Please Read Carefully
Dear customers,
We want to ensure that you are completely satisfied with your shopping experience with us. Therefore, we kindly ask you to carefully read the following information before finalizing your order. Make sure that you have attentively read the complete product description to ensure that the selected product meets your expectations.
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** Build More, Pay Less with Our Bricks**
Notice
--Not an official brand set, but fully compatible with genuine brand pieces.
- Utilize Bricks Crafted from Premium-Quality Plastic 🧱
-100% brand new.
==>Our Goal:
We are here to help you if you have any question regarding your order. We handle customer service as the most important task in our daily operation. Remember, we strive to keep all our customers satisfied. Please use eBay "Contact Seller". We respond to all inquiries within one business day.
Closed on Friday at 12:00 pm EST, Saturday, Sunday and most holidays!
All orders will be shipped within 48-72 hours of receiving payment, excluding holidays and weekends. We strive to ensure a smooth and prompt delivery process under normal circumstances. Please expect delivery within 10-15 Business days from the shipping date for shipments from our main warehouse. Note that occasional delays may occur due to circumstances beyond our control, such as issues with the shipping company.
Customs and Shipping Services:
Your item will be shipped as a gift by post to relieve you of any customs duty obligations. We are pleased to offer free insurance and tracking services for all shipments within Germany, Europe, and the USA.
We appreciate your understanding and patience. Our commitment to providing you with the best possible service remains our top priority. If you have any questions or need further assistance, please do not hesitate to contact us.
Order Cancellations:
If there is an issue with your order, please contact us promptly before reaching out to the eBay Support Team. We will find a solution that satisfies all parties.
• Orders can be canceled unconditionally before the package officially starts shipping.
• If the package is already on its way, we will attempt to intercept it, but success is not guaranteed.
• Successfully canceled orders result in a full refund.
Returns and Refund:
• Returns are accepted within 7 Business days of receiving the product and must be sent back within 14 Business days.
• We sell compatible sets and do not accept returns if the product description has not been read, and there is a mistaken belief that the product is an original LEG0 or LEPIN item.
• Eligible for a return is an unused item in its original packaging, with no missing or damaged parts.
• Pictures of the packaging must be attached to the return request.
• The return request is approved after a successful review.
• The buyer is responsible for return shipping costs for personal reasons (e.g., wrong address, change of mind, wrong order).
• The seller covers the return shipping costs for objective reasons (e.g., receiving the wrong package).
• The correct delivery address must be provided by the buyer; any return issues due to an incorrect address are the responsibility of the buyer.
• Upon receiving a return request and the package's tracking number, the company will inspect the return and process the refund within 2-7 business days.
• The official issuance of the refund may take approximately 3-10 business days.
Your feedback holds immense importance for our eBay store. We invite you to share your experience and insights by leaving a positive review. Your thoughts not only motivate us but also guide prospective buyers in making confident choices.
Should you encounter any concerns or wish to provide suggestions, please connect with us through eBay's "Contact Seller" before leaving feedback. We are dedicated to addressing any issues promptly and ensuring your satisfaction.
Thank you for being a valued member of our eBay community!