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All items have a 3-Day handling time. We're open from 9:30AM-5:00PM EST Monday-Friday. All messages, offers, and returns will be answered during normal business hours.
30-Day Warranty: We offer a 30 warranty for new and pre-owned items. If your item is defective, please contact us first. We may have a solution to your problem. After 30 days RETURNS ARE NOT ACCEPTED. However, a partial refund may be issued on a case by case basis.
Item Damaged Upon Delivery: Please contact us right away. If the item is damaged, please take photos of the item, the packaging, and the label. These articles are of the utmost importance when filing a claim with the shipping company.
Item Defective Upon Delivery: Please contact us right away. We may be able to troubleshoot or offer a replacement unit. We will never intentionally send you a broken item (unless the item is listed “AS-IS” or “For Parts/Not Working”).
As-Is/Parts Items: All sales are FINAL for As-Is/Parts items, unless the item received was not accurately depicted in the listing. We will do our best to include detailed photos, and information pertaining to the functional condition in the listings.
Quantity listings: If the item listed has a quantity, you may not ALWAYS get the EXACT item modeled in the photos. The model featured in the photos showcases the cosmetic quality of all of the items available in the listing.