eBay

WhiteStuff

Official White Stuff eBay Store

Returns

Looking to return something? You'll find out how to do it in this section.
Note that goods purchased may not be exchanged for another item. Sometimes, something you buy isn't quite right. If you want to return / cancel an order from the White Stuff eBay shop, you may do so (subject to the terms set out in this Returns sections) within 14 days of delivery of the goods.

Please use the eBay Returns Portal to log your return. This will allow you to generate a returns label which you should print and include with your return.
Returns should be sent to White Stuff eBay Returns, PO Box 10890, Leicester, LE19 9DU.
You are responsible for the cost of returning the item unless it is faulty.
Always ask for a 'Proof of Posting' certificate when posting stuff to us as we cannot be held responsible for goods that get lost in transit (your statutory rights are not affected). We recommend you keep your proof of posting safe, just in case.
We aim to process all refunds within 20 days of receipt of the returned goods, and once processed, you should receive your refund within 3 – 5 days. Refunds will be issued to the original payment method used when the goods were purchased
If you have purchased products as part of a promotional offer or discount, the refund will be adjusted to reflect any failure to meet the original promotional requirements as a result of returning the product.
If you receive goods which you believe are faulty, please contact our Customer Services team via eBay messages, who will be able to assist you. You have certain additional statutory rights in respect of faulty goods under the Consumer Rights Act 2015. Advice about your legal rights is available from your Citizens Advice Bureau.
Delivery

Deliveries are fulfilled by Hermes except for deliveries to Channel Islands and Scottish Highlands and Islands, which are delivered by Royal Mail.

Standard delivery - 5 – 7 working days FREE

We do not currently deliver to addresses outside of the UK / Channel Islands)
Terms & Conditions

White Stuff (“Us”, “We”) are White Stuff Limited, a company registered in England and Wales under company number 02319237. Our registered office is at White Stuff Limited, Canterbury Court, Kennington Park, 1 – 3 Brixton Road, London, SW9 6DE, United Kingdom. Our VAT number is GB 974972851

These Terms and Condition, together with our Privacy Policy and Cookie Policy informs you about us and the legal terms and conditions on which we sell the products listed on the website.

You should read these terms and conditions carefully before ordering products from as, by placing an order with us on this site, you agree to be bound by these terms and conditions, together with terms of our Privacy Policy and Cookie Policy. Unfortunately, you will be unable to order products from us if you refuse to accept these terms and conditions

These terms and conditions may be subject to change from time to time in accordance with paragraph 4 (Other Important Terms) below, and we advise you check back each time you place an order to ensure you understand that terms that apply to each order.

If you have any questions about these terms and conditions, please contact us using eBay Messages.

Your use of the eBay website is subject to a separate eBay User Agreements, eBay Privacy Policy and eBay Cookie policy.

Your Status

You may only place an order through our White Stuff eBay shop if you are at least 18 years old; are legally capable of entering into binding contracts; and you are a 'consumer' (being an individual purchasing the products outside the course of his or her business or trade).

All products that you order are for your own private and domestic use and are not for resale, and you confirm and agree not to use any products for commercial, business or re-sale purposes.
About us

Established in 1985, British fashion and lifestyle brand White Stuff is known for its unique prints, use of colour and contemporary style. With Women’s, Men’s and Kidswear collections, White Stuff is a destination for the whole family.