Panda Express is an American fast food restaurant chain that specializes in American Chinese cuisine. With over 2,200 locations, it is the largest Asian-segment restaurant chain in the United States, where it was founded, and is mainly located in North America and Asia (in addition to other countries and territories). Panda Express restaurants were traditionally located in shopping mall food courts, but the chain now operates units in many other environments and formats, including stand-alone restaurants, as well as universities, casinos, airports, military bases, amusement parks and other venues.
The chain offers a variety of Chinese cuisine–inspired dishes that has largely been Americanized, including orange chicken, sweet fire chicken breast, Beijing beef, grilled teriyaki chicken, and Kung Pao chicken, with certain premium dishes such as honey walnut shrimp and black pepper Angus steak having additional costs for the patron. The company is headquartered in Rosemead, California. The Panda Express brand is a casual, fast-food variation of corporate sibling Panda Inn, which is a chain of upscale, table service restaurants.
The Panda Restaurant Group, parent company of Panda Inn, Panda Express, and Hibachi-San, was founded by Andrew Cherng, Peggy Cherng and Andrew's father, Master Chef Ming Tsai Cherng. Andrew Cherng and his father are Chinese born, while Peggy was born in Burma and raised in Hong Kong. Both Andrew and Peggy Cherng are alumni of Baker University in Baldwin City, Kansas (where they first met).
Andrew went into business with his father in the United States in 1973, opening their first Panda Inn restaurant in Pasadena, California. At the beginning, business was lacking to the degree that Andrew had to offer special deals and freebies so that customers would dine at Panda Inn. In 1982, Peggy joined Andrew in the restaurant business. While operating Panda Inn, Andrew became acquainted with then-UCLA head football coach Terry Donahue, as well as Terry's brother Dan, who happened to be in the real estate business. It was because of this connection that in 1983, Donahue Schriber Real Estate, the manager of the Glendale Galleria, invited the Cherngs to develop a fast-food version of Panda Inn for the Galleria's food court, and Panda Express was launched that October. A second location was opened two years later at the Westside Pavilion in 1985. The chain has steadily expanded across the United States since then. Chef Andy Kao claims to have developed the original Chinese-American orange chicken recipe at a Panda Express in Hawaii in 1987.
At first, Panda Express restaurants were found solely in food courts in major shopping malls. During the late 1980s and early 1990s, the Cherngs began experimenting with supermarket-based branches, through a deal with Vons, and then stand-alone restaurant locations. In 1997, the company opened its first stand-alone, drive-through restaurant, in Hesperia, California. Today less than 2% of its restaurants are in malls.
Because Peggy had worked for several years as a software designer and engineer for defense contractors like McDonnell Douglas, Panda Express computerized its operations early on. Peggy also brought a systems analysis perspective to the business and worked through the logistics and standardization issues necessary to scale up the concept.
In 2005, Panda Express began to open units in food courts on college campus, some of which participate in the residential student meal plans. In 2008, the Cherngs were the recipients of the City of Angels Award, given by the LAX Coastal Area Chamber of Commerce, for their contributions to the greater Los Angeles area. As of 2007, the company's highest revenue location, bringing in over US$4 million annually, was located at the Ala Moana Center food court in Honolulu, Hawaii.
On the ABC News TV program Nightline, April 18, 2011, there was a feature segment on Panda Express and its success. The segment described how Andrew Cherng encourages his workers and management to go through self-help programs emphasizing Landmark Education.
As of 2017, the Panda Restaurant Group had annual sales of over $3 billion and close to 39,000 employees. The Cherngs also opened Panda Innovation Kitchen in Pasadena with their daughter, Andrea Cherng, overlooking a majority of the restaurant's business. The idea for Panda Innovation Kitchen is to experiment with new flavours and ingredients to come up with new menu items. In addition, they also opened a tea bar to introduce Taiwanese drinks such as boba milk tea and new drinks like the Fortune Cookie Shake.
In December 2017, Panda Express had opened the chain's 2,000th location, which is located in New York City near Columbia University.
In February of 2022, Panda Restaurant Group filed a U.S. trademark application for the name PANDAVERSE for “downloadable virtual goods, namely, food items and beverages for use in virtual worlds" and "virtual food and beverage products.” The filing marked an intention to expand the Panda Express brand into the Metaverse.
In 1999, Panda Express launched Panda Cares to "give back to the community". They provide funding, food and volunteer services to children in need and disaster relief efforts.[56] The company installed donation boxes in all the Panda Express restaurants in 2010. The charity has raised $107 million, with $89 million coming from in-store donation boxes, and $41 million has been donated to "The Leader In Me", a program to teach leadership and life skills that has been rolled out to 865 elementary schools in 39 states. The organization has also donated $37 million to Children's Miracle Network Hospitals, to support medical costs for poor children, and also supports disaster relief efforts.
(Wikipedia)