Shipping Policy
Welcome to Haulk Depot, your trusted source for truck and trailer parts. We understand the importance of timely delivery, which is why we've established the following shipping policy.
1. Same-Day Shipping: Orders placed before 5 PM (local time) on business days (Monday to Friday) are shipped on the same day.
2. Next Business Day Shipping: Orders received after 5 PM (local time) will be shipped the following business day in the morning. This ensures that even late orders are processed promptly.
3. Saturday Shipping: We offer special shipping services for the weekend warriors. Orders placed on Saturdays before 1 PM (local time) will be dispatched the same day.
4. Pick up from our facility : Orders might be picked up from our storage located in 1529 N31st Ave , Melrose Park, Illinois , 60160. We are open Mon to Fri 8AM – 8PM , Sat 8AM-1PM.
5. Shipping Partners: We proudly partner with FedEx, USPS, and UPS to offer a range of shipping options. This diversity in carriers allows us to provide efficient and reliable shipping solutions to meet your needs.
6. Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details and a tracking number. This will enable you to track your shipment in real-time.
7. Shipping Rates and Times: Shipping rates and estimated delivery times will be calculated at checkout based on your location and the shipping options you select.
8. Holiday and Peak Seasons: Please note that during holidays and peak seasons, shipping times may vary due to increased volume and carrier delays. We appreciate your patience and understanding during these times.
9. Contact Us: If you have any questions about your order's shipping status or our shipping policy, please don't hesitate to contact us.
Return Policy - Satisfaction Guaranteed
At HAULK DEPOT, we stand by the quality of our products and aim for your complete satisfaction. If, for any reason, you are not satisfied with your purchase, our hassle-free return policy ensures a smooth process.
Returns within 30 Days:
Within 30 days of receiving your shipment, you may return any new, unused, and uninstalled item for a refund—no questions asked. Simply contact us for a return authorization number, and we will provide instructions on packaging and the best address for a quick processing of your return.
Missing Parts:
If your shipment is missing any parts, please notify us within 5 days of receipt. Our dedicated customer service will promptly arrange for the missing parts to be shipped to you from the quickest available source. Our team will discuss the delivery timeframe with you.
Exchanges:
Please note that we do not process direct exchanges. If you wish to exchange items, place a new order for the desired items. Upon the return of the original order, a credit will be issued for the returned items.
Cancellation of Unshipped Items:
Unshipped items can be canceled. Contact us to learn more about the cancellation process.
Fitment Verification Warning:
Ensure fitment before purchase to avoid potential costly returns.
Return Conditions:
⦁ Returns accepted within 30 days of purchase.
⦁ Return items must be in the same condition as received.
⦁ Tires that have been mounted will not be accepted for return.
⦁ Installed parts will not be accepted for return.
⦁ Return shipping cost is the responsibility of the buyer unless the item is damaged or not as described.
⦁ Return shipping costs for returns caused by manufacturing defects, shipping damage, or incorrect shipments will be covered by us.
Problems or Questions?
If you encounter any issues with your order, please don’t hesitate to contact us. We are here to help.
Refunds:
⦁ Please allow 5 business days from the date we receive your shipment for processing and crediting back to your account.
⦁ Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error.
⦁ Refunds will be issued to the original payment method used for the purchase.
Refund Status:
To check the status of your refund, please contact us. We will provide updates on the refund process and timing.
Packing and Sending Your Return:
For your protection, securely wrap the package and use an insured shipping service with delivery confirmation, such as UPS, FedEx, or USPS.
We appreciate your business and strive to make your shopping experience with us as seamless as possible.
Thank you for choosing Haulk Depot for your trailer parts needs. We are committed to providing you with the best service possible.