HP Deskjet 3520 e-All-in-One
HP Officejet 4610 All-in-One
HP Officejet 4620 e-All-in-One
HP Officejet 4622 e-All-in-One
HP Photosmart 5510
HP Photosmart 5510 e-All-in-One
HP Photosmart 5512 e-All-in-One
HP Photosmart 5514 e-All-in-One
HP Photosmart 5515
HP Photosmart 5520 e-All-in-One
HP Photosmart 5522 e-All-in-One
HP Photosmart 5524
HP Photosmart 5525 e-All-in-One
HP Photosmart 6510 e-All-in-One
HP Photosmart 6520 e-All-in-One
HP PhotoSmart 6525 e-All-in-One
HP Photosmart 7510 e-All-in-One
HP Photosmart 7520 e-All-in-One
HP Photosmart All-In-One
HP Photosmart B010a All-in-One
HP Photosmart B109a All-In-One
HP Photosmart B109c All-In-One
HP Photosmart B109d All-In-One
HP Photosmart B109f Special Edition
HP Photosmart B109n Wireless
HP Photosmart B109q Wireless
HP Photosmart B110a Wireless e-All-In-One
HP Photosmart B110b Wireless e-All-in-One
HP Photosmart B110c Wireless e-All-In-One
HP Photosmart B110d Wireless e-All-In-One
HP Photosmart B110e Wireless e-All-In-One
HP Photosmart B110f Wireless e All-in-One
HP Photosmart B8550
HP Photosmart B8553
HP Photosmart C5380
HP Photosmart C5383
HP Photosmart C5390
HP Photosmart C6300
HP Photosmart C6380
HP Photosmart CN245b Wireless e-All-In-One
HP Photosmart D5460
HP Photosmart D5463
HP Photosmart D5468
HP Photosmart D7560
HP Photosmart eStation
HP Photosmart eStation C510
HP Photosmart eStation C510a
HP Photosmart Plus All-In-One
HP Photosmart Plus B209
HP Photosmart Plus B209a
HP Photosmart Plus B209b
HP Photosmart Plus B209c
HP Photosmart Plus e All-In-One B210
HP Photosmart Plus e-All-In-One B210a
HP Photosmart Plus e-All-In-One B210b
HP Photosmart Plus e-All-In-One B210c
HP Photosmart Plus e-All-In-One B210e
HP Photosmart Premium All-In-One
HP Photosmart Premium C309
HP Photosmart Premium C309g
HP Photosmart Premium C309h
HP Photosmart Premium C309n
HP Photosmart Premium C310
HP Photosmart Premium e-All-In-One
HP Photosmart Premium e-All-In-One C310a
HP Photosmart Premium Fax
HP Photosmart Premium Fax C309a
HP Photosmart Premium Fax C309c
HP Photosmart Premium Fax e-All-In-One C410b
Payment
We take payment from your PayPal account at the time we receive your order. Additional Terms and Conditions for payments made by paypal can be found at www.paypal.co.uk . We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.Non Receipt Of Items
If you have not received your items you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with our carriers. Unfortunately, we cannot investigate non-receipt deliveries after this time has elapsed. Investigations into lost parcels can take up to 14 days. Refunds or replacements will not be issued until the investigation is complete.
Orders sent by Royal Mail: We do advise that the majority of orders are received within 1-3 working days of despatch. However, for Royal Mail to class the order as lost in the post we have to allow them 15 working days to deliver before we can arrange a replacement or a refund [this is a Royal Mail rule].
Unfortunately, once the order has been despatched it is then the responsibility of Royal Mail to deliver your item, and as much as we would like to resolve this for you today we do have to allow them this timescale to deliver.
If you still haven't received it by the 15th working day, please contact us via eBay & we will investigate the matter for you.
Returns from outside the UK
If you purchase an item from our UK store then the return process is slightly different as we are based in the UK and you are taking the option to purchase from our UK Store. With this in mind any return to would be at the cost of the buyer under all circumstances.
Items Damaged in Transit
If your item is damaged in transit, we ask that you report it to us within 3 working days (24 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method. Please contact us for more details as in many cases photo of damaged item as evidence will be accepted with no need to return.
Products Dead On Arrival
If your item(s) are faulty on arrival, please advise us as such within 3 working days.
If You Change Your Mind (DSR)
Under the Distance Selling Regulations, you have a statutory duty throughout the period of cancellation, to retain possession of the goods that have been delivered and take reasonable care of them.
If you cancel the contract under the Distance Selling Regulations you must return the goods to us at your own expense. You must take reasonable care to ensure that we receive the goods and the goods are not damaged in transit. Failure to do so might result in a breach of your statutory duty to take reasonable care and Cartridgex will have a right of action against you to withhold a refund.
If you cancel the contract under the Distance Selling Regulations and do not return the goods as required, we may charge you our direct costs of recovering the goods.
Please note: Distance Selling Regulations do not apply to businesses or Trade sales.