About Us
We just celebrated our 10th year of selling on eBay! We have endeavored to maintain the very highest feedback and customer service ratings while offering the best in photographic accessories. We strive to deliver the very best in quality merchandise at competitive prices, knowledgeable advice, low cost shipping, and the least amount of hassle. I think our feedback shows we have accomplished this. We thank the thousands of customers that have helped us reach this milestone and hope that we can continue to serve the eBay community for many years to come.
The Philly Photo Promise
We do not sell any products that we would not use ourselves. We are photographers first and retailers second. We primarily sell what we know; photographic equipment! We thoroughly examine and try out every piece of equipment before adding it to our assortment of quality products. Our aim is to sell you the item that will solve your problem and not just another box of stuff. You can buy with confidence that you will spend your hard earned money on quality items that are backed by our outstanding feedback, excellent customer service, top notch pre and post sales support and over 30 years of photographic experience.
Contact Information
We at Philly Photo Supply are accessible through just about every communication medium available today. We actively harness the technology of the web to open the lines of communication to our customers around the world. Our aim is to answer your questions instantly.
Contact Us
We are located in the Eastern Time zone of the US (GMT-5). Our normal hours of operation are weekdays from 10AM to 5PM ET. Please consider this carefully before calling or expecting a fast answer to an email.
Email
As required by new eBay regulations, we can only be contacted by email through the eBay mail system so that they can monitor our communications. Once again, we have let our greed force us to surrender our freedoms. As peoples across the world are fighting and dying for freedom from oppressive leaders, eBay sellers are willingly submitting to rule changes that no people would willing cede to their government and paying for that loss of privacy and trust as well.
Be sure to add us to your favorites list.
Sales Policies
Best Offers
Our aim to is to give every buyer the best value we can and make a reasonable profit. We are a profit making company and not a charity. We cannot continue to offer our low prices and great service if we give our merchandise away. We only decline offers that do not make sense (cents) for us to accept.
For us best value is not just the lowest price on eBay, but the best overall value of product price, free goods - if offered, shipping price, our super fast shipping and Top Seller customer service. When you compare our offer to other sellers, compare the total package!
Philly Photo uses the Best Offers feature for several specific reasons:
- eBay allows us to offer Free Shipping to US buyers but this puts international buyers at an unfair disadvantage since they must always pay shipping. We feel this is unfair, therefore we use Best Offer so that international buyers get the same discount given to US buyers for the free shipping. US buyers should be aware that we will often decline their offers because the free shipping is the Best Offer available for that item. This is often the case with items under $100 or items shipped to the west coast.
- Many suppliers require that we post a fixed Minimum Advertised Price. For these suppliers we use the Best Offer feature so that you can purchase the item at a discounted price. In many cases we also offer free goods or free shipping on these items. US buyers need to calculate the free shipping as part of the discount, since we are paying the shipping. Depending on the offer, we will also not include any free items with Best Offers.
We carefully analyze each and every offer to see if it makes sense for us to make the deal and we really want every sale we can get.
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General Sales Policies
The rules are really simple...
1) Members with 0 (zero) feedback must contact us before purchasing or bidding.
2) Ask questions before you bid or buy.
3) Bid high and often.
4) If you win, pay for it.
5) Have fun before you die. Its no fun after, as far as I know.
Payment Terms
Philly Photo Supply sells and ships worldwide as long as the item is paid for in full, using an acceptable method of payment, regardless of nationality, class, race, creed, color, or sexual orientation. We are only limited by the import laws or postal regulations of the destination country. The rules below only apply to payments and are not a restriction on the ability to bid and buy. If you are a legitimate buyer, we WANT your business!
All items must be paid for in five days from end of auction unless prior arrangements have been made.
We accept and prefer PayPal - the online payment system but we also accept Visa, MasterCard, American Express, Discover and other forms of payment that eBay prohibits listing here. Email for details.
Philly photo Supply reserves the right to refuse certain types of payment if we feel it is in our best interests to do so. A buyer is still required to complete a transaction with some other mutually acceptable means of payment should we refuse to accept an invalid payment type.
We cannot emphasize enough that these types of problems can all be avoided by asking questions before bidding.
