FAQ

1.Do I need pay for customs duty?

You may be charged customs duties and taxes for something purchased online. Buyers are responsible for custom taxes.


2.What do you declare to customs? 

We normally declare the lower price on the invoice/bill to help avoid custom duty, but if you have any request about declaration, please leave us a message in the order before delivery.


3.Chromatic Aberration

About Chromatic Aberration All the products photos are taken by real products,but there may be a little color discrepancy caused from the ray of light and computer screen mode.

Very important,when you place the order,please confirm the information below with us:
  1. The rail size you want.

  2. Which mount method you select ( Inside mount / outside mount / curtain box inside mount / full wall mount )

 
Installation:This track set can be only fixed to the ceiling
 
What includes:1 Double Curtain rail + 16 rollers per meter + screws + plugs.
 
                                  ( If Length over 240cm,The track will be cut into 2 parts,It will come with extra connector and bracket.)
 
About the rail:If the rail size you order is 2-4meters, we will cut half tracks into 2-3 parts.

Custom Service:We can custom made any length as your measurement, please feel free contact with us.



Paying tax is the duty of every citizen, buyer need to responsible for the all of taxes. Due to the tax problem, buyer refuse to receive the goods, buyer need to Responsible for freight out and home.

1.   Delivery time: We send by China Post Air Mail in Default.  (20-60 days for different cournties, Brazil sometimes needs 90days). We send by Epacket to USA about 7-15 days.

2.   For fast delivery, please choose EMS (7-10 days), for Russia and Brazil, it needs 10-15 work days.

3.   We guarantee to ship out within 15days after payment confirmation (except Holiday).

4. Our shipping rates include the cost of shipping, handling, packaging and related manpower costs.

5. Please contact us If you don't receive over above business days,we will solve this problem in a very short time.

6. Please make sure the shipping address is correct. We are not responsible for any wrong or undeliverable addresses.

1.We depend on our aliexpress reputation and customer satisfaction to succeed. Therefore, Your feedback and DSRS are extremely important to us as better DSR scores affect our search; placement on aliexpress.

2.If you love my items please leave me good feedback and 5 star DSR rating. Your action will help us offer our milk and bread . I will do the same for you .If we have not given you reason enough for 5-star grades on each DSR then please let us know how we can earn your 5-star rating before submitting your stores!

1. We will check the goods quality before shipment. If there are some unexpected problems happen, we hope to solve the problems with buyer through friendly in the following ways:
   (1) If it is quality problem, buyer can contact us after receiving the goods, buyer can help to provide photos or video and other evidence to help us to solve the problems.
   (2) Man-made damaged, buyers take full responsibility.
   (3) If the cusomers do not satisfy with the products, the buyer return the goods in original conditon to us; after we receive the goods ,we will send a new product to buyer or refund the money. But shipping fee is not refundable.

And the item should be returned to us in its original condition by mail with tracking number.

4.   Any question you would like to ask ,welcome to email us

All emails will be answered within 24 hours. If you do not receive our reply, please kindly re-sent your email and we will reply you as soon as possible. If you email us and don't hear a reply, please email again through the aliexpress system as sometimes our mail servers have errors

Because of the new rule of Russia post office, When make an order, Russia customers have to write the Full name(a surname, a name and a middle name), or the packages would be sent back . No full name, we will refuse to send goods out! thanks!

Thank you for your coming to our shop!!!

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