To return a shipped item , please follow these steps:
1.You can return the item(s) within 30 days from the date of purchase. The item must be returned in its original packaging new with tag attached to item, with all gift boxes and accessories included, and without any signs of usage, abuse, or wear. Custom orders are non-refundable
2. Indicate the reason for your return in the Return Reason column on the packing slip next to the item you're returning.
3. Include the packing slip and all original documents in the package.
4. Put the printed return label on the center of the box.
5. Ship your package with a paid return label and insured for the full purchase price.
6. All returns will be inspected by our Quality Assurance team before we can process a refund.
7. We'll credit your original payment method, excluding delivery charges, within three weeks of receiving your return.
8. Mail your return to the following address: 3702 Irving Mall, Irving, Texas, 75062
Any damaged items or any items showing signs of wear will be rejected.
Exchanges/Replacements:
Since you cannot touch or try the jewelry in person, we are aware that ordering jewelry online can be challenging. Perhaps you believed the item was larger, longer, or a different size. If you would want to swap or upgrade for a different item or size, just write us via eBay. Our aim is to make sure you find precisely what you've been looking for.