About Us
We just celebrated our 10th year of selling on
eBay! We have endeavored to maintain the very highest feedback and
customer service ratings while offering the best in photographic
accessories. We strive to deliver the very best in quality
merchandise at competitive prices, knowledgeable advice, low cost
shipping, and the least amount of hassle. I think our feedback
shows we have accomplished this. We thank the thousands of
customers that have helped us reach this milestone and hope that
we can continue to serve the eBay community for many years to
come.
The Philly Photo Promise
We do not sell any products that we would not use
ourselves. We are photographers first and retailers second. We
primarily sell what we know; photographic equipment! We thoroughly
examine and try out every piece of equipment before adding it to
our assortment of quality products. Our aim is to sell you the
item that will solve your problem and not just another box of
stuff. You can buy with confidence that you will spend your hard
earned money on quality items that are backed by our outstanding
feedback, excellent customer service, top notch pre and post sales
support and over 30 years of photographic experience.
Contact Information
We at Philly Photo Supply are accessible through
just about every communication medium available today. We actively
harness the technology of the web to open the lines of
communication to our customers around the world. Our aim is to
answer your questions instantly.
Contact Us
We are located in the Eastern Time zone of the US
(GMT-5). Our normal hours of operation are weekdays from 10AM to
5PM ET. Please consider this carefully before calling or expecting
a fast answer to an email.
Email
As required by new eBay regulations, we can
only be contacted by email through the eBay mail system so
that they can monitor our communications.
Be sure to add us to
your
favorites list.
Sales Policies
Best Offers
Our aim to is to give every buyer the
best value we can and make a reasonable profit. We are a profit
making company and not a charity. We cannot continue to offer our
low prices and great service if we give our merchandise away. We
only decline offers that do not make sense (cents) for us to
accept.
For us
best value is not just the lowest price on eBay, but the
best overall value of product price, free goods - if offered,
shipping price, our super fast shipping and Top Seller customer
service. When you compare our offer to other sellers, compare the
total package!
Philly Photo uses the Best Offers feature for
several specific reasons:
- eBay allows us to offer Free Shipping to US buyers but this
puts international buyers at an unfair disadvantage since they
must
always pay shipping. We feel this is unfair, therefore
we use Best Offer so that international buyers get the same
discount given to US buyers for the free shipping. US buyers
should be aware that we will often decline their offers
because the free shipping is the Best Offer
available for that item. This is often the case with items
under $100 or items shipped to the west coast.
- Many suppliers require that we post a fixed Minimum Advertised
Price. For these suppliers we use the Best Offer feature so that you
can purchase the item at a discounted price. In many cases we also
offer free goods or free shipping on these items. US buyers need to
calculate the free shipping as part of the discount, since we are
paying the shipping. Depending on the offer, we will also not include
any free items with Best Offers.
We carefully analyze each and every offer to see
if it makes sense for us to make the deal and we really want every
sale we can get.
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General Sales Policies
Payment Terms
Philly Photo Supply sells and ships worldwide as
long as the item is paid for in full, using an acceptable method
of payment, regardless of nationality, class, race, creed, color,
or sexual orientation. We are only limited by the import laws or
postal regulations of the destination country. The rules below
only apply to payments and are not a restriction on the ability
to bid and buy. If you are a legitimate buyer, we WANT your
business!
All items must be
paid for in five days from end of auction unless prior
arrangements have been made.
We accept and prefer
PayPal - the online payment system but we also accept Visa,
MasterCard, American Express, Discover and other forms of payment
that eBay prohibits listing here. Email for details.
Philly photo Supply reserves the right to refuse
certain types of payment if we feel it is in our best interests to
do so. A buyer is still required to complete a transaction with
some other mutually acceptable means of payment should we refuse
to accept an invalid payment type.
We cannot emphasize enough that these types of
problems can all be avoided by asking questions before bidding.
PayPal Payments
We will refuse or refund any PayPal payments that
are not protected by the PayPal Seller Protection program.
Credit Card Payments
IMPORTANT NOTE: If you intend to pay for your item
directly with a credit card, DO NOT USE eBAY CHECKOUT!!! Just
Click the PAY NOW or PAY FOR IT button located in your Items Won
section of My eBay, the You Won email from eBay, or in your
Invoice from Philly Photo Supply.
We accept Visa, MasterCard, American Express, and
Discover. Payment by credit card can be made by clicking the Pay
Now button located in your invoice or in the Items Won section of
My EBay. You will be directed to PayPal (we process our credit
cards with PayPal) where you can pay directly with your credit
card without opening a PayPal account. Carefully read and follow
the on screen directions. Items paid for by credit card will only
be shipped to the billing address of the credit card and a
signature is required upon delivery on items over $250.00US.
Feedback Policy
As a seller on eBay, we understand first hand the
importance of feedback. We have been selling on eBay for over 10
years and we have always left feedback for our
buyers; always, regardless of whether or not
feedback has been left by the buyer. Our primary concerns are
shipping your order accurately and fast, maintaining sufficient
inventory to meet the needs of our customers, and insuring that
our listings are both accurate and priced competitively. Beyond
that, we get to feedback when we have the spare time to do it.
Please be assured we will leave feedback. Do not
send emails requesting feedback, as this generate the same
response as above and will only clog up our in-box even more.
