eBay

PaymentDelivery detailsReturn&WarrantyCustomer ServiceDaily Maintenance

Payment

We accept multiple payment ways, Paypal, Google Pay, Apple Pay, credit card, debit card and other payment method supported by eBay

Delivery details

Item Location: UK (UK Warehouse)

All orders will be handled in 1 business dayafter cleared payment.(weekends and official holidays not included）

All Products will be rechecked before shipped out.

Fast shipping via DPD to most UK addresses , it usually takes 1-2 daysto deliver. Valid tracking provided for all shipments.

Return&Warranty

Return Policy：

1.Should meet all return requirements :

a. Bought the product within one month. We will bear the return shipping fee if quality issues happen .

b. Buyer should bear the all shipping fee ( include the shipping cost to ship it out ) if return happens not because of quality issues .

2.Return package should be complete , we will check the the package after receive it .

If any products or accessories missed , we have the right of "Partial Refund "or No Refund "

Warranty：

We provide 1 year warranty for all electric bike batteries.the warranty starts since the item is delivered successfully
Any battery with quality problem in one month we can return the money after you provide the proof.
After one month we can send BMS or cells to you for repair,or you can send it back to repair as well.

All our electric bicycle batteries with high quality cells and BMS, and they will be 100% tested before shipping.

We don't supply warranty service for the following situation :

1. The battery goes over water.

2. The battery is broken man- made.

3. Return the battery without reason.

4. Open a case without contacting us.

Customer Service

Pre-sale Service:

Please feel free to contact us via ebay message if you have any questions about product . We will try our best to reply to you on Business Time. （except weekends and holidays）

Our office hour: -9:00a.m.-- 6:00 p.m.(GMT+8) of Monday to Friday.We highly appreciate your understanding and patience!

After-sale Service:

If there is any issue or question after purchase the product,please contact us before leave a negative feedback or file a case.We promise will offer the most convenient way to make it right.

We have professional technician to analyse your problem，provide the solution，have professional maintenance point in US and DE，never worry about our aftersale service.

Daily Maintenance

Charge and discharge：

If the battery has a power switch, please open it during charging , can help to charge more full.

The lithium battery can be charged at any time, it is not necessary that all energy is exhausted before charging.

Storage：

The battery should be used within a range of operating temperatures. Otherwise, there may be a loss of properties, leakage and / or rust.

The rechargeable battery should be used within a short period of time after recharging, as the battery may self-discharge during prolonged storage.

If long-term storage is required, the battery, which is 50% to 60% stored in a voltage range, is best because storage at higher voltage can result in loss of performance.

Warm Tips：

Do not immerse the battery in water or seawater. Store the battery in a cool, dry environment.

The battery should not be used near a heat source as a fire or heater.

Use the charger specifically for charging.

Do not interchange the position and the negative terminals.

Do not connect the battery electrodes to a power outlet.

Do not throw the battery in fire or heating.

Do not short-circuit the battery by connecting the positive and negative poles directly to metal objects.

Do not carry or store the battery with metal objects such as hairpins, necklaces, etc.

Do not hit the battery, throw any trampling damage or throw it.

Do not solder the battery directly and do not pierce it with a nail or other sharp object.