PayPal Payments
We will refuse or refund any PayPal payments that are not protected by the PayPal Seller Protection program.
Credit Card Payments
IMPORTANT NOTE: If you intend to pay for your item directly with a credit card, DO NOT USE eBAY CHECKOUT!!! Just Click the PAY NOW or PAY FOR IT button located in your Items Won section of My eBay, the You Won email from eBay, or in your Invoice from Philly Photo Supply.
We accept Visa, MasterCard, American Express, and Discover. Payment by credit card can be made by clicking the Pay Now button located in your invoice or in the Items Won section of My EBay. You will be directed to PayPal (we process our credit cards with PayPal) where you can pay directly with your credit card without opening a PayPal account. Carefully read and follow the on screen directions. Items paid for by credit card will only be shipped to the billing address of the credit card and a signature is required upon delivery on items over $250.00US.
As a seller on eBay, we understand first hand the importance of feedback. We have been selling on eBay for over 10 years and we have always left feedback for our buyers; always, regardless of whether or not feedback has been left by the buyer. Our primary concerns are shipping your order accurately and fast, maintaining sufficient inventory to meet the needs of our customers, and insuring that our listings are both accurate and priced competitively. Beyond that, we get to feedback when we have the spare time to do it. Please be assured we will leave feedback. Do not send emails requesting feedback, as this generate the same response as above and will only clog up our in-box even more.
Items purchased from Philly Photo Supply maybe returned within fourteen (14) days from receipt of the product for refund or exchange under the following conditions:
Buyer must obtain authorization prior to returning an item.
Buyer pays return shipping.
Item must be returned in the same salable condition as it was when shipped. Item must be returned with complete packaging, tags, labels, instructions, and original manufacturer supplied accessories. Returned items will be inspected upon return and should the item be incomplete, show signs of use, exhibit damage, contain stains or odors from cigarettes the item will be returned to the buyer at the buyers expense. Items returned with missing packaging or accessories maybe assessed a restocking charge.
Refunds for items offered with free shipping will have the outbound shipping deducted from the refund.
Items damaged in transit cannot be returned. Claims must be made with the carrier. Please retain all shipping boxes and shipping materials until a claim is filed.
Used items and opened media (DVD's, CD's, Software) cannot be returned.
Items received that are initially defective: Contact us for instructions.
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US Warranty Information
Manufacturer's Warranty: Item is covered by a 2 year warranty from date of purchase to the original owner.
Warranty Coverage: Covers defects in materials and workmanship.
Items must be returned to the manufacturer or their agents for warranty service. It is the buyers responsibility to pay the cost of shipping for items returned for warranty service.
Shipping Information
For Continental US shipments, we use FedEx, UPS and US Postal Service. For non US information see below.
When offered, Free Shipping is for ground shipping to the 48 contiguous states with our choice of carrier.
There maybe a slight surcharge applied to orders shipped to AK, HI, PR, VI, Guam, APO, FPO or areas classified as "remote" by UPS. We ask that buyers from these location request a quote prior to buying or wait for a final invoice prior to making payment. Do not assume that we will pay 100% of the shipping to remote locations.
OUR BUSINESS IS NOT TO MAKE A PROFIT FROM SHIPPING!
We also shop on eBay and hate high shipping fees. We would not think of doing this to others. We charge a fair price over the actual shipping cost to cover our supplies, gas to and from the post office, UPS etc.
We will try to give our customers a choice of cheap or fast shipping. We have not found any reliable company that is both fast and cheap! Either way the choice is totally yours.
Shipping Rates
We use the UPS, US Postal Service and FedEx published rates. The final shipping cost is based on the total weight and in some cases, the size of the parcel. See eBay shipping calculator or write for an exact quote.
We will, when possible, combine items to save shipping. We are sometimes limited by package size or weight.
Per new eBay seller rules, shipping insurance is the responsibility of the Seller and the actual insurance amount has been included in the Handling Fee. Our Handling Fee includes some or all the following costs: insurance coverage, cost of packing materials, postage service fees, pick up fees, and preparation of documentation.
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Warranty Information
Manufacturer's Warranty: Item is under the original manufacturers US 2 year warranty from date of purchase to the original owner. This warranty may be void, have different terms, or a different effective time period outside the United States. Contact the local distributor for details about warranties for products imported independently.
