Further Details

Title: Service Quality in Leisure, Events, Tourism and Sport
Condition: New
Author: John Buswell, Christine Williams, Keith Donne, Carley Sutton
Format: Paperback
ISBN-10: 1780645457
EAN: 9781780645452
ISBN: 9781780645452
Publisher: CABI Publishing
Genre: Business & Finance
Release Date: 20/12/2016
Description: Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Fully updated and enhanced, it: - Covers areas such as the experience economy, capacity management and service culture, as well as methods for measuring quality and satisfaction. - Includes numerous case studies to help students apply classroom-based theory to practice. - Is packed with student-friendly pedagogy and full colour illustrations throughout to enhance the learning experience. Considering the underpinning theory of service quality, this book informs the reader of the practical application of service quality management tools and techniques in an industry with distinctive features and challenges. An invaluable read for students within the LETS sectors, it also provides a useful refresher for practitioners working in the industry.
Language: English
Country/Region of Manufacture: GB
Item Height: 246mm
Item Length: 172mm
Item Width: 20mm
Item Weight: 877g
Book Series: CABI Tourism Texts
Release Year: 2016

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