SAMSUNG TV REMOTE CONTROL UNIVERSAL BN59-01175N REPLACEMENT SMART TV LED 3D 4K

When will my order be dispatched?

We will aim to dispatch orders placed before 2PM within the same day, any orders after this will be sent out the following day. Our working days include Monday to Friday but exclude Bank Holidays. 

Delivery Time Frames - 

Royal Mail 1st Class: 1-3 Working Days

Royal Mail 2nd Class: 2-3 Working Days

Can I change, or cancel, my order? 

Once your order has been labelled for dispatch it can no longer be cancelled. Due to the efficiency of our pick, pack and dispatch process, orders can be ready for dispatch as quickly as 30 minutes after order confirmation. Items are often dispatched before we are able to action any relating emails or messages. Please ensure the products ordered, and the delivery address, are correct before completing your purchase as we are unable to take any action once the item has been sent. 

How do I know when my parcel will be delivered? 

Once we have dispatched your parcel we will send a 'your order has been dispatched' email to your registered email address. Included in the email will be the name of the courier used and a tracking number (if available) for you to monitor the progress of your parcel. 

PLEASE NOTE: 

eBay's delivery dates are estimated only and not guaranteed. Although infrequent, delays to deliveries can occur. This is usually due to factors out of our control such as weather conditions, however, if you are concerned about your delivery please let us or the courier know. 

What if my item is damaged? 

We do our utmost to ensure our items are carefully packed and protected, however, sometimes damage can occur in transit. Once you have received your item, please ensure you check it for any damage straight away. If you are unhappy in any way with the condition of your purchase please let our Customer Services Team know within 2 days of receipt. You can do this by contacting us through My eBay. Any damage reported after this period will not be considered as transit damage. 

Which couriers do you use? 

We use Royal Mail for the majority of our parcels though we may use other couriers as required. Please feel free to use the couriers’ apps, websites to help track your item.

You can now pay on eBay using any of the following payment methods: 

• PayPal 
• Visa 
• MasterCard 
• American Express 
• Google Pay 
• Apple Pay

While we hope you’ll be happy with your items we understand you may, on occasion, need to return the item. This policy has all the information you’ll need to understand when and how you can do this. 

I’ve changed my mind 

We’d like you to be happy with everything you purchase from us. Should you change your mind about your purchase we will accept a return, within 30 days of receipt. Please contact our friendly customer service team who will guide you through the process. 

PLEASE NOTE: Items being returned need to be unused, unopened, with any SEALS intact, and in the same condition as received. We will not accept returns on opened memory cards/USB's because it is incompatible with your device. Please check compatibility before purchase, if you are unsure please let us know and we'll check this for you.

My item arrived damaged/faulty

If your item has arrived damaged or faulty, we will happily refund or replace it for you upon return. Please contact our customer service team who will get this sorted out for you! 

For Storage Devices: We will conduct a test using  'H2testw' upon return of memory cards/USB's which will identify if there are any faults. If the test does not show any faults with the device, we may not authorise a return.

At  Quality Bargains UK we're here to provide you with the most desired products at the best prices. We are a customer oriented business, focusing on providing you with an excellent buying experience. 

Our friendly Customer Support team are here to help with all of your queries, and guarantee you are well looked after!

QB Protect 10 Year Warranty

At Quality Bargains UK, we are committed to providing our customers with high-quality products that meet their needs. That's why we offer the QB Protect Warranty, which promises to replace any defective products within a 10-year period from the date of purchase. This warranty applies to products that are stated as being covered by the QB Protect Warranty at the time of purchase. 

To initiate a warranty claim, please contact our customer service team with your purchase receipt and a description of the issue. We will determine the appropriate resolution, which may include repair, replacement, or a refund at our discretion. 

Please note that this warranty does not cover damages caused by abuse, neglect, or unauthorized modification. It also does not apply to products that have been modified or altered in any way. 

We stand behind the quality of our products and are committed to providing our customers with the best possible service. If you have any questions about the QB Protect Warranty or need assistance with a warranty claim, please don't hesitate to contact us.