Delivery Policy:

At Seasonal Pro, we prioritize the safe and timely delivery of our products to our valued customers. To ensure your package arrives undamaged, all products are carefully packaged in bubble wrap padded envelopes or mailing cardboard.

We strive to post out your item(s) within 1 Business day of receiving your payment, enabling you to receive your purchase as quickly as possible. Additionally, we offer express post options for your convenience. However, please note that while we make every effort to deliver your items promptly, we cannot guarantee specific delivery dates. The estimated delivery time should be considered as an approximation, as delivery time frames may vary based on your location.

For the special delivery addresses, please select Australia Post Parcel Post Satchel. If you prefer delivery to a parcel locker or choose Click & Collect, kindly provide the necessary information.

 

Feedback Policy:

Dear Customer, your feedback is crucial to us as a seller and to other Seasonal Pro customers who rely on reviews to make informed purchasing decisions. We are committed to providing excellent customer service, and we kindly request that you leave feedback upon receiving your parcel. If you encounter any issues with our products, please refrain from leaving negative service feedback. Instead, contact us directly, and we will do our best to resolve any concerns. Thank you for your understanding and cooperation.

 

Refunds & Returns:

We take pride in the quality of our products at Seasonal Pro. If, by any chance, the goods you receive are incorrect, we offer a full refund of the purchase price. In the event that your item arrives damaged, please contact us within 7 days of delivery to initiate the return process. Returns are subject to the item(s) being sent back to us for processing, and we typically process returns on the same day they are received. Please note that buyers are responsible for the return shipping costs under any circumstances. To ensure eligibility for a refund, please make sure the returned items are in good and resalable condition. Additionally, please be aware that your original shipping costs will not be refunded.

Customer satisfaction is our utmost priority at Seasonal Pro. If you are not completely satisfied with your purchase, please do not hesitate to contact us. We are here to assist you and ensure your happiness with our products.

 

About Us:

Seasonal Pro is a 100% Australian-owned company and an established eBay PowerSeller. We take pride in providing high-quality products and excellent customer service to our valued customers.

 

Contact Us:

If you have any questions, concerns, or inquiries, please feel free to contact us by sending us a message through eBay. We are always here to assist you.