Payment:  We prefer payment through PayPal.  Payment is expected within 3 business days.  Please contact us prior to purchasing if you prefer to pay through another method.

Taxes/Customs Fees:  Sales tax of 6.35% will be charged on any order shipping to Connecticut.  For international shipments, the actual price paid will be listed on customs forms; customs charges or taxes may be due at delivery.

Processing Time:  Most US orders are shipped within 1-2 business days.  For international shipments or personalized items, processing time is 5-10 business days (this does not include shipping time).  If your event date is close, please contact us for rush delivery options – and include your event date and shipping zip code or country for the most accurate information.

Shipping Costs:  On most orders, we charge the actual shipping cost, which varies depending on the weight of the package and the shipping destination.  We will gladly combine shipping on multiple items from the same listing, or different items.  Please contact us if you would like a combined shipping quote prior to purchasing.  A handling fee of $5 is added to all international shipments.

Return Policy:  Insurance is included on all shipments.  If you receive an item that is damaged, please contact us within 7 days to receive a replacement or refund.  Non-personalized items may be returned within 7 days; contact us for return instructions.  Returns are not accepted on personalized or custom items, unless an error is made in the personalization.