We accept debit/credit card payments as well as PayPal for instant transactions. To pay us using a different method; please let us know.

Please be aware that shipment for this parcel is domestic to Irish customers and international to the rest of the world including Europe. However, if the package is located outside the EU, it would be an international shipment to Irish customers as well as the rest of the world (Except the EU). Our suppliers are based in the EU and Asia, and they have full permission to sell and ship branded items to the entire World excluding a few regional exceptions.

If your item is out of stock and we fail to secure the shipment within two days; we will refund your money in full. We will contact you with the reason behind the cancellation, and inform you accordingly.

If the customer placed an order, and decided not to proceed with it (for any reason such as a change of mind); it is possible to cancel the order and receive a full refund as long as the order has not been fulfiled yet. If the order has been fulfilled already; we can try to stop the shipment from going through, but if it is too late to stop the shipment; the customer can contact the courier and reject the delivery so that the parcel can be returned to us. You will receive your money back after the return is completed.

eBay provides up to 60 days of protection while PayPal provides up to 180 days of protection. We suggest that you make yourself familiar with eBay and PayPal policies, to know about your rights as a consumer, and to be covered by their buyer protection programs.

* Please pay extra attention to the information that was made for you in RED colour. This has been created for your benefit!!!

This product is getting shipped from The Netherlands, Germany or the Czech Republic to all around the world. A tracking code will always be given.

Available shipping methods and destinations are

* IE/EU - Economy, Standard or Express shipping (Ships via DPD, GLS, PostNL, and DHL/FedEx) - Shipment arrives in 5 up to 7 days for domestic deliveries, or 7 up to 12 days for international deliveries. You should not pay any customs charge, as we are going to pay this fee in advance to the courier on your behalf. If your package is getting shipped from outside the EU then you might be asked to pay import fees sometimes. Please read our Terms and Conditions for more information.

* Rest of the World - Economy, Standard or Express International shipping (Ships via FedEx, UPS, DHL, DPD, TNT or specific couriers such as Canada Post to Canada, BoxBerry to Russia, SMSA Express to Saudi Arabia, and USPS/CZ Post to several countries in Latin America and some other countries around the world where HazMat items are not usually permitted by the shipping couriers to be sent over to these countries) - Shipment arrives in 5 up to 12 days but it could take up to 21 days or more for some destinations (if a specific courier is going to be used instead of the usual UK couriers). You might be subject to paying customs charges, therefore check your country's import and duty fees for more information.

* Africa - Please note that we can only provide Express Shipping service to the majority of the countries in Africa due to the high risk involved with shipping our parcels to these nations (To cut down the cost, use our special offer of Free Express Shipping for a minimum of 3 items or more). However, there are some countries in Africa where we can provide an Economy or a Standard delivery service, but you have to contact us in private so that we can check if this matter could be arranged for you.

* Please note that your parcels will be delivered to your countries within the projected time, however, there might be a long delay in processing your parcels at the Customs Sorting Facilities in your countries (this situation applies when we use a specific courier for some countries, as they hand over the parcels to the destination's local Postal Service to make the final delivery to you, as well as international P.O.Box addresses). The delay could take up to 3-6 weeks. This is a known issue with the local couriers of the countries that are below international standard, which is why most eBay sellers avoid selling their items to hard-to-reach destinations. Please DO NOT report the items as not received before contacting us FIRST! If you can't wait long enough; please choose another delivery method instead of the cheapest shipping method available, to guarantee a better shipping speed for you.

* You can combine any extra fragrances with the same order for a reduced cost to the additional items or even sometimes for no extra cost (if not stated otherwise). We highly recommend Express service if you purchase 3 or more items from us.

* Handling time is usually 1 day AFTER the sale's date, sometimes two days. Please note that weekend days are excluded from handling time. We will mark the item as dispatched as soon as our supplier confirms the shipment to us. If your delivery service includes tracking information; we will then add the tracking number to your order's records once we finish dispatching your parcel. Please note that it may take up to 24 hours from the time of shipment for your tracking number to show any details.

Welcome to United Scents and Perfume Brands.

We are a wholesale distributor for authorised worldwide retailers. We are registered on eBay as business sellers and obtained all the legal rights that allow us to sell branded fragrances to any destination in the world, with a few regional exceptions.

We comply with the International Distance Selling Act which states that any branded designer fragrance is permitted to be sold online to the mass market as long as the items are New, unboxed, un-opened, sealed, and come in their original retail packaging. All of the fragrances & cosmetics that we are selling meet this description and none of them is used, open, a tester, or marketed as not for sale unless specified otherwise.

Please be aware that all of the products in our Irish listings are located in the EU or Asia. This means that our products are available for domestic shipping within Ireland as well as international shipping to all parts of the world except a few prohibited regions. Shipping speed varies based on the delivery company, destination, and type of service. Please check out our Shipping Policy page as well as shipping information in our listings, to know which services are available for your country and how much they cost.

Please note that the photos of our listings have been sourced from our suppliers, no copyright infringement is intended. The photos are used for illustration purposes only. For example, if a photo shows a perfume product sitting next to its retail box; it does not mean that the item is unboxed or opened, nor it means that you will get two units of the same fragrance for the suggested single price. The photo simply shows what the perfume bottle may look like if it is outside of the box as well as the box itself.

