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| About Us
Wow! It's hard to believe but we just celebrated our
13th year of selling on eBay! We have the highest eBay seller rating
demonstrating our commitment to deliver the very best customer service
while offering the best in photographic accessories. We strive to deliver
the very best in quality merchandise at competitive prices, knowledgeable
advice, low cost shipping, and the least amount of hassle for you, our
customer! I think our feedback shows we have accomplished this. We thank
the thousands of customers that have helped us reach this milestone
and hope that we can continue to serve the eBay community for many years
to come. Be sure to add us to your
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The Philly Photo Promise
We do not sell any products that we would not use ourselves.
We are photographers first and retailers second. We primarily sell what
we know; photographic equipment! We thoroughly examine and try out every
piece of equipment before adding it to our assortment of quality products.
Our aim is to sell you the item that will solve your problem and not
just another box of stuff. You can buy with confidence that you will
spend your hard earned money on quality items that are backed by our
outstanding feedback, excellent customer service, top notch pre and
post sales support and over 30 years of photographic experience.
Authorized Dealer
Philly Photo Supply is a fully authorized agent
for every brand we sell. We buy directly from each authorized vendor
and provide full factory warranties for each and every product we sell.
We do not sell "gray market", counterfeit, or unauthorized copies of
any product. You can rest assured that your new product is an original
manufacturer supplied product supplied in it's original packaging with
original factory warranty. No ifs, ands, or buts!
Contact Information
We at Philly Photo Supply are accessible through just
about every communication medium available today. We actively harness
the technology of the web to open the lines of communication to our
customers around the world. Our aim is to answer your questions instantly.
Contact Us
We are located in the Eastern Time zone of the US (GMT-5).
Our normal hours of operation are weekdays from 10AM to 5PM ET. Please
consider this carefully before calling or expecting a fast answer to
an email.
Email
As required by new eBay
regulations, for your safety and security, we request that you contact
us through the eBay message system.
For situations that require a faster response or lengthy conversations
that are not suited well for emails, we are available on the following
message systems and by telephone:
Sales Policies
Best Offers
Our aim to is to give every buyer the best value
we can and make a reasonable profit. We are a profit making company
and not a charity. We cannot continue to offer our low prices and great
service if we give our merchandise away. We only decline offers that
do not make sense (cents) for us to accept.
For us best value is not just the lowest price
on eBay, but the best overall value of product price, free goods - if
offered, shipping price, our super fast shipping and Top Seller customer
service. When you compare our offer to other sellers, compare the total
package!
Philly Photo uses the Best Offers feature for several
specific reasons:
- eBay allows us to offer Free Shipping to US buyers but this
puts international buyers at an unfair disadvantage since we must
always pay shipping. We feel this is unfair, therefore
we use Best Offer so that international buyers get the same discount
given to US buyers for the free shipping. US buyers should be aware
that we will often decline their offers because the free shipping
is the Best Offer available for that item. This is often the
case with items under $100 or items shipped to the west coast.
- Many suppliers require that we post a fixed Minimum Advertised
Price. For these suppliers we use the Best Offer feature so that
you can purchase the item at a discounted price. In many cases we
also offer free goods or free shipping on these items. US buyers
need to calculate the free shipping as part of the discount, since
we are paying the shipping. Depending on the offer, we will also
not include any free items with Best Offers.
We carefully analyze each and every offer to see if
it makes sense for us to make the deal and we really want every sale
we can get.
Free Shipping
The truth about "free" shipping, not surprisingly,
is that it is not really free. UPS, FedEx, and the US Postal Service
do not deliver packages for free. When anyone offers free shipping it
means you, the buyer, are not paying for shipping but the seller is.
Since there is a cost to this, it ultimately affects the discounted
price of the products we offer and how we calculate best offers.
With lower priced items (items under $50) there are times when the cost
of shipping exceeds the amount we would allow for a discount.
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General Sales Policies
The rules are really simple...
1) Members with 0 (zero) feedback
must contact us before purchasing or bidding.
2) Ask questions
before you bid or buy.
3) Bid high and often.
4) If you win, pay for it.
5) Have fun before you die. Its no fun after, as far as I know.
Payment Terms
Philly Photo Supply sells and ships worldwide as long
as the item is paid for in full, using an acceptable method of payment,
regardless of nationality, class, race, creed, color, or sexual orientation.
We are only limited by the import laws or postal regulations of the
destination country. The rules below only apply to payments and
are not a restriction on the ability to bid and buy. If you are a legitimate
buyer, we WANT your business!
All items must be paid for in five days unless prior arrangements have been made.
We accept and prefer PayPal - the online payment
system but we also accept Visa, MasterCard, American Express, Discover
and other forms of payment that eBay prohibits listing here. Email for
details.
Philly photo Supply reserves the right to refuse certain
types of payment if we feel it is in our best interests to do so. A
buyer is still required to complete a transaction with some other mutually
acceptable means of payment should we refuse to accept an invalid payment
type.
