battery_mall

Compatible Part Numbers:

Fit Machine Model:

Paypal:

Paypal system supports MasterCard, Visa, Discover and American Express

Our PayPal address is: battery_mall@power-depot.co.uk

Personal Cheque / Postal Order:

To help us deal with your order ASAP, please write down the item number, eBay User ID on the back of the Cheque / Postal Order and email us with your shipping address.

Shipping Fee

Destination	Shipping methods	Shipping Costs (handling cost included)
Mainland UK	DPD Next Day Service	£5.2 (WT <= 1kg)
		£5.8 (1kg < WT <= 5kg)
		£8.4 (5kg < WT <= 10kg)
		£11.6 (10kg < WT <= 20kg)
Non Mainland UK and Highlands	DPD Local 2 Days	£15.3 (WT <= 10kg)
Channel Islands	DPD Local 2 Days	£15.3 (WT <= 10kg)
Republic of Ireland	DPD Local 2 Days	£13 (WT <= 10kg)

• We only ship to UK & Ireland.
• We use DPD Local as our main courier.
• Notes: The following postcodes are classed by DPD as Non-mainland UK and Highlands:
  BT, GY, IM, IV, JE, ZE
  AB31-38, AB41-56, FK17-21, G83, HS1-9, KA27-28, KW0-17, PA20-78, PH15-99, PO30-41, TR21-25
  For these areas there is an additional postage charge for £10.10. Where we have not been able to add the charge to the eBay listing we will ask for the extra shipping fee or cancel the order. Thanks for your understanding.
• Local pick up is available, but for customers with appointment only.
• All orders will be shipped out the next business day after payment received (Sat. & Sun. & Public Holidays excluded) by DPD Local unless otherwise stated, the transit time will normally be 3-5 business days.
• If you need to add directions or a delivery instruction to your order please add them as a note when making payment.
• Please provide the full and accurate address for shipment. Should incorrect or incomplete postal address be provided with, resulting in non-delivery, customers will be charged the additional delivery fee if a replacement or exchange item is required.
• We only ship to the address that you registered on PayPal or eBay. If you want to change the address, please email battery_mall@power-depot.co.uk in advance. We are not responsible for wrong or undeliverable address.
• Shipment information, including the tracking no. will be updated on eBay the next business day after it has been shipped.
• If you haven't received your item(s) in time, please email battery_mall@power-depot.co.uk or have a check with your local Post Office. If an item is lost during delivery, our customer support team will try to resolve the matter in the most acceptable way to both parties concerned.

• All items carry a one year warranty from the date of purchase and carry a 15 day satisfaction guarantee policy.
• Replacement items, if issued, do not restart or in any way extend the warranty period.
• Warranty is void if products have been tampered or misused.
• With regards to batteries the warranty does not cover cell depletion. A battery that still holds 80% of its capacity after 12 months is considered to be normal.
• If you need to return our items, please email us with your original battery’s model no. as well as your device model to request an RMA number (Return Merchandise Authorization) and the return details. We do not allow returns without first requesting an RMA number.
• Although all our items are listed as Free Postage, the postage cost is included in the price. In the event of a refund, depending on the item condition we may subtract a fixed amount £5.20 (UK Orders) / £13.00 (Ireland orders) from the total price.

Returns due to customer purchase error, unclaimed parcel or incomplete address

For the following cases, we will charge back our postage costs at £5.20 for UK orders and £13.00 for Ireland orders.

• 1. Refund or exchange due to customer purchase error. (So please make sure the model you need is listed in our title or description.)
• 2. Refund or Resending due to unclaimed parcel or incomplete address.

Returns due to our error:

• If a parcel has been lost in the post we will arrange a replacement or full refund as soon as we can confirm the loss with the carrier.
• If products are returned to us within 30 days from the date of purchase, we will bear all the shipping charges for exchange. If a refund is preferred the refund will be made in full. However, returned products must be 100% complete.
• After 30 days and up to 90 days of purchase, we will refund (excluding shipping and handling charges) or replace any defective product(s). Customers are responsible for paying the return shipping charges and we bear the re-sending charges.
• After 90 days and up to one year of purchase, a refund request will not be accepted unless a replacement is not available. Customers are responsible for paying all shipping charges (including the return and resending ones).
• Please ensure that returned items are the ones that you purchased from us. Should you send us any other products that are not purchased from us and want to have them back, you have to pay for all the additional shipping charges incurred.

• Please feel free to contact us with any questions or problems you are having over our products.
• If you are checking after compatibility, or reporting a problem, please (where possible) let us know your device model and the original battery/charger part number so we can help you most efficiently.
• Email: steve@powersmarthk.com
• Phone: 01772 454688

Q: Who you are?

A: We are Silver Centre (UK) Ltd, located in Preston, United Kingdom.

Q: When will my order be dispatched?

A: Orders placed before 12pm are typically shipped out the same day, after this we will arrange shipment the next business day (Mon - Fri).

Q: How can I track my order?

A: DPD Local will email you the tracking number after the order is shipped out, and we will also update the shipment status on eBay.

Q: What can I do if I need the item urgently?

A: Orders to mainland UK are sent out on a next working day service, for other UK areas and the ROI the delivery time is typically 2-3 days. If you need it more urgently than this please contact us on 01772 454688

Q: How can I confirm whether the battery/charger is exactly correct for my device?

A: Please email us the Part number of your original battery/charger, as well as the Model number of your device to further confirm that.

Q: How can I get a discount for multiple purchases?

A: Please contact us via eBay message, or e-mail us at steve@powersmarthk.com.