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I pride myself on my expert
ability to package and ship items safely. Most single LP Records & 12”
Records will be shipped in a 12 ¾ x 12 ¾ x 1” mailer with additional packing
precautions. All CDs, DVDs, Cassettes, 8-tracks, and other small items will
ship out in padded bubble mailers.
Depending on the availability, a larger item may arrive in a double
taped new or used cardboard box with; air-bubbles, peanuts, padded mailers and
packing paper. I try to re-use as much packaging product as I can. I hope
that you can help re-use some of it too. If you need extra attention given to
your package because you have a small mailbox, live in an apartment building or
have a carrier that thinks mail requires bending as part of the delivery
process, just let me know. I have not nor will I ever give a courtesy refund
for an item that you say you didn't get but says "delivered" on
tracking. If you think there is a possibility of theft from your delivery
address you need to shore that business up. Get a PO Box or have packages held
at your local post office.
I'm glad to take a return on
any item I sell, but please be aware that I do not pay return shipping. It is
possible for you to be into your item for more money than your refund will
cover after shipping two ways and possibly up to a 20% restocking fee.
Something to think about (check below for more info on restocking fees). Any
and all returns must be in like condition (sealed, shrink wrapped, unused
etc...), insured with delivery confirmation and shipped same method received
unless otherwise prompted. Returns go back to the same address they came to you
from. Some items are sold as in the package collectibles, removing them from
the packaging may suspend your buyer protection. Returns will have any and all
original shipping costs (including "free" shipping) deducted before
refunding and may have a restocking fee of up to 20%. Customers opting for
exchange or replacement are exempt from restocking from returns & a
customer requested cancel. Items damaged in the return process will be worked
out through the insurance you purchased when you returned the item. If I find
that I am at fault for damage or mis-shipment, I of course will take care of
it. Any item refused, marked return to sender, undeliverable, vacant, etc. or
comes without DC & insurance will be abandoned or ignored unless you make
prior arrangements with me. Message me your tracking & insurance numbers
before the package arrives please. It is easier and it protects both of us that
way.
Vintage software and media are
sold as collectibles and not guaranteed to work or have perfect image quality.
Music, game and other discs may be run on a professional buffer machine and
then described as Like New. Used & Like New, DVD, CD & BluRay games and
movies may or may not have intact digital download codes or coupons. My items
come from many varied sources (it would be an impossibility to tell you the
pedigree of every item I have for sale) sometimes but not always including;
smoking households, homes with pets, ect.)
We will under no circumstances
alter the value of Internationally shipped items. Asking us to change the value
of a package is illegal and we will absolutely not deal with it.
I don't take payment besides
paypal unless you pick the item up in person. If you pay by echeck, I open all
unpaid item cases in 5 days, so better hope it clears when it is supposed to.
If you are blocked or having some sort of difficulty and you really must buy
one of my items, send me a message. I'll help you the best that I can.
Need your item faster, like
overnight? Want it shipped as a gift? Got a special packaging or delivery
needs, like to a giftee? Do you just like asking pertinent questions to the
task at hand? Fire away! Please note that I cannot mail your item to anywhere
but the address(s) you have on file with ebay. If you have a giftee in mind,
put their address into your profile and choose it when you checkout and do it
BEFORE you buy it. Looking for combined shipping? Also before you buy, not
after. Need delayed shipment? ...again, before you buy is the time to ask
for this. Help ME, help YOU. I'm happy to help you with whatever you need
BEFORE checkout.
Problem with your order? Drop
me a line. I'm happy and determined to help and make your sale right. I have
very limited staff and mistakes are made from time to time. We do our best to
resolve and prevent these issues from happening but unfortunately we are all human
and we make mistakes.
Item damaged in the mail?
Well, dangit. In buying an item from me you are agreeing to help out in any
insurance claim. You get any given refund from me, I get my refund from the PO.
To start, you show me a picture of the damage and the damaged packaging along
with the correspondence or notes from the USPS. We may end up working it
out through insurance and the PO might need to take possession of the item or I
may ask for a part to be mailed back, like a book cover or part of the box or I
may call it a wash. No refunds from returns are made until an item or
partial item is returned. Remember you need to save any damaged packaging and
the damaged item as it may need to be given to the PO as part of a claim.
Item go missing? Well...I have
online view-able tracking on every package so just let me know and both of us
can easily look into it. If it is a week or more outside of delivery then we
should both call the USPS. It will dramatically increase the chances of shaking
loose any stuck packages within the system.
Don't
be offended when I file Non-Paying Buyer after 5 days. It isn't personal, just
with the bulk I am handling, it is easier to let ebay keep track of that. If
you can't pay right away, it would be a good idea (and common courtesy) to ask
if I mind before you buy. If you need a few extra days, I really don't mind at
all. I do mind if you don't ask.
My handling time is 1 day, but most shipments go out in far less
than 24 hours and even some within mere minutes of paying. I generally ship
items out first thing in the morning and sometimes a second time in the
afternoon. Feedback is automatically given out after you receive your item and
are happy.
Again, because this is super
extra important: I cannot & will not ship to any address other than one you
have on file with ebay! Make sure your address is correct before you checkout.
If you have special delivery needs, you have to tell me before you buy because
your item may already be on its way before your message is read.
Firm but fair. I pride myself
on providing professional, committed and honest service. My ebay store is an
outlet for my records store under the same name and for garage sale finds. I
take it very seriously and promise to treat you with the same respect and
courtesy that I do with all my records store vistors.
RESTOCKING FEES
-
The buyer
changes their mind about a purchase and returns an item in the original
condition within the return window.
-Up to 20% of
item's price.
The buyer
returns an item in the original condition more than 15 days past the return
window. The 15 days allow for return transportation from the buyer to the
seller.
-Up to 20% of
item's price.
The buyer
refuses delivery due to visible damage incurred during shipping or caused by
the carrier.
-No. The seller
pays for return shipping, but may file a claim with the carrier or insurance
company, if insurance was purchased.
The buyer
receives damaged or defective item.
-No. The seller
can file a claim with the carrier or insurance company, if insurance was
purchased.
The buyer
changes their mind about a purchase and returns a non-media item within the
return window, but the seller receives the item damaged or materially different
than how it was originally shipped to the buyer.
-Up to 50% of
item's price.
The buyer
returns a book within the return window with obvious signs of use.
-Yes. Up to 50%
of item's price.
The buyer
returns a CD, DVD, VHS tape, software, video games, cassette tape, or vinyl
record within the return window that has been opened (taken out of the plastic
wrap).
-Up to 50% of
item's price.
The buyer returns
an item they received materially different from what they ordered.
-No