We cannot emphasize enough that these types of problems
can all be avoided by asking questions before bidding.
PayPal Payments
We will refuse or refund any PayPal payments that are
not protected by the PayPal Seller Protection program.
Credit Card Payments
We accept Visa, MasterCard, American Express, and Discover.
Payment by credit card can be made by clicking the Pay Now button located
in your invoice or in the Items Won section of My EBay. You will be
directed to PayPal (we process our credit cards with PayPal) where you
can pay directly with your credit card without opening a PayPal account.
Carefully read and follow the on screen directions. Items paid for by
credit card will only be shipped to the billing address of the credit
card and a signature is required upon delivery on items over $250.00US.
Feedback Policy
As a seller on eBay, we understand first hand the importance
of feedback. We have been selling on eBay for over 13 years and we have
always left feedback for our buyers, always,
regardless of whether or not feedback has been left by the buyer. Our
primary concerns are shipping your order accurately and fast, maintaining
sufficient inventory to meet the needs of our customers, and insuring
that our listings are both accurate and priced competitively. Beyond
that, we get to feedback when we have the spare time to do it. Please
be assured we will leave feedback. Do not send emails
requesting feedback, as this generate the same response as above and
will only clog up our in-box even more.
Return Policy
Items purchased from Philly Photo Supply maybe returned
within fourteen (14) days from receipt of the product for refund or
exchange under the following conditions:
Buyer must obtain authorization prior to returning an item and ship the item back within seven days of receipt of authorization. Items returned without authorization or shipped after 10 days from authorization will be refused and returned to the buyer at the buyers expense.
Buyer pays return shipping.
Item must be returned in the same salable condition
as it was when shipped. Item must be returned with complete packaging,
tags, labels, instructions, and original manufacturer supplied accessories.
Returned items will be inspected upon return and should the item
be incomplete, show signs of use, exhibit damage, contain stains
or odors from cigarettes the item will be returned to the buyer
at the buyers expense. Items returned with missing packaging or
accessories maybe assessed a restocking charge.
Refunds for items offered with free shipping will
have the outbound shipping deducted from the refund.
Items damaged in transit cannot be returned. Claims
must be made with the carrier. Please retain all shipping boxes
and shipping materials until a claim is filed.
Used items and opened media (DVD's, CD's, Software)
cannot be returned.
Items received that are initially defective: Contact
us for instructions.
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Important Information for US Buyers
US Warranty
Manufacturer's Warranty: Item is covered for defects in materials and workmanship by a
Limited Lifetime factory warranty from date of purchase to
the original buyer. No other warranties are offered or implied.
Warranty information is contained on or within the packaging
of all products we sell, or will be provided upon request. We will gladly
exchange any initially defective products within 7 days of receipt.
After 7 days, all claims under the factory warranty are with the original
manufacturers or their agents in the US. Items must be returned post
paid. Philly Photo Supply makes no claims or representations otherwise.
All warranties are subject to federal and state statutes.
Shipping
For Continental US shipments, we use FedEx, UPS and
US Postal Service.
For non US information
see below.
When offered, Free Shipping is for ground shipping to
the 48 contiguous states with our choice of carrier.
There maybe a slight surcharge applied to orders shipped
to AK, HI, PR, VI, Guam, APO, FPO or areas classified as "remote" by
UPS. We ask that buyers from these location request a quote prior to
buying or wait for a final invoice prior to making payment. Do not assume
that we will pay 100% of the shipping to remote locations.
OUR BUSINESS IS NOT TO MAKE A PROFIT FROM SHIPPING!
We also shop on eBay and hate high shipping fees. We
would not think of doing this to others. We charge a fair price over
the actual shipping cost to cover our supplies, gas to and from the
post office, UPS etc.
We will try to give our customers a choice of cheap
or fast shipping. We have not found any reliable company that is both fast and cheap!
Either way the choice is totally yours.
Shipping Rates
We use the UPS, US Postal Service and FedEx published rates. The
final shipping cost is based on the total weight and in some cases,
the size of the parcel. See eBay shipping calculator or write for an
exact quote.
We will always, when possible, combine items to save shipping. We
are sometimes limited by package size or weight.
Per new eBay seller rules, shipping insurance is the responsibility
of the Seller and the actual insurance amount has been included
in the Handling Fee. Our Handling Fee includes some or all the following
costs: insurance coverage, cost of packing materials, postage service
fees, pick up fees, and preparation of documentation.
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Important Information for International Buyers
Warranty Information
Manufacturer's Warranty: Item is covered for defects in materials and workmanship by a US
Limited Lifetime factory warranty from date of sale to the original purchaser. Item may be covered in non US locations
by the local distributor but the buyer should contact the local distributor
prior to purchase to confirm details on local warranty coverage , if
any. Defective items may require transport back to the US for warranty
service at the expense of the buyer for transport both to and from the
service facility. No other warranties are offered or implied.
