Phottix Premium Battery Grip for
Nikon D600 / D610

Wow! It's hard to believe but we just celebrated our  18th year of selling on eBay! We have the highest eBay seller rating  demonstrating our commitment to deliver the very best customer service  while offering the best in photographic accessories. We strive to deliver  the very best in quality merchandise at competitive prices, knowledgeable  advice, low cost shipping, and the least amount of hassle for you, our  customer! I think our feedback shows we have accomplished this. We thank  the thousands of customers that have helped us reach this milestone  and hope that we can continue to serve the eBay community for many years  to come.

The Philly Photo Promise

We do not sell any products that we would not use  ourselves. We are photographers first and retailers second. We primarily  sell what we know; photographic equipment! We thoroughly examine and  try out every piece of equipment before adding it to our assortment  of quality products. Our aim is to sell you the item that will solve  your problem and not just another box of stuff. You can buy with confidence  that you will spend your hard earned money on quality items that are  backed by our outstanding feedback, excellent customer service, top  notch pre and post sales support and over 30 years of photographic experience.

Authorized Dealer

Philly Photo Supply is a fully authorized agent  for every brand we sell. We buy directly from each authorized vendor  and provide full factory warranties for each and every product we sell.  We do not sell "gray market", counterfeit, or unauthorized copies of  any product. You can rest assured that your new product is an original  manufacturer supplied product supplied in it's original packaging with  original factory warranty. No ifs, ands, or buts!

Contact Information

We at Philly Photo Supply are accessible through just  about every communication medium available today. We actively harness  the technology of the web to open the lines of communication to our  customers around the world. Our aim is to answer your questions instantly.

Contact Us

We are located in the Eastern Time zone of the US  (GMT-5). Our normal hours of operation are weekdays from 10AM to 5PM  ET. Please consider this carefully before calling or expecting a fast  answer to an email.

Email

As required by new eBay regulations, for your safety  and security, we request that you contact us through the eBay message  system.
For situations that require a faster response or lengthy conversations  that are not suited well for emails, we are available through the contact  information on our website.

Best Offers

Our aim to is to give every buyer the best value  we can and make a reasonable profit. We are a profit making company  and not a charity. We cannot continue to offer our low prices and great  service if we give our merchandise away. We only decline offers that  do not make sense (cents) for us to accept.

For us best value is not just the lowest price  on eBay, but the best overall value of product price, free goods - if  offered, shipping price, our super fast shipping and Top Seller customer  service. When you compare our offer to other sellers, compare the total  package!

Philly Photo uses the Best Offers feature for several  specific reasons:

1. eBay allows us to offer Free Shipping to US buyers but this  puts international buyers at an unfair disadvantage since we must always pay shipping. We feel this is unfair, therefore  we use Best Offer so that international buyers get the same discount  given to US buyers for the free shipping. US buyers should be aware  that we will often decline their offers because the free shipping  is the Best Offer available for that item. This is often the  case with items under $100 or items shipped to the west coast.
2. Many suppliers require that we post a fixed Minimum Advertised  Price. For these suppliers we use the Best Offer feature so that  you can purchase the item at a discounted price. In many cases we  also offer free goods or free shipping on these items. US buyers  need to calculate the free shipping as part of the discount, since  we are paying the shipping. Depending on the offer, we will also  not include any free items with Best Offers.

We carefully analyze each and every offer to see if  it makes sense for us to make the deal and we really want every sale  we can get.

Free Shipping

The truth about "free" shipping, not surprisingly,  is that it is not really free. UPS, FedEx, and the US Postal Service  do not deliver packages for free. When anyone offers free shipping it  means you, the buyer, are not paying for shipping but the seller is.  Since there is a cost to this, it ultimately affects the discounted  price of the products we offer and how we calculate best offers. With  lower priced items (items under $50) there are times when the cost of  shipping exceeds the amount we would allow for a discount.

OUR BUSINESS IS NOT TO MAKE A PROFIT  FROM SHIPPING!

We also shop on eBay and hate high shipping fees.  We would not think of doing this to others. We charge a fair price over  the actual shipping cost to cover our supplies, gas to and from the  post office, UPS etc.

We will try to give our customers a choice of cheap  or fast shipping. We have not found any reliable company that is both fast and cheap! Either way the choice is totally yours.

Payment Terms

Philly Photo Supply sells and ships worldwide as long  as the item is paid for in full, using an acceptable method of payment,  regardless of nationality, class, race, creed, color, or sexual orientation.  We are only limited by the import laws or postal regulations of the  destination country. The rules below only apply to payments and  are not a restriction on the ability to bid and buy. If you are a legitimate  buyer, we WANT your business!

All items must be paid for in five days  unless prior arrangements have been made.

We accept and prefer PayPal - the online payment  system but we also accept Visa, MasterCard, American Express,  Discover.

Philly photo Supply reserves the right to refuse certain  types of payment if we feel it is in our best interests to do so. A  b.uyer is still required to complete a transaction with some other mutually  acceptable means of payment should we refuse to accept an invalid payment  type.

We cannot emphasize enough that these types of problems  can all be avoided by asking questions before bidding.

PayPal Payments

We will refuse or refund any PayPal payments that  are not protected by the PayPal Seller Protection program.

Credit Card Payments

We accept Visa, MasterCard, American Express, and  Discover. Items paid  for by credit card will only be shipped to the billing address of the  credit card and a signature is required upon delivery on items over  $250.00US.

