Any questions will be answered during our 9am - 5pm office working hours Monday to Friday.

Please read all the details to our FAQ's below and remember to add us to your favourite sellers!

PAYMENTS 

Payment & collection within 7 days please - we do not have space to hold items for any longer.

Paid items must be collected within 4 weeks of their original purchase date or they will unfortunately be relisted, unless formally agreed in advance by a member of our team. Feel free to message us if you have any issues regarding our policies. 

Custom duties, taxes, or extra charges are not included in the cost you pay to us.

Please check with your country's customs office to determine what these additional costs will be prior to bidding/ buying.

DELIVERY & COLLECTIONS

All items shipped within 1 business day Monday - Saturday unless a collection is arranged.

You can collect your purchase from our shop at 139a ? 141 High Street, Waltham Cross EN7 AP. Please contact us to arrange this so we can have the item ready for collection. 

If an item is listed as 'collection only', this is because the item is oversized for our courier service, too fragile for transit or that we do not have the resources to package the item.  Please contact us to arrange a collection or discuss delivery options with a third-party courier at a cost to you. 

We will always try to combine UK postage whenever possible, which makes it cheaper for customers and better for the environment too. If you do require combined postage, please do not pay for any of your items until you finish bidding on all items and message us requesting a combined invoice.

For International shipping, we have enrolled in eBay's Global Shipping Programme. 

Due to the delicate nature of paintings, if they are above a certain size we will have to send each one separately and we will let you know if this is the case.

RETURNS

We offer a 30-Day Return Policy on items which you are not completely satisfied with. You have the option for a full-refund or an exchange of the item.

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TERMS AND CONDITIONS

If you have any problems with your purchase, please do get in touch with us immediately through the item first before leaving feedback. We are a well-respected non-profit charity seller; we list our items as accurately and honestly as we possibly can. We want all of our customers to be completely happy with their items and we will always try to resolve any problems for you.

All our items are very kindly donated to us here at The Fertility Foundation to sell on eBay. 

Thank you.