Warranty Coverage: Covers defects in materials and workmanship.
Items must be returned to the manufacturer or their agents for warranty service. It is the buyers responsibility to pay the cost of shipping for items returned for warranty service.
Shipping Information
Many items shipped overseas by Philly Photo Supply are packed in irregular sized containers due to their shape and size. These items are not oversized by U S Postal Service standards, but are considered oversized by some foreign postal carriers and can incur additional handling charges upon final delivery. These charges are added by the courier and not Philly Photo. The size of these items sometimes prevents us from combining items into one order.
OUR BUSINESS IS NOT TO MAKE A PROFIT FROM SHIPPING!
We also shop on eBay and hate high shipping fees. We would not think of doing this to others. We charge a fair price over the actual shipping cost to cover our supplies, gas to and from the post office, UPS etc.
We will try to give our customers a choice of cheap or fast shipping. We have not found any reliable company that is both fast and cheap! Either way the choice is totally yours so don't leave feedback that the shipping is slow if you select slow shipping.
Shipping Rates
We use the UPS, US Postal Service and FedEx published rates. The final shipping cost is based on the total weight and in some cases, the size of the parcel. See eBay shipping calculator or write for an exact quote.
We will, when possible, combine items to save shipping. We are sometimes limited by package size or weight.
For non-US shipments, we primarily use US Postal Service, but will use UPS Worldwide or FedEx upon request.
Some cheaper shipping services, like First Class Mail International, that do not offer tracking or insurance are not available to countries that have a high incidence of lost packages like Italy and Spain. Please check prior to buying.We offer the following international shipping services:
- USPS - check the USPS website for rates and shipping information.
- First Class Mail International -very inexpensive and slow shipping method for items under 4 pounds (1.8kg) and less than 18 inches (70cm). There is a certain degree of risk with this shipping method as there is no tracking or insurance available. This service is only available to buyers from Canada, UK, France, Germany, Switzerland, Australia, Norway, Sweden, and Austria.
- Priority Mail International - a medium speed service that includes tracking and insurance to most countries.
- Express Mail International - the fastest solution from the US Postal Service, includes tracking and insurance, available to most countries.
- FedEx - check the FedEx website for more information.
- Ground to Canada
- FedEx International Economy®
- FedEx International Priority®
Per new eBay seller rules, shipping insurance is the responsibility of the Seller and the actual insurance amount has been included in the Handling Fee. Our Handling Fee includes some or all the following costs: insurance coverage, cost of packing materials, postage service fees, pick up fees, and preparation of documentation.
Customs and Import Duty
Importation of items from another country can cause significant delays in the arrival of your item. We will can give the approximate shipping times for the arrival of your item but these do not allow for delays by customs officials in both the US and at the final destination. Please consider this in your expectations for travel time and in leaving appropriate feedback. We will remove any feedback that refers to slow shipping caused by customs delays.
Most foreign countries impose a duty, customs charge or value added tax on items shipped from the US. This charge is added by the shipping company, not us, and collected at delivery. This money is collected by your government and none of it comes to us. Please check with YOUR postal or customs authorities to determine the amount and reporting requirements. We have a difficult time understanding our own tax system and we have absolutely no desire to figure out the customs of the 50 or so other countries we ship to.
We will not under-value or declare items as a gift on customs forms to enable the avoidance of customs fees. This is against US and international Postal Regulations.
We accept no responsibility, financially or legally, for any customs duty or VAT charged to items upon final delivery. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. We will remove any feedback that refers to unfair customs charges.
We do not ship to the following countries:
Angola, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde Islands, Central African Republic, Chad, Comoros, Congo, Democratic Republic of the, Congo, Republic of the, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon Republic, Gambia, Ghana, Guinea, Guinea-Bissau, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Reunion, Rwanda, Saint Helena, Senegal, Seychelles, Sierra Leone, Somalia, Swaziland, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Armenia, Bangladesh, Bhutan, Cambodia, Iran, Iraq, Laos, Mongolia, Nepal, Pakistan, Sri Lanka, Vietnam, Yemen, Haiti.
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