Philly Photo Supply can act as the buyers agent in the US provided the
buyer pays shipping to Philly Photo Supply, the vendor, and return shipping
to the buyer.
Items must be returned to the manufacturer or their
agents for warranty service. It is the buyers responsibility to pay
the cost of shipping for items returned for warranty service.
International Shipping
Many items shipped overseas by Philly Photo Supply are
packed in irregular sized containers due to their shape and size. These
items are not oversized by U S Postal Service standards, but are
considered oversized by some foreign postal carriers and can incur additional
handling charges upon final delivery. These charges are added by the
courier and not Philly Photo. The size of these items sometimes prevents
us from combining items into one order.
OUR BUSINESS IS NOT TO MAKE A PROFIT FROM SHIPPING!
We also shop on eBay and hate high shipping fees. We
would not think of doing this to others. We charge a fair price over
the actual shipping cost to cover our supplies, gas to and from the
post office, UPS etc.
We will try to give our customers a choice of cheap
or fast shipping. We have not found any reliable company that is both fast and cheap!
Either way the choice is totally yours so don't
leave feedback that the shipping is slow if you select slow shipping.
International Shipping Rates
We use the UPS, US Postal Service and FedEx published
rates. The final shipping cost is based on the total weight and in some
cases, the size of the parcel. See eBay shipping calculator or write
for an exact quote.
We will always, when possible, combine items to save
shipping. We are sometimes limited by package size or weight.
For non-US shipments, we primarily use US Postal Service,
but will use UPS Worldwide or FedEx upon request.
Some cheaper shipping services, like First Class Mail
International, that do not offer tracking or insurance are not available
to countries that have a high incidence of lost packages like Italy
and Spain. Please check prior to buying.
We offer the following international shipping services:
-
USPS - check the USPS website for rates and shipping
information.
- First Class Mail International -
very inexpensive and slow shipping method for items under 4 pounds (1.8kg) and less than 18 inches (70cm). There is a certain degree of risk with this shipping method as there is no tracking or insurance available. This service is
only available to buyers from Canada, UK, France, Germany, Switzerland, Australia, Norway, Sweden, and Austria. Now includes full tracking and delivery confirmation to buyers in Canada!
- Priority Mail Flat Rate (Padded) Envelop International
- a moderately priced, medium speed service
that includes insurance but NOT point-to-point tracking to most
countries. The same price for small items weighing from 1 to
4 pounds (.45 to 1.8 Kg)
- Priority Mail International -
a medium speed service that includes tracking
and insurance to most countries.
- Express Mail International -
the fastest solution from the US Postal
Service, includes tracking and insurance, with service guarantees
to many major international cities and available to most countries.
most countries.
-
FedEx - check the FedEx
website
for more information.
- Ground to Canada
- FedEx International Economy®
- FedEx International Priority®
Per new eBay seller rules, shipping insurance is the
responsibility of the Seller and the actual insurance amount
has been included in the Handling Fee. Our Handling Fee includes some
or all the following costs: insurance coverage, cost of packing materials,
postage service fees, pick up fees, and preparation of documentation.
Importation of items from another country can cause
significant delays in the arrival of your item. We will can give the
approximate shipping times for the arrival of your item but these do
not allow for delays by customs officials in both the US and at the
final destination. Please consider this in your expectations for travel
time and in leaving appropriate feedback. We will remove any feedback
that refers to slow shipping caused by customs delays.
Most foreign countries impose a duty, customs charge or value added
tax on items shipped from the US. This charge is added by the shipping
company, not us, and collected at delivery. This money is collected
by your government and none of it comes to us. Please check with YOUR
postal or customs authorities to determine the amount and reporting
requirements. We have a difficult time understanding our own tax system
and we have absolutely no desire to figure out the customs of the 50
or so other countries we ship to.
We will not under-value or declare items as a gift on customs forms
to enable the avoidance of customs fees. This is against US and international
Postal Regulations.
We accept no responsibility, financially or legally,
for any customs duty or VAT charged to items upon final delivery. These
charges are the buyer's responsibility. Please check with your country's
customs office to determine what these additional costs will be prior
to bidding or buying. We will remove any feedback that refers to unfair
customs charges.
We do not ship to the following countries:
Angola, Botswana, Burkina Faso, Burundi, Cameroon, Cape
Verde Islands, Central African Republic, Chad, Comoros, Congo, Democratic
Republic of the, Congo, Republic of the, Djibouti, Equatorial Guinea,
Eritrea, Ethiopia, Gabon Republic, Gambia, Ghana, Guinea, Guinea-Bissau,
Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius,
Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Reunion, Rwanda,
Saint Helena, Senegal, Seychelles, Sierra Leone, Somalia, Swaziland,
Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Armenia, Bangladesh,
Bhutan, Cambodia, Iran, Iraq, Laos, Mongolia, Nepal, Pakistan, Sri Lanka,
Vietnam, Yemen, Haiti.
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