Returns

We know people make mistakes, change their minds or  find that an item just does not fit their needs. You can return or exchange  a new item purchased from Philly Photo Supply within thirty (30) days  from receipt under the following conditions:

Buyer must obtain authorization prior to returning  an item and ship the item back to us within 7 days of receipt of the  authorization. Items returned to us without authorization or more than  10 days from issuance of the return authorization will be refused and  returned to the buyer at the buyers expense.

Buyer pays return shipping and the cost of shipping  the item free will be deducted from the refund.

Item must be returned in the same salable condition  as it was when shipped. Item must be returned with complete packaging,  tags, labels, instructions, and original manufacturer supplied accessories.  Returned items will be inspected upon return and should the item be  incomplete, show signs of use, exhibit damage, contain stains or odors  from cigarettes the item will be returned to the buyer at the buyers  expense. Items returned with missing packaging or accessories maybe  assessed a restocking charge.

Refunds for items offered with free shipping will  have the outbound shipping deducted from the refund.

Items damaged in transit cannot be returned. Claims  must be made with the carrier. Please retain all shipping boxes and  shipping materials until a claim is filed.

Feedback Policy

As a seller on eBay, we understand first hand the  importance of feedback. We have been selling on eBay for over 18 years  and we have always left feedback for our buyers, always, regardless of whether or not feedback has been left  by the buyer. Our primary concerns are shipping your order accurately  and fast, maintaining sufficient inventory to meet the needs of our  customers, and insuring that our listings are both accurate and priced  competitively. Beyond that, we get to feedback when we have the spare  time to do it. Please be assured we will leave feedback.  Do not send emails requesting feedback, as this generate the same response  as above and will only clog up our in-box even more.

Important Information for US Buyers

US Warranty

Warranty information is contained on or within the  packaging of all products we sell, or will be provided upon request.  We will gladly exchange any initially defective products within 7 days  of receipt. After 7 days, all claims under the factory warranty are  with the original manufacturers or their agents in the US. Items must  be returned post paid. Philly Photo Supply makes no claims or representations  otherwise. All warranties are subject to federal and state statutes.

Shipping

For Continental US shipments, we use FedEx, UPS and  US Postal Service. For international information - see below.

When offered, Free Shipping is for ground shipping  to the 48 contiguous states with our choice of carrier.

There maybe a slight surcharge applied to orders shipped  to AK, HI, PR, VI, Guam, APO, FPO or areas classified as "remote" by  UPS. We ask that buyers from these location request a quote prior to  buying or wait for a final invoice prior to making payment. Do not assume  that we will pay 100% of the shipping to remote locations.

Per new eBay seller rules, shipping insurance is the  responsibility of the Seller and the actual insurance amount  has been included in the Handling Fee. Our Handling Fee includes some  or all the following costs: insurance coverage, cost of packing materials,  postage service fees, pick up fees, and preparation of documentation.

Important Information for International Buyers

Warranty Information

Manufacturer's Warranty: Item is warranted against  defect in materials and workmanship by a US warranty. Item may be covered in non US locations by the local  distributor but the buyer should contact the local distributor prior  to purchase to confirm details on local warranty coverage , if any.  Defective items may require transport back to the US for warranty service  at the expense of the buyer for transport both to and from the service  facility. No other warranties are offered or implied.
Philly Photo Supply can act as the buyers agent in the US provided the  buyer pays shipping to Philly Photo Supply, the vendor, and return shipping  to the buyer.

Items must be returned to the manufacturer or their  agents for warranty service. It is the buyers responsibility to pay  the cost of shipping for items returned for warranty service.

International Shipping

We participate in the eBay Global Shipping  Program
Learn about the eBay Global Shipping Program

Many items shipped overseas by Philly Photo Supply  are packed in irregular sized containers due to their shape and size.  These items are not oversized by U S Postal Service standards, but are considered oversized by some foreign postal carriers and  can incur additional handling charges upon final delivery. These charges  are added by the courier and not Philly Photo. The size of these items  sometimes prevents us from combining items into one order.

Per new eBay seller rules, shipping insurance is the  responsibility of the Seller and the actual insurance amount  has been included in the Handling Fee. Our Handling Fee includes some  or all the following costs: insurance coverage, cost of packing materials,  postage service fees, pick up fees, and preparation of documentation.

Customs and Import Taxes

Importation of items from another country can cause  significant delays in the arrival of your item. We will can give the  approximate shipping times for the arrival of your item but these do  not allow for delays by customs officials in both the US and at the  final destination. Please consider this in your expectations for travel  time and in leaving appropriate feedback. We will remove any feedback  that refers to slow shipping caused by customs delays.

Most foreign countries impose a duty, customs charge  or value added tax on items shipped from the US. This charge is added  by the shipping company, not us, and collected at delivery. This  money is collected by your government and none of it comes to us. Please  check with YOUR postal or customs authorities to determine the amount  and reporting requirements. We have a difficult time understanding our  own tax system and we have absolutely no desire to figure out the customs  of the 50 or so other countries we ship to.

We will not under-value or declare items as a gift  on customs forms to enable the avoidance of customs fees. This is against  US and international Postal Regulations.

We accept no responsibility, financially or legally,  for any customs duty or VAT charged to items upon final delivery. These  charges are the buyer's responsibility. Please check with your country's  customs office to determine what these additional costs will be prior  to bidding or buying. We will remove any feedback that refers to unfair  customs charges.