We are here to help you if you have any question regarding your order. We handle customer service as the most important task in our daily operation. Remember, we strive to keep all our customers satisfied. Please use eBay "Contact Seller"

Shipping and Order Processing Policy in  the USA

All orders will be shipped within 48-72 Business hours of receiving payment, excluding holidays and weekends. We strive to ensure a smooth and prompt delivery process under normal circumstances. Please expect delivery within 3-7 business days from the shipping date for shipments from our main warehouse. Note that occasional delays may occur due to circumstances beyond our control, such as issues with the shipping company.

Customs and Shipping Services:

Your item will be shipped as a gift by post to relieve you of any customs duty obligations. We are pleased to offer free insurance and tracking services for all shipments within the USA. Additionally, shipping is free for all orders.

 Out-of-Stock Item Policy:

If an item is not in stock at the time of your order, you will be promptly notified. Restocking typically takes 3 to 5 weeks. During this period, customers have the following options:

Wait for Restocking: You can choose to wait for the availability of the item.

Order Cancellation: You can request a cancellation of the order if you  prefer not to wait.

 Alternative Shipping Option:

For customers who do not wish to wait for the restocking period, we offer an alternative shipping option from our warehouse in China. This option shortens the waiting time to only 10 to 15 business days.Customers opting for this alternative should be aware that the delivery timeframe differs from standard shipping.

 We appreciate your understanding and patience. Our commitment to providing you with the best possible service remains our top priority. If you have any questions or need further assistance, please do not hesitate to contact us.

 Order Cancellations:

If there is an issue with your order, please contact us promptly before reaching out to the eBay Support Team. We will find a solution that satisfies all parties.

• Orders can be canceled unconditionally before the package officially starts shipping.
• If the package is already on its way, we will attempt to intercept it, but success is not guaranteed.
• Successfully canceled orders result in a full refund.

Returns and Refund:

• Returns are accepted within7 Business daysof receiving the product and must be sent back within 14 Business days.
• We sell compatible sets and do not accept returns if the product description has not been read, and there is a mistaken belief that the product is an original LEGO or LEPIN item.
• Eligible for a return is an unused item in its original packaging, with no missing or damaged parts.
• Pictures of the packaging must be attached to the return request.
• The return request is approved after a successful review.
• The buyer is responsible for return shipping costs for personal reasons (e.g., wrong address, change of mind, wrong order).
• The seller covers the return shipping costs for objective reasons (e.g., receiving the wrong package).
• The correct delivery address must be provided by the buyer; any return issues due to an incorrect address are the responsibility of the buyer.
• Upon receiving a return request and the package's tracking number, the company will inspect the return and process the refund within 2-7 business days.
• The official issuance of the refund may take approximately 3-10 business days.