Overseas warehouse one piece of after-sales processing |
Circumstances of not receiving the goods: |
1. If the package is intercepted en route, (the customer shall bear the interception fee and return freight (same as the shipping freight)) |
2: refuse the parcel without reason (the customer should bear the freight of return or send it back by the customer, do not accept the collect (the refund can be made after the warehouse inspection is correct, the product affects the secondary sales will not be refunded)) |
3: Package lost, which means: the tracking information has not been updated for a long time, and the package display is abnormal. (It is required to provide full screenshots of orders in English on the platform (some screenshots are invalid), and it is required to see the customer's delivery address + tracking number + value. After we apply for a claim, we can give a full refund or reissue the package. |
4: If the address of the parcel in transit needs to be changed, (the customer shall bear the operating cost of changing the address, and the change can be guaranteed to be successful, if not, the operating fee will be charged as usual) |
5: The customer who has signed for the parcel has reported that they have not received it. If they have not purchased the signature service, they will not give a claim and can only provide POD signing certificate. If they need to check, they need to provide evidence that they have not received the goods before they can apply for the check (they can provide monitoring at the door, etc., the check may not be successful). |
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Upon receipt of the goods: |
1: If the packaging and products are damaged, it is necessary to provide photos of the outer box + photos of the outer box label + photos of the damaged products in time (compensation shall be given according to the degree of damage; if the products are damaged to the extent that they cannot be used, they can be reissued to the customers free of charge or a full refund). |
2: The dolls in overseas warehouse are made of TPE material, and the facial makeup is painted on, which will be erased. When customers lose makeup during use, it does not belong to the quality problem. |
3: Overseas warehouse are ordinary skeleton, skeleton can not be hard to break, normal people can do the posture is the limit, you can refer to the manual. |
4: The product quality problem needs to be fed back within 7 days, or it will not be dealt with. |
5: Due to the serious epidemic, private health products do not accept no reason to return or replace, if there is a quality problem only give reissue or compensation, please emphasize this point in the description! |
6: If the customer returns the parcel without authorization, the warehouse may not find the parcel, or if it affects the secondary sales, it will not give compensation. |
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