This call point is brand new in the box. Comes with a key, a piece of glass, and the resettable element. This call point can be configured as a break glass or resettable unit as both are included. It also comes with a backbox. The Red LED turns on when activated. This is a genuine Eaton product and is approved by European standards, unlike some of the counterfeit call points on eBay. These are CONVENTIONAL call points and will work with any conventional system.