Return Policy
Items purchased from Philly Photo Supply maybe
returned within fourteen (14) days from receipt of the product for
refund or exchange under the following conditions:
Buyer must obtain authorization prior to
returning an item.
Buyer pays return shipping.
Item must be returned in the same salable
condition as it was when shipped. Item must be returned with
complete packaging, tags, labels, instructions, and original
manufacturer supplied accessories. Returned items will be
inspected upon return and should the item be incomplete, show
signs of use, exhibit damage, contain stains or odors from
cigarettes the item will be returned to the buyer at the
buyers expense. Items returned with missing packaging or
accessories maybe assessed a restocking charge.
Refunds for items offered with free shipping
will have the outbound shipping deducted from the refund.
Items damaged in transit cannot be returned.
Claims must be made with the carrier. Please retain all
shipping boxes and shipping materials until a claim is filed.
Used items and opened media (DVD's, CD's,
Software) cannot be returned.
Items received that are initially defective:
Contact us for instructions.
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Sales
Policies for US Buyers
US Warranty Information
Manufacturer's Warranty: Item is covered by a 6 year warranty
to the original buyer.
Warranty Coverage: Covers defects in
materials and workmanship.
Items must be returned to the manufacturer or
their agents for warranty service. It is the buyers responsibility
to pay the cost of shipping for items returned for warranty
service.
Shipping Information
For Continental US shipments, we use FedEx, UPS
and US Postal Service.
For non US
information see below.
When offered, Free Shipping is for ground shipping
to the 48 contiguous states with our choice of carrier.
There maybe a slight surcharge applied to orders
shipped to AK, HI, PR, VI, Guam, APO, FPO or areas classified as
"remote" by UPS. We ask that buyers from these location request a
quote prior to buying or wait for a final invoice prior to making
payment. Do not assume that we will pay 100% of the shipping to
remote locations.
OUR BUSINESS IS NOT TO MAKE A PROFIT FROM
SHIPPING!
We also shop on eBay and hate high shipping fees.
We would not think of doing this to others. We charge a fair price
over the actual shipping cost to cover our supplies, gas to and
from the post office, UPS etc.
We will try to give our customers a choice of
cheap or fast shipping. We have not found any reliable company
that is both fast and cheap!
Either way the choice is totally yours.
Shipping Rates
We use the UPS, US Postal Service and FedEx published rates.
The final shipping cost is based on the total weight and in some
cases, the size of the parcel. See eBay shipping calculator or
write for an exact quote.
We will, when possible, combine items to save shipping. We are
sometimes limited by package size or weight.
Per new eBay seller rules, shipping insurance is the
responsibility of the Seller and the
actual insurance amount has been included in the Handling Fee.
Our Handling Fee includes some or all the following costs:
insurance coverage, cost of packing materials, postage service
fees, pick up fees, and preparation of documentation.
Sales Policies for International Buyers
Customs and Import Duty
Importation of items from another country can
cause significant delays in the arrival of your item. We will can
give the approximate shipping times for the arrival of your item
but these do not allow for delays by customs officials in both the
US and at the final destination. Please consider this in your
expectations for travel time and in leaving appropriate feedback.
We will remove any feedback that refers to slow shipping caused by
customs delays.
Most foreign countries impose a duty, customs charge or value
added tax on items shipped from the US. This charge is added by
the shipping company, not us, and collected at delivery.
This money is collected by your government and none of it comes to
us. Please check with YOUR postal or customs authorities to
determine the amount and reporting requirements. We have a
difficult time understanding our own tax system and we have
absolutely no desire to figure out the customs of the 50 or so
other countries we ship to.
We will not under-value or declare items as a gift on customs forms
to enable the avoidance of customs fees. This is against US and
international Postal Regulations.
We accept no responsibility, financially or
legally, for any customs duty or VAT charged to items upon final
delivery. These charges are the buyer's responsibility. Please
check with your country's customs office to determine what these
additional costs will be prior to bidding or buying. We will
remove any feedback that refers to unfair customs charges.
Warranty Information
Manufacturer's Warranty: Item is covered by a 6
Year US warranty to the original buyer. International buyers maybe
covered locally for a different time period. Contact the local
distributor for details about warranties for products imported
independently.
Warranty Coverage: Covers defects in
materials and workmanship.
Items must be returned to the manufacturer or
their agents for warranty service. It is the buyers responsibility
to pay the cost of shipping for items returned for warranty
service.
Shipping Information
Many items shipped overseas by Philly Photo Supply are
packed in irregular sized containers due to their shape and size.
These items are not oversized by U S Postal Service standards, but
are considered oversized by some foreign postal
carriers and can incur additional handling charges upon final
delivery. These charges are added by the courier and not Philly Photo.
The size of these items sometimes prevents us from combining items
into one order.
OUR BUSINESS IS NOT TO MAKE A PROFIT
FROM SHIPPING!
We also shop on eBay and hate high shipping fees.
We would not think of doing this to others. We charge a fair price
over the actual shipping cost to cover our supplies, gas to and
from the post office, UPS etc.
We will try to give our customers a choice of
cheap or fast shipping. We have not found any reliable company
that is
both fast and cheap! Either way the choice is totally
yours so don't leave feedback that the shipping is slow if you
select slow shipping.
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