Further Details
Title: The Customer Success Pioneer Condition: New Subtitle: The first 12 months of your journey into growth Author: Kellie Lucas Format: Paperback EAN: 9781788600392 ISBN: 9781788600392 Publisher: Practical Inspiration Publishing Genre: Business & Finance Release Date: 25/10/2019 Description: *SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!* - Are you a Customer Success Executive or making your way up the Customer Success ladder?
- Do you want to transform churn into maximum recurring revenue and growth?
- Are you looking for a clear route to an established framework?
- Are you determined to be proactive, rather than constantly firefighting, with your customers?
- Is your company invested in or implementing a customer-focused philosophy?
If you answered yes to any of these questions, this book is for you! Customer Success is an emerging discipline for professionals pioneering revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals.
The Customer Success Pioneer is a practical handbook for creating a best-in-practice Customer Success function from the ground up. It will help you ensure that your existing portfolio of customers become successful partners - delighted, committed and renewing - by putting in place processes that will work across your portfolio and into the future. This book will help you find the essential frameworks to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional. Language: English Country/Region of Manufacture: GB Item Height: 216mm Item Length: 140mm Item Width: 16mm Item Weight: 230g Release Year: 2019 Missing Information?
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