Another example is that the photos might have been digitally enhanced, which means that some photo editing software might have been used to apply enhancements to its presentation, making it look better, such as colours being more vivid and glossy. The real product may not look exactly like how these pictures and the colours of the perfumes and the liquid inside of them may not be the same level of colour tone. Such colours may look slightly brighter or darker on different monitor screens as well. We do not alter anything in these photos except that we add our logo to some of them.

Please be aware that customs charges and duty fees are out of our control and such matters are subject to the laws and regulations of the government where the parcel is getting sent, please be prepared for such kind of expense on top of what you've paid to get your order. We charge VAT for some countries by default, but if your country is not supported; it will be your responsibility to pay the customs charge to your courier/customs authority when necessary.

If you have any other questions, please contact us and we will be more than happy to assist you.

Q: Is this product a vintage formula, or from an old batch release?

A: No, all of our products are newly released items from their latest batch. We do not sell vintage formula editions regardless of whether they are new or used.

Q: Is this a tester? Does it come sealed inside a retail box/package?

A: This is not a tester. It is a full retail product that comes complete and sealed in its retail box.

Q: Am I going to be asked to pay VAT/Tax through the courier?

A: It depends. We only pay the courier the VAT upfront on behalf of customers from some countries (Please read the Terms and Conditions of the sale). All other countries are subject to customs processing (which could take up to 6 weeks) and additional charges. We do not pay VAT on behalf of other countries in this case. It will be your responsibility to pay for any tax and import duty charges.

Q: I did not receive my parcel within the specified delivery duration of your listing.

A: Please note that the delivery figures are estimates only. The actual delivery information is written inside the listing's shipping policy details. Some items are subject to customs processing which could take several weeks, especially if free economy shipping is used. Please get in touch with us for assistance and do not open a case before contacting us first.

Q: Do you combine postage for multiple items?

A: Yes. Just add the desired quantity to the basket and we will combine all orders in one parcel as long as the same shipping address is used. We will also consider upgrading the shipping method to Premium/Express shipping based on the quantity and value of the items. You can take advantage of our offer "FREE STANDARD DELIVERY WHEN YOU BUY 3 OR MORE" too.

Q: Do you accept other payment methods? Can I use PayPal to make payments from my Debit/Credit card without being registered with PayPal itself?

A: Yes you can. Contact us for more details.

Q: Can I return any item whenever I want, for any condition?

A: There are some rules and regulations for returned goods. For more information, please contact us asking for return policy details.

Q: How can I request a discount?

A: For that, you need to message us and we will provide all possible information.

Unopened merchandise may be returned in its original condition, including original packaging within 60 days of shipment date (or within 30 days of receipt) and you will receive a full refund less shipping. This includes free shipping as well. Free shipping is included because it means that you have paid for shipping already, which has been included as part of the final sale's price.

Items must be sealed, unopened and not used at all. For more information; please read our Return Policy details at the bottom of this page as well as our Terms and Conditions. Not every parcel can be (or should be) returned. We strongly urge you to take a look at our Returns Document for accepted / non-accepted reasons for returns before buying from us. Please ask us for further details.

If a parcel gets returned to us due to a failure of delivery because of wrong address information provided by the buyer, or that the customer chose to return it for the reason of the refusal of paying any pending customs charge (applicable to international customers only); we would refund the value of the sale of the product minus the shipping cost. The deducted shipping cost for returned goods is a fixed restocking fee of 20%. Our supplier must receive back the parcel first before we can do any refunds.

If a parcel gets lost by post then we are not responsible for it in case the tracking records show that the product has left the source country and it is somewhere else in another country. This means it is the fault of the courier service in your country. To get full compensation for that; you can either file a complaint with the courier company or you need to wait first for a month after the sale date, and then you could raise a case with eBay. If the case is decided in your favor you would then get a full refund from eBay using their Buyer's Protection Plan. Please do not open a dispute/claim on PayPal. You are running a high risk of losing the case if no sufficient evidence is provided. It is always best to use eBay instead of PayPal in situations like these. This includes cases of refusal to pay any duties/customs charges related to your orders.

Holiday returns are only applicable for gift purchases that can be returned within the holiday period as long as the gifts are unopened and the packages are intact.

Privacy Policy:

Our Company operates United Scents and Perfume Brands on eBay. This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only to provide and improve our service. By using our service, you agree to the collection and use of information under this policy as well as eBay's policies regarding this matter.

Information Collection And Use:

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. The personally identifiable information may include but is not limited to your Name, Email address, and contact information (Phone Number and Home Address).

Log Data:

Like many site operators, eBay's website is no exception. eBay collects information that your browser sends whenever you visit their website. This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our listings that you visit, the time and date of your visit, the time spent on those pages, and other statistics. In addition, we may use third-party services such as listing and inventory management services that collect, monitor, and analyze this data.

Communications:

We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information, through eBay's official marketing platform.

Cookies:

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive. Like many sites, eBay uses "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of eBay's website, and it could be also against some of eBay's policies regarding this matter. For clarification, please contact eBay directly if you have any concerns.

Security:

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. eBay is a very secure platform, and sellers like us are always working hard with eBay to maintain the best security measures possible.

Changes To This Privacy Policy:

We reserve the right to update or change our Privacy Policy at any time (within eBay's guidance) and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on our listings will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.