Payment Information
Payment online using Paypal or Ebay Managed PaymentsAfter Purchasing your item you will be able to use the eBay checkout securely, using the Pay Now button on your completed item. Shipping Information
Shipping from the UK Worldwide1. ***INTERNATIONAL BIDDERS / BUYERS*** - Please do not email us asking (or worse still -Telling) us to send item for a cheaper uninsured rate. We are aware that the Royal Mail offer a Small Packet Standard Mail rate, but it is UNINSURED and UNTRACKED. Paypal demand that for items to be covered by their protection policies, the item has to be sent tracked and insured. If you want your item sent by a cheaper postage rate, then please buy from another seller. We only send Tracked / Insured.
2. All items are sent from the UK.
3. We do not post everyday. Ready to ship Items are Dispatched within 3 Working Days. For the Handmade to Order items (headpieces, fascinators, shoe clips), then please read the note on those listings for the production time, and take note. Please don't order the day before your friends wedding and be surprised when it hasn't arrive the next morning. My fingers sew as fast as they can, but you do need wait the time advised. Returns Policy All items have measurements to hopefully guide you with sizing. If however the item does not fit then you can return for a refund on the item only. No postage will be refunded though. If item is faulty and not mentioned so in the description, then full refund offered. Items must be returned within 14 days first before any refund given. Items must be returned with any of our Tags attached. You can not order, wear for the weekend then return with Tags removed. Customers ordering made to order items (headpieces, fascinators, shoe clips) and requesting customisation, different colours, additional feathers, then your items are non returnable. A change of Alice band rather than comb is fine, but cannot accept returns on fascinators, shoe clips, headpieces that have been custom made colourways for your outfit. Contact Us
We are an online retailer with this Ebay Store for over 20 Years. We are also the ONLY HAT HIRE Company with a pick up, and drop of point IN ASCOT FOR THE ROYAL ASCOT RACES, for Mens and Ladies Hats. We are a 3 min walk from the Grandstand Entrance everyday of the Royal Ascot Races. We have a feedback rating of over 16,100 so you can have absolute confidence that we will have a successful transaction together. If there is any reason why you are not satisfied then please do contact us straight away so that we can resolve.
Thanks.
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