive information. Your privacy is of utmost importance to us, and we handle your data in accordance with applicable privacy laws and regulations.
• At our eBay store, we prioritize your satisfaction and strive to create a positive shopping experience. With easy and secure payment options, buyer protection, and a commitment to privacy and data security, we aim to exceed your expectations and provide a seamless and enjoyable shopping experience.

RETURN AND EXCHANGE POLICY

• At our eBay store, we value your satisfaction and want to ensure that you have a positive shopping experience. If, for any reason, the product you receive does not match the pictures or description provided, we offer a hassle-free return and refund policy. Here are the key points of our policy:
• Product Accuracy Guarantee: We strive to accurately represent our products through detailed descriptions and high-quality images. However, if the product you receive differs from what was shown in the pictures or described, you have the right to return it.
• Easy Return Process: Returning a product is simple and straightforward. Just reach out to us within the specified return period (typically within 30 days of receiving the item) and provide the necessary details. We will guide you through the return process and provide you with the required instructions and return address.
• Refund Assurance: Once we receive the returned item and confirm its condition, we will initiate the refund process. The refund will be issued through the original payment method used during the purchase. Rest assured that we aim to process refunds promptly and efficiently.
• Return Shipping Costs: In the event of a product discrepancy, we will cover the return shipping costs. You can rely on us to provide you with a prepaid shipping label or reimburse your return shipping expenses, ensuring a hassle-free return experience.
• Condition of the Returned Item: To qualify for a refund, the returned item must be in its original condition, unused, and undamaged. Please ensure that all original packaging, tags, and accessories are included with the returned item.
• Excellent Customer Support: Our dedicated customer support team is here to assist you throughout the return and refund process. If you have any questions or concerns, please don't hesitate to reach out to us. We are committed to providing timely and helpful support to ensure your satisfaction.
• Please note that our return and refund policy applies only to products that are not as described or pictured. For other types of returns, such as changes of mind or sizing issues, please refer to our separate policy or contact us for further assistance.
• With our transparent and customer-centric return and refund policy, we aim to build trust and provide you with the confidence to shop with us. We stand behind the quality and accuracy of our products, and we are committed to resolving any discrepancies to your satisfaction.

FEEDBACK POLICY

• At our eBay store, we highly value your feedback and understand its significance in our continuous improvement process. We greatly appreciate your ratings and reviews, as they help us better understand your experience and shape our services to meet your needs. We strive to provide exceptional customer satisfaction, and your feedback plays a crucial role in achieving that goal.
• Importance of Feedback: Your feedback is of utmost importance to us. It allows us to gauge your satisfaction with our products and services, and it helps us identify areas where we can make improvements. We genuinely value your opinion and take it into serious consideration.
• Positive Reviews: If you are satisfied with your purchase and the service you received, we kindly request that you consider leaving a positive review and rating. Your positive feedback not only encourages us but also assists other potential customers in making informed decisions about our products and services.
• Addressing Issues: We understand that issues may arise from time to time, despite our best efforts. If you encounter any problems or have any concerns regarding your purchase, please reach out to us directly. We are committed to resolving any issues promptly and to your satisfaction. We appreciate the opportunity to address any concerns before they escalate.
• Communication is Key: We encourage open and honest communication. If you have any questions, feedback, or concerns, please don't hesitate to contact us through the eBay messaging system. We are here to listen and provide solutions to ensure your satisfaction.
• Negative Reviews: We kindly request that, in the event of an issue, you give us the opportunity to address and resolve it before leaving a negative review. We believe that effective communication and problem-solving can often result in a satisfactory resolution. Your satisfaction is important to us, and we are committed to making things right.
• Continuous Improvement: We are dedicated to continuously improving our products, services, and customer experience. Your feedback helps us identify areas where we can enhance our offerings and ensure that we meet and exceed your expectations.
• We greatly appreciate your time and effort in providing feedback and reviews. Your input helps us shape our business and enables us to provide the best possible experience for our customers. We remain committed to your satisfaction and appreciate your trust in our services.
• Thank you for being a valued customer, and we look forward to serving you again in the future.

 ABOUT US

Welcome to MEDRO INSTRUMENTS - Your Trusted Source for High-Quality Surgical, Dental, Beauty, and Veterinary Instruments.

With a rich legacy spanning over 50 years, MEDRO INSTRUMENTS has remained dedicated to providing our customers with the highest quality instruments. As the original equipment manufacturer (OEM) for all the instruments in our catalogue, we take pride in delivering instruments that meet the highest international standards.

Our instruments have gained a reputation for their exceptional quality and performance, trusted and used by professionals in numerous countries worldwide. In our continuous pursuit of excellence, we have initiated a project to build a comprehensive stock of instruments in the USA, enabling us to efficiently market and sell through online platforms like eBay. This strategic endeavor ensures that we meet the quality and quantity requirements of our valued distributors.

At MEDRO INSTRUMENTS, our commitment is to meet the evolving needs of healthcare systems and to lead the industry by providing top-notch instruments at competitive prices. We understand that quality and timely delivery are paramount for our customers, and we strive to exceed their expectations in both areas.

Our team is driven by a deep understanding of the diverse needs of our customers. We recognize that quality, coupled with efficient delivery, is the foundation of customer satisfaction. Through our efficient and cost-effective processes, we ensure that our customers receive the highest quality instruments in a timely manner.

As you explore our extensive range of instruments, we assure you that each instrument is meticulously crafted to deliver superior performance, precision, and durability. Our commitment to quality extends to every aspect of our operations, from the sourcing of premium materials to the rigorous quality checks throughout the manufacturing process.

We extend our warmest wishes to you as you embark on your journey with MEDRO INSTRUMENTS. Rest assured, we are dedicated to serving you with excellence, reliability, and a steadfast commitment to meeting your instrument needs.

Thank you for choosing MEDRO INSTRUMENTS - where quality and customer satisfaction are our top priorities.

 MEDRO SURGICAL INSTRUMENTS LLC