One order includes TWELVE (12) silver pendant necklaces. We will personalize your image at no additional charge! Just enter the message to be printed on your image in the "Customize Now" section. Due to the handmade nature of this item, there may be slight variations from the image shown. Please keep in mind that colors do display differently from monitor to monitor. The actual color on your final product may vary slightly. Please take this in to consideration when ordering. Orders are shipped within 1- 2 days. We ship USPS. Orders are shipped via standard, expedited or two-day mail. Shipping takes approximately 3-5 days for standard shipping or 2-3 days for expedited shipping. However it is NOT guaranteed. Two-day shipping takes 2 days and it is the ONLY guaranteed shipping method through USPS. Due to the nature of the items we do not offer returns or exchanges. We only issue refunds if there is a mistake and the fault is on us. If the product is damaged during shipment, a replacement will be shipped to you. Please note you will be responsible for shipping fees. Please make sure that the shipping address provided is correct. Refunds are NOT provided for packages that are not delivered on time OR delivered to the wrong address. If you have any questions please contact us.