Shipping

Over the years we have worked hard to perfect our shipping services, and have made sure that our customers receive their items as quickly as possible. Customer satisfaction continues to be our main concern, which is why items go through a final inspection and approval process before leaving the factory for shipment. R13 Jewelery offers free shipping worldwide, and ships most orders through FEDEX expedited insured shipping. International shipping may be subject to additional fees such as VAT. Delivery of your purchased items will take between 7 to 14 days, depending upon where you live.

PLEASE NOTE THAT HOLIDAYS AND WEEKENDS DO NOT COUNT AS DAYS IN TRANSIT. Our aim is to ship your order as quickly as possible, however, due to Customs delays, freight carriers' shipping services and other such matters that are out of our control, the statements above regarding shipping are estimations only.

YOUR PURCHASE IS INSURED

Finally, for any additional information or special requests, such as custom shipping time and packaging, please don't hesitate to contact us.

Payments

PayPal Send money easily and securely online using a credit card or bank account. Send money easily and securely online using your credit card or bank account through PayPal checkout.

Major Credit Cards We accept Visa, MasterCard, AMEX and Discover Card. *All credit card information is submitted over a secure connection.

R13 Jewelery Financing:

Convenient, Safe, Simple R13 Jewelery has partnered with Affirm to offer transparent, quick financing to our customers, with no hidden fees or costs. 

Returns

30 DAY RETURNS POLICY As always, your satisfaction is our utmost concern, and our return policy allows you to return the item for a full refund or to exchange any or all of your purchased items within 30 days of the day that your shipment arrived and was signed for.

To return your product, please send us an email so we will be able to understand your intentions. Returning items must be with their original packaging certificate and paperwork and in the same condition in which they were received. 

Receiving a refund on purchased items:

ALL RETURNED ITEMS WILL BE CHECKED BY OUR GEMOLOGIST PRIOR TO ISSUANCE OF A REFUND, usually within 24 to 48 hours.

Tax

Purchases made or picked up in New York State carry local Sales tax.

 For customers purchasing outside of the United States, please contact your local customs authorities for local duties, taxes and fees that may be charged by your government on incoming packages.

Terms and Conditions

Welcome to R13 Jewelery Inc, your personal, online store for diamonds, diamond rings and various other jewelry. Our Site allows you to choose between loose diamonds, readymade designs, and allows you to design your own ring. We are here to help you with every step of the way, from diamond education to choosing your diamond or diamond jewelry, shipping it to you and ensuring safe and speedy delivery.

"The Site" in these Terms shall also include, where appropriate, the owners of the site, and also any relevant application or other manner which allows the operation of the Services which the Site provides on any platform or device such as on the Internet, PC, tablet, cellular device, TV, etc.), the managing body of such Site, their subsidiaries, affiliates and any related third party, their respective operators, shareholders, directors, officers, managers, employees, agents, partners, contractors and any other representative.