Payment:
- We accept payment via PayPal, and accept credit card
payments.
- When paying with PayPal, please confirm your eBay and
PayPal shipping address.
- Payment must be received within 3 days of purchase.
Returns:
- If you have received the item in a damaged condition,
please notify us within 24 hours of receipt of package.
- All returns must be accompanied by a RMA issued by
Simply Copper. Any items returned without a prior RMA issued will not be
accepted.
- All returned items must be in new condition, never
having been installed, and in its original packaging.
A 15% restocking fee applies to all returns. Restocking fee is waived
on exchanges but buyer is responsible for return shipping charges and
exchange shipping charges.
Shipping:
We offer
Free Shipping within the Lower 48 states! All packages are sent via
ground
service by FedEx or UPS. Please message us for expedited shipping rates.
We do
everything we can to ship your orders out
as soon as
possible. Your satisfaction is our priority! Orders are
shipped out
on 1 business day, on orders that have been completed and paid by 3:00pm
EST.
Items are in
stock in our warehouse ready to ship.
Contact Us
- Please contact us through eBay messages only.
- All messages will be responded to within 12 - 24 hours.
- Our business hours are from Monday - Friday / 9:00 AM -
5:00 PM EST.