What Can Be Returned?
Road Runner Offroad will accept any of our products for return if there is a fault with the
product or the customer is unhappy with the performance of the item within a set time period.
If it is a branded product that we have sold for another ‘manufacturer’, the return will
be passed onto the ‘manufacturer’ to be determined by the ‘manufacturer’ if a warranty or refund will be accepted.
Road Runner Offroad will not be held liable for another manufacturer’s return policy.
The original copy of the invoice must be provided to Road Runner Offroad.
Road Runner Offroad will not refund or exchange a product because you ‘simply changed your mind’.
We will accept returns up to a maximum of 7 days from delivery date.
Warranty is different from returns and depends on the particular parts, manufacturer and circumstances of
the claim.
If a "part" is fitted incorrectly and is the cause of the "part" being faulty Road Runner Offroad will not exchange/Refund or replace the part.
Where Do Customers Return Items?
Products must be returned from the original place of purchase,
The parts must be sent with a copy of the original tax invoice with up to date contact details and a typed letter explaining what the problem is with the parts supplied
as well as your account details or credit card details to Road Runner Offroad,
Parts must be placed on a trackable freight Carrier and Road Runner Offroad will not be held liable for lost freight, and will not pay or replace lost freight if we did not organize the freight.
Who Pays For Returns?
Parts that are fitted incorrectly and cause the part to be faulty, Road Runner Offroad will not pay for Freight,
When a return is not due to a manufacturers fault, the customer must pay freight costs to Road Runner Offroad,
20% restocking fee will apply for products that are not faulty,
If Road Runner Offroad has sent you the wrong part, we will pay full cost of freight,
Parts to be returned for assessment are to be paid by the customer, If approved Road Runner Offroad or manufacturer will reimburse the cost of freight.
Credit For Return?
If a return has been approved and the customer would like the money returned, Road Runner Offroad will only return the money to the EFT/PayPal account or credit card number that the original invoice was debited to.
Packaging Materials
If products are returned in damaged and / or not the original packaging, the cost of the packaging will be taken off the refund amount.
Road Runner Offroad will not be held liable for any damage caused to a vehicle from products supplied by Road Runner Offroad,
It is up to the Person fitting the products to make sure the parts do work correctly and are fitted
correctly and are the correct parts prior to fitting.
FOR OFFROAD USE ONLY
Products Sold/ Manufactured/ Distributed by Road Runner Offroad are not to be used on public roads.
It is up to the buyer(s) to check with their state department if the parts can be fitted and used on public roads that they intend to use the vehicle on.
Road Runner Offroad does not give permission for a buyer(s) or fitter(s) to fit and or use the products on a vehicle intended for use on a public road.
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