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Vortex Audio Return Policy

• Vortex Audio return period is 30 days. All returns require a Return Merchandise Authorization (RMA) number, issued by an authorized Vortex Audio representative. Please contact us with the return reason, to request your RMA #. Product returned without this authorization will be refused. An RMA is only effective for ten (10) days from issuance.
• The RMA number must be printed clearly on the outside of an outer carton (NOT the original merchandise box). All products must be securely protected in double packaging and padding. If the RMA number is not visible, the return may be denied. If shipping label is placed on or RMA number is written on the manufacturer's box, the product will not be in resalable condition, and in turn will not be eligible for return. All original packaging and materials, including all parts, accessories and instruction manuals from the manufacturer must be returned with the product for inspection.
• Defective products can be returned to us within 30 days of sale. After 30 days, defective merchandise must use the manufacturing warranty (if applicable). Customer is responsible for return freight costs, as we will cover for replacement item freight cost. Misuses such as blown sub-woofers/speakers are not covered under our return program.
• Non-Defective Returns will incur a 20% restocking fee and must be in unopened or in resealable, like-new, condition, with all the accessories, parts, manuals, tags, and all the packaging materials intact. Used items and/or items that are not in resealable, like-new, condition as outlined above may incur additional surcharges, up-to return denial, at our discretion.
• Failure to comply may result in charge-backs, penalties and/or other fees to the customer, up to and including denial of refund. In order to avoid unexpected charges and return denial, please make sure to accurately describe the condition of the returned item, along with the reason for the return, and upon receiving the RMA # make sure to closely follow the packaging and return instructions.
• Handling fees and freight charges, when applicable, are non-refundable.

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Vortex Audio Shipping Policy

• We offer FREE standard shipping on all our items with NO minimums, for all orders shipped to a physical address within the continental US (faster shipping methods may be available for additional fee).
• Free Shipping is only for physical addresses within the continental 48 United States. Please contact us for a shipping quote for shipping to APO/FPO/PO BOX or to any destination outside of the 48 continental US states, including international locations (restrictions apply).
• Delivery times, when specified, exclude weekends, holidays and handling. Delivery dates are estimated on previous shipments, and may slightly vary (unfortunately we cannot guarantee delivery times).
• Most of our items are shipped via FedEx, UPS or USPS (we may, at our own discretion, switch shipping methods and shipping carriers with similar or better delivery time).
• We only ship to the address provided at the time of checkout, the address cannot be changed after placing an order (please verify the shipping address before confirming your payment).
• Some of our items cannot ship to APO/FPO/PO Boxes and/or Internationally. Please contact us before making a purchase to confirm if the specific item can be shipped to your destination.
• International Buyers Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to placing an order.

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Vortex Audio International Shipping Policy

• For International customers, we accept PayPal as the only payment method.
• International order are available via the eBay Global Shipping Program.
• Any brokerage, customs, and duty fees associated with international shipments are customer's responsibility.
• For International Orders, a phone number is required for the customs documents. Failure to provide one will result in delays.

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Vortex Audio Payment Policy

Online payments are securely processed via PayPal*, with Purchase Protection. The following payment methods are available:

• Credit or Debit Cards:
1. Visa
2. Master Card
3. Discover
4. American Express
• Bank Payments (eCheck)
• PayPal Credit

If you have any questions regarding specific payment options please do not hesitate to contact us.

* You can pay via PayPal even if you do not have a PayPal account. You do not have to register for PayPal in order to pay via PayPal (you can checkout with your Credit or Debit card as a guest).

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